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ARA3 – Review of Front and Rear Windows and Replacements, if Necessary (Recall
Campaign)
Model Line:

911 (992)

Model Year:

As of 2020 up to 2025

Concerns:

Front and rear windows

Cause:

On the affected vehicles, it is possible that the front and rear window panes were not manufactured in accordance with specifications and their bonding to the body is therefore insufficient.
If this is the case, the lightweight glass pane may become partially detached in addition to water entering
the vehicle interior under certain conditions over the vehicle’s service life, which can be perceived by the
customer as wind noise. In an accident, when the front airbags are activated, we cannot guarantee that
the proportion of correct bonding is sufficient to achieve the full protective effect of the airbags.

Action:

Review of front and rear windows and replace if necessary
The most important steps at a glance:

Affected
Vehicles:

•

Review whether the bonding of the front and/or rear windows has become detached

•

If the bonding is detached, the front and/or rear window must be replaced

•

As part of this campaign, the window panes are removedfrom the outside using the cutting
thread

Only vehicles assigned to the campaign (see also PCSS Vehicle Information).

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Installation
Position:

Installation position of windshield

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Installation position of rear window

Required parts
Information
No parts are required for checking the front and rear window pane.

Information
The forecast failure rate is only 10%. The front and/or rear window panes and the associated parts must,
therefore, only be ordered in the event of a fault.
The part numbers of the required parts and materials for the respective vehicle can be seen in the
assigned scope. For an overview of the campaign scopes, see:  Technical Information 'Warranty
processing'.

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Required tools
Information
Procurement campaign tool
In order to be able to review the front and rear windows, a standard luggage scale is required. This is to
be obtained locally.
Only one luggage scale is needed for each affected Porsche Center. Therefore, only one luggage
scalemay be ordered for each affected Porsche Center.
Please read the following information about processing the campaign:

Tool:

•

**The luggage scale must only be invoiced once for the first vehicle during warranty processing
in each Porsche Center. Only the required materials and labor time need to be invoiced in the
campaign claim for the remaining vehicles in the Porsche Center.

•

For warranty processing, the Part No. ARA30000003 designated as “Luggage scales” can be
invoiced as an additional part in the warranty claim. Max. amount $19.48.

•
•
•
•
•

Luggage scale (commercially available)
VAS 861 001A - Window removal set
Suction lifter, e.g. V.A.G 1344 - suction lifter
VAS 6935 - Pole terminal puller
Torque wrench, 6-50 Nm (4.5-37 ftlb), e.g. V.A.G 1331A - torque wrench, 6-50 Nm (4.5-37 ftlb)

Additionally required tools for vehicles with multi-function camera (M-Nr. QK1 / QK3):
•
•
•
•
•
•
•
•
•
•

VAS 6430/3 - Mirror for adjustment device
VAS 6430/1A - Adjustment device with reflector
9730 - 9730 - Socket-wrench insert
9229/1 - 9229/1 - Puller hook
VAS 6918 - Quick-clamping unit
VAS 6830 - Wheel-alignment adapter for wheels with central lock
VAS 6826 - Steering wheel balance
9546 - 9546 - Screwdriver
9560 - 9560 - Press-out tool
VAS 6927 - Tie-wrap pliers

Review of front and rear windows and replace if necessary
Work procedure: 1

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Thoroughly clean front and rear window panes using a commercially available window cleaner.

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Carry out a visual review of the front and rear window
panes.  Surface contamination – not OK example

Information
Only dirt that cannot be removed using commercially
available window cleaner is considered relevant for the
assessment of the visual inspection.

Surface contamination – not OK example
Assessment
( )

Action

No surface contamination can be seen
on the front and rear window panes.

Visual review OK.
Continue with Step 3.
Visial review not OK.

(✗)

Surface contamination can be seen on
the front and/or rear window panes.

Replace front and/or rear window pane
Continue with Step 6.
Scope 3 to 33

3

Remove cover.

 Workshop Manual '508719 Remove and install cover'
4

Remove air grille.

 Workshop Manual '66561927 Remove and install air grille'

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Information
General information on carrying out the leak test
•

Use a water/soap emulsion for carrying out the leak test.

•

The following fluid mixture makes an ideal water emulsion: 6 drops of commercially available
soap mixed in 1 liter of tap water.

•

Fill a spray bottle with soapy water.

•

It can take up to 2 minutes to detect a possible leak indicated by air bubbles, depending on the
vehicle.

•

The leak test involves blowing in compressed air. To do this, the compressed air must be set to
max. 8 bar at the pressure reducer for the compressed air supply.

•

A second person is needed in order to carry out the leak test.

