NHTSA ID Number: 10253790
Manufacturer Communication Number: 36743.3.0
TSB/Document Date: 2024-05-01
Summary
This is a Technical Journal: MY23+, ICUP - scratchy sound on Premium Sound Audio; AUD faults. Replace the AUD unit.
Volvo
Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
ICUP, MY23->, Scratchy sound, Premium Sound Audio
TJ 36743.3.0
Issuer (Dept.)
Issue Date
Status Date
4/16/24
4/18/24
Technical Service
Car Market
Partner
Function Group
United States and Canada
3 US 7510 Volvo Car USA
3900
Function Description
Page
Media, navigation and communication
Page 1 of 4
Attachment
File Name
File Size
TJ_36743_1.png
1.0327 MB
TJ_36743_1.MOV
0.8558 MB
TJ_36743_2.MOV
1.7897 MB
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
*Updated attachment.
If customer complains about “scratchy sound” while listening to audio system or any other media
sound player and vehicle has at least 5 of below added DTCs (status permanent) please follow
information under SERVICE.
See attached videos for sound reference, scratchy sound TJ_36743_1 and TJ_36743_2.
Affected sound system is: Premium Sound Audio (AUD, VDN : K503) from MY23 (structure week
2023w16 -> )
AUD = Audio Unit Device
VDN = Variant Designation Number
CSC Customer Symptom Codes
Code
Description
DO
Audio other/Audio unit (complete) does not work
FC
Audio other/Other audio problems
DP
Radio/Does not work
FW
Speakers/Crackly sound
FY
Speakers/Distorted sound
IB
Speakers/Does not work
Technical Journal 36743.3.0
DTC Diagnostic Trouble Codes
Control Module
Code
Fault Type
AUD
B154896
Permanent
AUD
B160E11
Permanent
AUD
B1A021A
Permanent
AUD
B1A031A
Permanent
AUD
B1A041A
Permanent
AUD
B1A051A
Permanent
AUD
B1A0611
Permanent
AUD
B1A0612
Permanent
AUD
B1A061A
Permanent
AUD
B1A071A
Permanent
AUD
B1A081A
Permanent
AUD
B1A091A
Permanent
AUD
B1A101A
Permanent
AUD
B1A111A
Permanent
AUD
B1A121A
Permanent
AUD
U102294
Permanent
AUD
B1A011A
Permanent
Vehicle Type
Type
Eng
Eng
Desc
Sales
Body
Gear
Steer
Model Year
Plant
Chassis
range
Struc Week
Range
224
2023-2024
-
202316-202335
225
2023-2024
-
202316-202335
227
2023-2024
-
202316-202335
235
2023-2024
-
202316-202335
236
2023-2024
-
202316-202335
238
2023-2024
-
202316-202335
246
2023-2024
-
202316-202335
256
2023-2024
-
202316-202335
SERVICE:
If the symptom is confirmed and sound matching the files and DTCs from the list are valid replace
the AUD-unit.
*Make sure that spare part (AUD) is ok and has production week 23w32 or higher, see sample in
attachment (TJ_36743_1.PNG for location of production week on AUD label).
Page 2 of 4
2024-04-18
Technical Journal 36743.3.0
Warranty claim info:
To get a warranty claim accepted for a job described in this TJ, use the corresponding VST OP
number stated in this TJ.
Note that the TJ number must be stated in the repair order text.
Failing Part:
AUD P/N according to VIDA
VST Operation Number
VST Operation Number
Description
39020-2
Audio Module (AUD) Replace
36004-2
Software Control Module Downloading
36002-3
Software control module downloading
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report” and sub concern area “Support not needed”, use function group
3900.
To view TJ attachments continue to next page. This TJ has one attachment and
two sound files.
2024-04-18
Page 3 of 4
Technical Journal 36743.3.0
Page 4 of 4
2024-04-18
- 💯【Conta.ct us for Support Directly】If you met any...
- 🔥🔥🔥【2026 AUTEL FLAGSHIP MK900BT MK900-BT, NEW...
- 🚗【3000+ ACTIVE TESTS (50➡3000+), SAME AS MS...
- 🚗【40+ HOT SERVICES FOR 150 MAKES (28+➡40+)】Full...
- 🚗【OE ALL SYSTEM DIAGNOSE, AUTO SCAN 2.0: SCAN LICENSE...
- 【TURN OFF CEL】 This AL319 car scanner diagnostic tool...
- 【EXTENSIVE APPLICATION】 Autel AL319 Compatible with...
- 【FOR END USER & DIYERS】 This error code reader AL319 is...
- 【USER-FRIENDLY DESIGN】 This OBD2 scanner and check...
- 【HIGH-QUALITY SERVICES】 12 months war.ranty from the...
Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: 36743.3.0
Replacement Service Bulletin Number:
MFR Communication Date: 2024-04-18
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- Obd2 Bluetooth Scanner Lifetime Update: Ediag Elite offers revolutionary Advantage Lifetime Updates with unlimited access to the superior 15 reset service, bidirectional testing and full system diagnostics.The Ediag Elite is an excellent Bluetooth obd2 scanner diagnostic tool ideal for diy's and private car owners
- Bidirectional Control for Quickly Locating Problems: The Bidirectional Scan tool allows you to send commands directly from your smartphone to your vehicle for active testing. This feature helps to quickly narrow down problems such as air conditioning clutches, windows, doors, sunroofs, etc., reducing diagnostic time for mechanics and helping Diy users locate faults more easily. In addition, Ediag Elite provides fault analysis and repair guidance to help you solve problems efficiently.
- 15 Maintenance Resets: The current version introduces 15 popular special features: Oil Reset, Headlight Matching, Bleeding Reset, TPMS Reset, BMS Reset, Gear Box Relearn, Throttle Learning, Injector Coding, SAS Reset and more special functions in system diagnose menu. These functions make it easy for owners to carry out the necessary maintenance and servicing, ensuring that your vehicle stays in top condition, prolonging its service life and preventing common problems and breakdowns. Note: The Special function vary by model& year, Reach us check compatibility.
- Wide Compatibility CANFD & FCA
Autoauth: Compatible with GM, Ford, Toyota, Chrysler, Honda, Mazda, Nissan, Mitsubishi, Hyundai, KIA with standard OBD2 port from 1996 to newer. More car brands and features will be released gradually. Newest Ediag Elite scanner supports CANFD Protocol and FCA cars. Note: Coverage may vary on different vehicle by model& year ,Please contact us to confirm compatibility before purchase. - Perfect for Monitoring The Health of Your Vehicle: Ediag Elite is designed to make vehicle maintenance simple and efficient. With intelligent AutoVIN quick recognition, it is easy to connect to your car without the need for manual input. Real-time data is visualized in a variety of formats, including graphs, numeric, meter displays and clear 4-in-1 data charts, allowing you to effortlessly monitor real-time data. Data logging/reporting is available for playback and further analysis.
- No Annual Fees & 2026 Upgraded CAN FD: Why pay $199/year or more for updates? The 2026 newest Kingbolen K7 obd2 scanner features have been upgraded to Lifetime Updates without subscription fees, saving you significant costs in the long run. K7 scan tool also adds the CAN FD protocol for the latest GM models (2019+), enabling faster data transfer, reducing the risk of undetected errors
- 2026 Newest Top-tier Car Scanner: Kingbolen K7 diagnostic scan tool is equipped with most capabilities for daily repair/maintenance: Wireless diagnosis via Bluetooth, Bidirectional Test, ECU Online/Offline Code, 31+ Resets, PMI for Ford, Lincoln, Mazda, Global version for 100+ brand vehicles and 17 languages, no area limit, FCA AutoAuth
- OE-Level Full Systems Scan Tool: K7 professional diagnostic scanner with Auto Vin can do one-click to scan ECUs on most of vehicles, like pcm, ecm, eps, bcm, tpms, sas, a/c system... to read/clear code, view live data, freeze frame, read ecu info. 4-in-1 data stream graphics can make data viewing more intuitive. Detailed diagnostic reports will help you easily master the car situation as it can be shared by bluetooth or email! Adding workshop information can help your customers to know more
