Service Action
Code: 87H9
Subject

Pressure & Temperature Sensors

Document History

Affected Vehicles

Date

Summary

04/11/2024

Updated claiming instructions

02/23/2024

Updated claiming instructions

02/13/2024

Original publication

Country

Beginning
Model
Year

Ending
Model
Year

Vehicle

Vehicle Count

USA

2021

2022

E-TRON QUATTRO

7,387

USA

2020

2022

E-TRON SPORTBACK
QUATTRO

3,307

CAN

2021

2022

E-TRON QUATTRO

391

CAN

2020

2022

E-TRON SPORTBACK
QUATTRO

423

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

Problem Description

Corrective Action
Code Visibility



Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

On vehicles manufactured within a specific period, the pressure and temperature sensors in
the air conditioning system may fail. If this happens, the air conditioning system will no longer
function.
Inspect and, if necessary, replace the affected pressure & temperature sensors.
On or about February 13, 2024, the campaign code was applied to affected vehicles.

Owner Notification

Owner notification will take place in February 2024. Owner letter examples are included in this
bulletin for your reference.

Campaign Expiration
Date

This campaign expires on September 01, 2028. Work must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this work performed after the expiration date, your
dealerships normal costs associated with this work will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
87H9 Page 1 of 15

Parts Information
Criteria

GE

Part Number

P.O.C. Part Description

Ordering Method
(see description below)

Up to 2

4M0-959-603-E

SENSOR

Free Order

1

4KE-012-113-A

BIN

VIN to Order

1

4KE-863-362-B

BIN

VIN to Order

Quantity

Up to 1.2 ml
Up to 74g

G -052-535-1M-DSP OIL REFRIG

Free Order

R1234yf refrigerant (Locally sourced)

Parts Control Type:
VIN to Order

If parts are needed to support a vehicle repair:
• US Dealers - use AVA
• CAN Dealers - contact the Parts Specialists via phone (800-767-6552), email
(VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order

Parts Control Type:
Free Order

Parts will be managed by Free Order

Initial Allocation:
NO

Please reference the Repair Projection Tool (below) to view your potential VIN
population.

Repair Projection Tool:
(right click to open)
NOTE
Campaign parts should always be ordered as per the parts information in this circular. The ordering system will
supersede the part, if applicable.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
87H9 Page 2 of 15

Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number

87H9

Damage Code

0099

Parts Vendor Code
Claim Type

002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator

Mark labor as causal if SENSOR is OK
Mark SENSOR* as causal if a sensor(s) is NOT OK

Vehicle Wash/Loaner
Criteria I.D.

Do not claim wash/loaner under this action
GE
Pressure/temperature sensor inspection

LABOR
Labor Op

Time Units

Description

8711 01 99

10

Check sensor production dates

7007 19 00

SEE ELSA

Storage compartment remove+reinstall

Labor operation 7007 19 00 is included in 8709 20 51 and 8764 19 50 if parts are replaced.
Do not claim 7007 19 00 if sensors are being replaced.

PARTS
Quantity

Part Number

Description

1.00

4KE012113A

BIN

1.00

4KE863362B

BIN

AND (only if necessary)
Up to 4.00

N 90558401

RIVET

Continued on next page

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
87H9 Page 3 of 15

ADD (Only if necessary)

Replace pressure/temperature sensor(s)

LABOR
Labor Op

Time Units

Description

8709 20 51

SEE ELSA

2 Pressure switch remove+reinstall
(if both sensors replaced)

8757 19 50

SEE ELSA

High pressure switch remove+reinstall
(Only if G395 sensor replaced)

8764 19 50

SEE ELSA

Low pressure switch remove+reinstall
(Only if G826 sensor replaced)

8703 17 00

SEE ELSA

Refrigerant drain+fill

2706 89 50

SEE ELSA

Connect battery charge

0150 00 00

Time stated on
diagnostic protocol

GFF/Guided functions

PARTS
Quantity

Part Number

Description

Up to 2.00

4M0959603E

SENSOR*

Up to 0.01

G 052535M2

OIL FOR REFRIGERANT COMPRESSOR

OUTSIDE MATERIAL
Part Number

Quantity

Description

R1234YF

Up to 2.61 oz
(74 g)

A/C Refrigerant –
R1234yf

Up to $10.62
(USD)
($4.07 per oz
(USD)

USA
ONLY

Up to 74 g

A/C Refrigerant –
R1234yf

Up to $31.82
(CAD)
($0.43 per gram
CAD)

CANADA
ONLY

R1234YF

Amount

Please enter part numbers in ALL CAPS

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
87H9 Page 4 of 15

Customer Letter Example (USA)

This notice applies to your vehicle: ,
Subject: Service Action 87H9 - Pressure & Temperature Sensors
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2020-2022 model year Audi vehicles. Our records show that you are the owner of a vehicle
affected by this action.
What is the issue?

On vehicles manufactured within a specific period, the pressure and temperature
sensors in the air conditioning system may fail. If this happens, the air conditioning
system will no longer function.

What will we do?

Your authorized Audi dealer will inspect and, if necessary, replace the affected
pressure & temperature sensors. This work will take about four hours to complete and
will be performed for you free of charge. Please keep in mind that your dealer may
need additional time for the preparation of the work, as well as to accommodate their
daily workshop schedule.

What should you do?

In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this work. Please keep in mind that your dealer may
need additional time for the preparation of the work, as well as to accommodate their
daily workshop schedule. For your convenience, you can also visit www.audiusa.com
and click on the “Find a Dealer” link to locate a dealer near you and schedule this
service.
This service action will be available for you free of charge only until September 01,
2028. If you wish to have this service performed after that date, your dealer’s normal
costs associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Reimbursement of
Expenses

If you have previously paid for repairs relating to the condition described in this letter,
the enclosed form explains how to request reimbursement. We would be pleased to
review your reimbursement request.

Can we assist you
further?

If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834
or via our “Contact Us” page at www.audiusa.com.

Checking your vehicle
for open Recalls and
Service Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at
www.audiusa.com and enter your Vehicle Identification Number (VIN).

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
87H9 Page 5 of 15

Customer Letter Example (Canada)

This notice applies to your vehicle: ,
Subject: Service Action 87H9 - Pressure & Temperature Sensors
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2020-2022 model year Audi vehicles. Our records show that you are the owner of a vehicle
affected by this action.