Information
You will need a second mechanic to help you carry out this handling step.

Information
The following points must be observed when carrying out the traction test:

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•

The suction lifter must not be pulled abruptly. The specified tensile force must be built up
slowly.

•

Movements of the vehicle, such as through the person helping in the passenger compartment,
must be kept to a minimum to avoid fluctuations in the tensile force.

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Review front and rear windows.

Review front and rear window pane (shown on windshield)
5.1

Install the suction lifter to position  Review front and rear window pane (shown on
windshield) -A- on the windshield. Make sure that the suction lifter is positioned as close as
possible to the adhesion of the window.

5.2

Lift off the sealing lip of the windshield in the area at position  Review front and rear window
pane (shown on windshield) -A-.

5.3

Spray the outside of the windshield in the marked area  Review front and rear window pane
(shown on windshield) with soapy water.

5.4

Using a commercially available luggage scale, carefully build up to 20 kg of tensile force
on the suction lifter and simultaneously apply compressed air to the marked area around
position  Review front and rear window pane (shown on windshield) -A- from the inside by a
helper. Pay attention to blistering in the marked area and the movement of the windshield.
During the tensile test, simultaneously review from the inside with a plastic spatula whether
there is a gap between the washer and the bond.

5.5

Repeat action steps 5.1 to 5.4 for positions  Review front and rear window pane (shown
on windshield) -B to D-.

5.6

Repeat action steps 5.1 to 5.5 for the rear window pane.

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Assessment

Action

No blistering can be seen on the front
and rear window panes in the marked
area.

( )

There is no gap between the window
and bond in the marked area on the front
and rear window panes. (Plastic spatula
cannot be inserted)

Review OK
Continue with Step 9.
Scope 1 or 2

and
The front and rear window panes
cannot be moved by with the suction
lifters.
Review not OK. 1
Blistering can be seen on the front
and/or rear window panes in the marked
Continue with Step 6.
area.
Scope 3 to 33
or
(✗)

The front and rear window panes can be
moved by with the suction lifters.
or
There is a gap between the window and
bond in the marked area on the front and
rear window panes. (Plastic spatula can
be inserted)

1

Perform photo documentation before and after the work and upload the clearly identifiable
pictures to the PCCS quality line with the relevant description of the affected side, e.g. Front
windshieldlinks_VIN_Image

Information
Please bear in mind here that contrary to the instructions in the Workshop Manual, the rear window must
be removed from the outside using the cutting thread during this campaign.
No preliminary and subsequent work is required inside the vehicle in this case.
Instructions for removing vehicle windows with the cutting thread can be found in the Workshop Manual
for vehicle type 992:  Workshop Manual '66561927 General information on removing car windows'.
The rear window is installed in accordance with the instructions in the Workshop Manual:  Workshop
Manual '648655 Replacing rear window (Coupé)'.
6

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Replace front and/or rear windows.

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 Workshop Manual '641219 Remove and install windscreen'
 Workshop Manual '648619 Remove and install rear window'
7

Install air grille.

 Workshop Manual '66561927 Remove and install air grille'
8

Install cover.

 Workshop Manual '508719 Remove and install cover'
9

Enter the campaign in the Warranty and Maintenance logbook.

Warranty processing
Information
The specified labor times were determined specifically for carrying out this campaign and include all
necessary preliminary and subsequent rework. The labor times may differ from the labor times published
in the Labor Operation List in PCSS.
Scope 1:

Review front and rear windows
Not relevant for the following vehicles:
•
•
•

911 GT3
911 GT3 RS
911 GT3 with Touring package
Labor time:
Review front and rear windows
Includes:
Remove and install cover
Remove and install air grille

Labor time: 142 TU

Required parts:
ARA30000003 *

Luggage scale

1 piece

* The luggage scale must only be invoiced once for the first vehicle during warranty processing
in each Porsche Center. For warranty processing, the Part No. ARA30000003 designated as
“Luggage scales” can be invoiced as an additional part in the warranty claim. Max. amount $19.48.
 Damage Number ARA3 099 000 1

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Review front and rear windows
Relevant for the following vehicles:
•
•
•

911 GT3
911 GT3 RS
911 GT3 with Touring package
Labor time:
Review front and rear windows
Includes:
Remove and install cover
Remove and install air grille

Labor time: 206 TU

Required parts:
ARA30000003 *

Luggage scale

1 piece

* The luggage scale must only be invoiced once for the first vehicle during warranty processing
in each Porsche Center. For warranty processing, the Part No. ARA30000003 designated as
“Luggage scales” can be invoiced as an additional part in the warranty claim. Max. amount $19.48.
 Damage Number ARA3 099 000 1
Scope 3: