Daimler Truck
North America LLC

Field Service Campaign

April 2024
SF687A

Subject: Under-Hood Utility Lamp
Models Affected: Specific model year 2024 Freightliner M2, 108SD,
and 114SD vehicles manufactured March 13, 2023, through
December 6, 2023.

General Information
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, is initiating Field Service
Campaign SF687A to modify the vehicles mentioned above.
Due to programming issues, the under-hood utility lamp does not activate when the hood is opened.
Vehicle parameters will be updated.
There are approximately 251 vehicles involved in this campaign.
Additional Repairs
Dealers must complete all outstanding recall and field service campaigns prior to the sale or delivery of a
vehicle. A dealer will be liable for any progressive damage that results from its failure to complete campaigns
before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR261).

Replacement Parts
If our records show your dealership has ordered any vehicle(s) involved in campaign number SF687, a list of
the customers and vehicle identification numbers will be available on the DTNA Portal.
Table 1 - Replacement Parts for SF687
Campaign
Number

Part Number

SF687A

WAR261

Part Description

Qty.

BLANK COMPLETION STICKER

1

Table 1

Labor Allowance
Table 2 - Labor Allowance
Campaign
Number

Procedure

Time Allowed
(hours)

SRT Code

Corrective Action

SF687A

Under-hood lamp parameter update

0.5

996-F178A

12-Repair Recall/Campaign

Table 2

IMPORTANT: When the campaign has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the gray completion sticker provided in the field service kit (Form WAR261). If
the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and
first attach the base completion label (Form WAR259). If a field service kit is not required or there is no completion sticker in the kit, write the campaign number on a blank sticker and attach it to the base completion label.

Page 1

Daimler Truck
North America LLC

Field Service Campaign

April 2024
SF687A

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Field Service Campaign.
• In the Campaign field, enter the campaign number and appropriate condition code (SF687A).
• In the Primary Failed Part field, enter 25-SF687-000.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.3 hours.
• The VMRS Component Code is F99-999-005 and the Cause Code is A1 - Campaign.
• This Field Service Campaign will terminate on April 30, 2025. Dealers will be notified of any changes to
the termination date via an Important Campaign Information Letter (ICI) posted on the DTNA Portal.
IMPORTANT: OWL must be viewed prior to beginning work to ensure the vehicle is involved and the campaign
has not previously been completed. Also, check for a completion sticker before beginning work.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign. U.S. and Canadian Dealers: All excess inventory to be returned to the PDC following the conclusion
of the campaign must be returned in resaleable condition to the Memphis PDC within 90 days from the
termination date. Please submit a PAR to request return to the Memphis PDC. (Canadian dealers should return
the kits to their facing PDC.)
For questions, U.S. and Canadian dealers, contact the Warranty Campaigns Department using the Warranty
Support Center (WSC) app located on the DTNA Portal. Export distributors submit a WSC inquiry or contact
your International Service Manager.

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Daimler Truck
North America LLC

Field Service Campaign

April 2024
SF687A

Copy of Notice to Owners
Subject: Under-Hood Utility Lamp
Specific model year 2024 Freightliner M2, 108SD, and 114SD vehicles manufactured March 13, 2023, through
December 6, 2023.
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, is initiating Field Service
Campaign SF687A to modify the vehicles mentioned above.
Due to programming issues, the under-hood utility lamp does not activate when the hood is opened.
Vehicle parameters will be updated.
Please contact an authorized DTNA dealer to arrange to have the campaign performed. The campaign will take
approximately 1 hour and will be performed free of charge. To locate an authorized dealer, search online at
northamerica.daimlertruck.com/contact-us. Scroll down to “Locate a Dealer,” and select the appropriate brand.
This Field Service Campaign will terminate on April 30, 2025. Please make sure the campaign is completed
prior to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, DTNA will not pay for any damage caused by failure to
properly maintain your vehicle. DTNA considers the work necessary under this campaign to be proper
maintenance and will, therefore, not pay for any damage to your vehicle caused by your failure to have the
repairs that are the subject of this campaign performed in a reasonable time.
Contact the Warranty Campaigns Department at (800) 547-0712, from 7 a.m. to 4 p.m. Pacific Time, Monday
through Friday, e-mail address [email protected], or the Customer Assistance
Center at (800) 385-4357, if you have any questions or need additional information.

WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 3

Daimler Truck
North America LLC

Field Service Campaign

April 2024
SF687A

Work Instructions
Subject: Under-Hood Utility Lamp
Models Affected: Specific model year 2024 Freightliner M2, 108SD,
and 114SD vehicles manufactured March 13, 2023, through
December 6, 2023

Updating the SSAM Parameters to Enable the Under-hood Lamp
1.

Check the base label (Form WAR259) for a completion sticker for SF687 (Form WAR261), indicating this
work has been done. The base label is usually located on the passenger-side door, about 12 inches
(30cm) below the door latch. If a completion sticker is present, no work is needed. If a completion sticker
is not present, proceed to the next step.

2.

Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.

IMPORTANT: Make sure that DiagnosticLink® is updated to the latest version (8.18 SP1 at the time of publication or newer) before programming the vehicle.
3.

Open DiagnosticLink prior to connecting to the vehicle.

4.

Use the DTNAPortal credentials to connect DiagnosticLink to the server. The sign-in to the server remains
active until DiagnosticLink is closed. See Fig. 1.

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Fig. 1, Sign-In Window
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Daimler Truck
North America LLC

Field Service Campaign

April 2024
SF687A

5.

Connect an RP1210B-compliant vehicle diagnostic adaptor to the diagnostic connector on the vehicle.

6.

Connect the other end of the RP1210B-compliant vehicle diagnostic adaptor to the laptop.

7.

Turn the ignition key to the ‘Run’ position.

8.

Wait until all ECUs are connected and are visible in the ‘Connections’ panel.

9.

Open the ‘Parameters’ tab, and allow the parameters to be read completely by DiagnosticLink, as indicated by the status bar at the bottom of the screen. See Fig. 2.

2
1

3

02/04/2021

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1. Connections List
2. Parameters Tab

3. ‘Reading Parameters’ Progress Bar

Fig. 2, Connecting the Default ECUs and Reading the Vehicle Parameters in DiagnosticLink

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Daimler Truck
North America LLC

Field Service Campaign

April 2024
SF687A
10.

Go to the ‘Program Device,’ tab, and select ‘Connected Unit’ on the top-right of the screen. Make sure the
vehicle identification number (VIN) populated in the center window is correct, then select ‘Download data
from server’ at the bottom-left of the screen. See Fig. 3.

B

A

C

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f121266

A. Go to the ‘Program Device’ tab.
B. Verify the VIN that appears is correct.

C. Select ‘Download data from server.’

Fig. 3, Downloading the Data from the Server

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Daimler Truck
North America LLC

Field Service Campaign

April 2024
SF687A
IMPORTANT: The parameter values listed in Table 3 are the highest ZGS levels at the time of publication. The
ZGS is the parameter part number suffix. In the example parameter value A0384574358-005, ‘-005’ is the ZGS.
While performing the update, if a higher ZGS parameter is available in DiagnosticLink, select that instead.
NOTE: If the parameters listed in Table 3 are already set correctly, the ‘Send’ button shown in Fig. 8 appears
inactive (greyed out) since it is not required to upload the parameter to the server. Skip steps 11 through 13,
and go to step 14.
11.

After the server data download is complete, go to the ‘Parameters’ tab. Select and expand the ‘SSAM02T Single SAM’ folder, then set the parameter values listed in Table 3. See Fig. 4, Fig. 5, Fig. 6, and Fig. 7.

Module

SSAM Parameter Values
Parameter
Value

Parameter
FSC Logic Block 26_30
MSC MSF Mapping Table

PGPC_Virtual_LightSw_Exists
SSAM02T (under ‘GPC - Continued’
sub-folder)
Switch_022 (under ‘MSC MSF
Vehicle Config’ sub-folder)

Parameter Description

A0384574358-005 A0384574358-005 Logic Block 26 30 - Default ZGS 005
A0374575058-006 A0374575058-006 MSC MSF Mapping Table 1-42N 812-007 ZGS 006
A0434472658-001 A0434472658-001 PGPC Virtual Light Switch - Available
A0304474658-001 A0304474658-001 Trailer Work Light Switch - Present

Table 3, SSAM Parameter Values

A
B
C

D

03/11/2024

A.
B.
C.
D.

f121521

Go to the ‘Parameters’ tab.
Select and expand the ‘SSAM02T – Single SAM’ folder.
Select the ‘FSC Logic Block 26_30’ sub-folder.
Set the parameter value to ‘A0384574358-005 Logic Block 26 30 - Default ZGS 005.’
Fig. 4, Setting the FSC Logic Block 26_30 Parameter Value

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Daimler Truck
North America LLC

Field Service Campaign

April 2024
SF687A

A

B

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f121522

A. Select the ‘MSC MSF Mapping Table’ sub-folder.
B. Set the parameter value to ‘A0374575058-006 MSC MSF Mapping Table 1-42N 812-007 ZGS 006.’
Fig. 5, Setting the MSC MSF Mapping Table Parameter Value

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Daimler Truck
North America LLC

Field Service Campaign

April 2024
SF687A

A
B

C

03/11/2024

f121523

A. Select and expand the ‘GPC - Continued’ sub-folder.
B. Select the ‘PGPC_Virtual_LightSw_Exists’ parameter.
C. Set the parameter value to ‘A0434472658-001 PGPC Virtual Light Switch - Available.’
Fig. 6, Setting the PGPC_Virtual_LightSw_Exists Parameter Value

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Daimler Truck
North America LLC

Field Service Campaign

April 2024
SF687A

A
B
C

03/11/2024

f121524

A. Select and expand the ‘MSC MSF Vehicle Config’ sub-folder.
B. Select the ‘Switch_022’ parameter.
C. Set the parameter value to ‘A0304474658-001 Trailer Work Light Switch - Present.’
Fig. 7, Setting the Switch_022 Parameter Value

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Daimler Truck
North America LLC

Field Service Campaign

April 2024
SF687A
12.

Select the ‘Send’ button to write the parameter changes to the SSAM02T ECU in the vehicle. A window
opens asking to confirm the parameter change; select ‘OK.’ See Fig. 8.

B

A
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f121145

A. Select the ‘Send’ button.

B. Select ‘OK’ to confirm the parameter.

Fig. 8, Selecting the Send Button and Confirming Parameter Send

13.

Once the parameter change is complete, go to the ‘Program Device’ tab, and select ‘Unit data management’ in the upper-right corner. Verify if there is a pending upload.
Is pending upload data available under the ‘Unit data for upload’ panel?
• YES → Select ‘Connect to Server’ to upload the parameter updates to the server.
• NO → Go to the ‘Parameters’ tab, and select the ‘Refresh’ button. Verify the parameter value are correctly set, as instructed in step 11. Go to the ‘Program Device’ tab again, and make sure the pending
upload data is visible under the ‘Unit data for upload’ panel. Select ‘Connect to Server’ to upload the
parameter updates to the server.

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Daimler Truck
North America LLC

Field Service Campaign

April 2024
SF687A
14.

Verify the operation of the underhood lamp.
14.1 Open the hood.
14.2 Turn on the work light switch, shown in Fig. 9, and verify the lamp under the hood turns on.

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Fig. 9, Work Light Switch

14.3 Turn off the work light switch, and verify the lamp under the hood turns off.
14.4 Close the hood.
NOTE: If the lamp turns on and off, the parameter update is successful.
15.

Clean a spot on the base label (Form WAR259), and attach a campaign completion sticker for SF687
(Form WAR261), indicating this work has been completed.

Page 12