- Bidirectional Test/Active Test & ECU Code: Stop guessing and start fixing. Bidirectional scan tool Kingbolen K7 can perform real active test that can send commands to the vehicle's ECU to drive the actuators to work, like window, rear mirrors, sunroof, door, solenoids, wipers, headlamp, etc, helping you quickly find out bad parts and pinpoint faulty issues. K7 bidirectional scanner will be a good choice to save money and time on car repairs when performing complex maintenance and repair
- 31 Reset Functions: Avoid expensive dealership visits for simple services. Experience tells us that just a small repair service may cost a lot of money. Kingbolen K7 is a professional diagnostic scanner with 31 common maintenance services like Oil /SAS/EPB/TPMS Reset, Battery Matching, ABS Bleeding, Injector Code, etc. It effectively handles most of the car reset and relearning jobs, perfect for experienced DIYers and mechanics. Note: Functions in the menu vary across vehicles. Kindly check the compatibility before purchase
- 【Lifetime Database & Software Updates— No Subscription Fee, No Feature Lock, Save you $399/Y】KINGBOLEN K8 Pro's software can already be permanently upgraded and used for while software of other same price product still needs annual fee of almost $400. K8 pro scanner has packed all capabilities auto technicians would ever need for repair & maintenance services: Added CAN-FD & DOIP protocol, Bluetooth Wireless Diagnosis, Bidirectional Test, ECU Online/Offline Code & Guided Functions for VW, for Audi...34+ Restes, Autoauth for FCA SGW, Larger 4GB+64GB memory, 12600mAh battery, 8'' touch screen with 1280 * 800 Resolution. A Kickstand can allow the tablet to sit at a comfortable angle
- 【Newly Added CAN FD & DOIP Protocol】As Upgrade Version of Kingbolen K8, K8 Pro obd2 scanner supports CANFD and DOIP protocol, which will save you 200+ bucks as no need extra buy for special adapter. CANFD protocol suits for the latest GM(2019-), reducing the risk of undetected errors. The DoIP protocol (comes with DoIp cable) fits for 2017+ BMW(F&G chassis), for Jaguar & Land Rover after 2017, for Volvo after 2018. Plus, K8 Pro's Memory from 2G+32G expanded to 4G+64G, update period extended from 2 years to permanent
- 【34+ Hot Special Functions & V.A.G Guide】KINGBOLEN K8 pro bluetooth obd2 scanner covers almost all common services including Oil Reset, EPB, SAS, BMS Reset, ABS bleed, Throttle Reset, Suspension, Injector Code, Power Balance, Transmission Adaptation, Fuel Trim Learn, HVAC Control Module Calibrate, Language Change, A/F Settings, Stop/Start Reset, Crankshaft Sensor Relearn, TPMS, PMI function and etc. Imagine how much money and time you spend on car maintenance every year? K8 pro car scanner will be a good helper and saver for your car. V.A.G Guided function provides step-by-step guide to work for Volkswagen/Audi/Skoda. Note: Please send us model/year/vin to check compatibility before order
- 【Powerful Bidirectional Test/Active Test & ECU Code】As a bidirectional scan tool, KINGBOLEN K8 pro allows you to request information from a vehicle's ECU or send commands to the vehicle's modules to perform specific tests and functions, such as EVAP Tests, Turn on/off radiator fan, Window/Mirror/Door Lock Test, Pump and Value Tests, Sound horn Test, et. Without using the vehicle control system and dismantling car’s parts, it can quickly and accurately pinpoint the fault causes, simple operation saves time and money
- 【Wireless OE-Level All Systems Diagnostics】Equipped with Bluetooth VCI, you can do car diagnostics out of the car (up to 33F/10M) without being confined to a small space inside the car. Provides the convenience of Auto VIN, K8 pro allowing for easy access and diagnosis of all available modules on a wide range of vehicles, like PCM, ECM, BCM, TPMS, SAS, Fuel System, etc, to perform read/clear codes, view live data, freeze frame, perform active tests, and read ECU info... 12-In-1 Data Stream Graphics make data viewing more intuitive.Diagnostic reports can be shared via QR Code, Bluetooth or email.Built-in Browser and Fault Code Library allows you directly query the fault code when diagnosing
Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.