ATTENTION:
GENERAL MANAGER

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PARTS MANAGER

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CLAIMS PERSONNEL

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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE MANAGER

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© 2024 Subaru of America, Inc. All rights reserved.

SERVICE BULLETIN
APPLICABILITY: 2020-22MY Outback & Legacy
NUMBER: 09-119-24

2019-21MY Forester DATE: 04/04/24
2021MY Crosstrek
SUBJECT:

Thermo Control Valve Warranty Extension

INTRODUCTION:
In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car
Limited Warranty coverage for the Thermo Control Valve (TCV) used in the above listed models
and model years to (15) fifteen years / 150,000 miles. This change is in response to and identified
condition which in some cases of DTCs P2682 and/or P26A** detected by the Engine Control
Module (ECM) due to coolant vapor intrusion into the sensor portion of the control valve. A new
TCV has been developed with an enhanced internal stainless steel shaft providing optimized
durability along with advanced water proofing for the sensor. Subaru of America will reimburse
customers who have previously paid for repairs or replacement related to the Warranty Extension
due to conditions normally being covered if the vehicle was affected by the terms of the New Vehicle
Limited Warranty.
NOTE: ALWAYS perform a Vehicle Coverage Inquiry on Subarunet to determine eligibility for this
Warranty Extension before proceeding with any repair. See sample vehicle inquiry result below.
Extensions
Effective Date

Expiration Date

Coverage Type- Description

Addl Miles

Addl Months

Status

XXXXX

XXXXX

Thermo Control Valve Warranty Extension

90,000

120

Active

PART INFORMATION:
Part Description
VALVE ASSEMBLY-THERMO CONTROL

Part Number
21319AA010 & 21319AA040

REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being
repaired.
IMPORTANT NOTE: All parts with p.n. 21319AA040 number have been fitted with the design
change. The design change cut off for p.n. 21319AA010 can be determined by reading the production
date code. Refer to TSB 09-80-21R for more detailed information.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Bulletin Number: 09-119-24; Date: 04/04/24

Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.

Continued...
Page 1 of 3

SERVICE PROCEDURE / INFORMATION:
Refer to the applicable Service Manual and review: General Description > Repair Contents > Action
required before & after Battery Disconnect. Additionally, record any stored seat position(s) before
proceeding. Relearn any seat position memory after work is complete. If the power rear gate (PRG)
height has been customized, that position must also be noted and relearned.
The service procedures for the Thermo Control Valve remain unchanged. Always refer to the
applicable Service Manual and review the full requirements of the repair being performed. The
Service Manual procedures contain information critical to performing an effective repair the
first time, every time. This includes but is not limited to important SAFETY precautions, proper
inspection criteria, necessary special tools, required processes and related one-time-use parts needed
for a complete and lasting repair.
Refer to the applicable Service Manual: Engine > COOLING > Thermo Control Valve Assembly.
CRITICAL INFORMATION:
The Service Manual uses a black star (★) in the component breakdown illustrations to indicate onetime use parts. The high-pressure fuel delivery pipe, intake manifold gaskets, and EGR cooler gaskets
are one-time use parts (shown below).

Whenever reconnecting the ground cable terminal to the battery sensor, torque to 7.5Nm (5.5ft.-lbs.
or 66inch-lbs.) while supporting the sensor with the other hand as outlined in the applicable Service
Manual under: STARTING/CHARGING SYSTSEMS > Battery Sensor.
REIMBURSEMENT ELIGIBILITY:
•

Customers are eligible for reimbursement if they paid for a vehicle’s Thermo Control Valve
replacement after the expiration of the original Basic New Car Limited Powertrain Warranty
period, but before this announcement of this newly extended warranty period of Fifteen (15)
years/ 150,000 miles.

•

A customer must have paid an out-of-pocket expense for a repair that would have been covered
had it occurred during the warranty coverage period. This includes any deductible expense or
partial reimbursement for repairs.
Continued...

Bulletin Number: 09-119-24; Date: 04/04/24

Page 2 of 3

•

Customers previously reimbursed by SOA or one of its retailers for partial coverage of this
repair, only the portion that has not been reimbursed is eligible for reimbursement.

•

Customers are not eligible to recover any repair costs previously reimbursed or paid for by
any third- party, including Subaru Added Security, other extended warranty providers, or an
authorized Subaru retailer.

APPLICATION FOR REIMBURSEMENT:
A customer is to complete the claim form online at subaruclaims.autosolutionteam.com and attach the
required documentation listed below:
•

Attach a copy of the receipt or invoice for the repair. A copy of the repair invoice or work
order showing repair will meet this requirement. The invoice must show the affected vehicle
model, vehicle identification number (VIN), the name and address of the facility that completed
the repair, the cost of the repair (parts and labor), and the date the work was completed.

•

Attach proof of payment, such as a copy of the canceled check, bank statement, cash receipt,
or credit card receipt showing the amount paid for the repair.

•

Customers preferring to apply for reimbursement by mail must send a completed Claim
Reimbursement Form and copies of the required documentation listed above to:
Thermal Control Valve
P.O. Box 9103
Camden, NJ 08103
Attn. Customer Advocacy Department
NOTE: It will take up to 45 days for the reimbursement to be processed. Failure to include
proper documentation may delay the reimbursement.

WARRANTY / CLAIM INFORMATION:
If Thermo Control Valve replacement is required and the vehicle is within the parameters of this
Warranty Extension, use the coding below to submit a Warranty Claim:
Labor Description
THERMO CONTROL VALVE ASSY R&R

Labor Operation #
A455-061

Labor Time
2.6

Fail Code
CGO-43

States

Original Warranty

Warranty Extension

US PZEV States (Under CA State Emission)

7 Years / 70K Miles

15 Years / 150K Miles

US Non-PSEV States

5 Years / 60K Miles

15 Years / 150K Miles

IMPORTANT REMINDERS:
•

SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.

•

Always check for any open recalls or campaigns anytime a vehicle is in for servicing.

•

Always refer to STIS for the latest service information before performing any repairs.

Bulletin Number: 09-119-24; Date: 04/04/24

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