NHTSA ID Number: 10253776
Manufacturer Communication Number: 18-NA-180
TSB/Document Date: 2024-05-01
Summary
This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information.
Drive Motor Generator Battery
Replacement
Drive Motor Generator Battery Section Replacement
18-NA-236
19-NA-214
5031030 (Battery)
5031700 (Section)
$400.00 (Battery)
$250.00 (Section)
2016-2018 Chevrolet
Silverado
High Voltage Battery Replacement
Cell Battery Module Replacement
18-NA-236
5031630 (Battery)
5030410 (Cell Battery Module)
$250.00 (Battery)
$250.00 (Module)
2016-2018 GMC
Sierra
High Voltage Battery Replacement
Cell Battery Module Replacement
18-NA-236
5031630 (Battery)
5030410 (Cell Battery Module)
$250.00 (Battery)
$250.00 (Module)
Drive Motor Battery Replacement
18-NA-236
19-NA-194
5031030 (Battery)
5030410 (Section)
$500.00 U.S.
$624.00 Canada
(Battery)
$250.00 (Section)
Drive Motor Battery Replacement
18-NA-236
19-NA-194
5031030 (Battery)
5030410 (Section)
$500.00 U.S.
$624.00 Canada
(Battery)
$250.00 (Section)
2017-2022 Chevrolet
Bolt EV/EUV
Drive Motor Battery Replacement
Part Warranty
22-NA-119
5031030 (Battery)
5030410 (Section)
$500.00 U.S.
$624.00 Canada
(Battery)
$250.00 (Section)
2023- 2024 Cadillac
LYRIQ
High Voltage Drive Motor Battery
23-NA-217
5031630 (Battery)
$500.00 U.S.
$624.00 Canada
(Battery)
High Voltage Drive Motor Battery
23-NA-202
5031630 (Battery)
$500.00 U.S.
$624.00 Canada
(Battery)
High Voltage Drive Motor Battery
23-NA-202
5031630 (Battery)
$500.00 U.S.
$624.00 Canada
(Battery)
High Voltage Drive Motor Battery
23-NA-202
5031630 (Battery)
$500.00 U.S.
$624.00 Canada
(Battery)
High Voltage Drive Motor Battery
23-NA-217
5031630 (Battery)
$500.00 U.S.
$624.00 Canada
(Battery)
2022-2023 BrightDrop
Zevo 600
High Voltage Drive Motor Battery
23-NA-202
5031630 (Battery)
$500.00 U.S.
$624.00 Canada
(Battery)
2024 Chevrolet Corvette E-Ray
High Voltage Drive Motor Battery
23-NA-217
5031630 (Battery)
N/A
*An additional $20 administrative allowance for processing the exchange may be added to the listed amount.
Battery Returns and Core Non-Return Fee
The expeditious return of existing Lithium-Ion battery
packs/modules is imperative for purposes of:
• Ensuring proper root cause analysis for future
product improvements.
• Reducing potential environmental impact by
allowing GM or its vendors to properly remanu-
facture or recycle the returned Lithium-Ion battery
packs/modules.
• Promoting consumer and dealership technician
safety by returning these Lithium-Ion battery
packs/modules to properly trained individuals for
repair, reconditioning or recycling.
• Creating additional supply of remanufactured
Lithium-Ion battery packs/modules to address
increasing demand.
Page 4
April, 2024
Bulletin No.: 18-NA-180
If a dealer does not return the Lithium-Ion battery
packs/modules removed from the vehicle within 30
days, they will be charged a core non-return fee in the
amount published by GM.
Warranty Information
To be considered undamaged, the return battery
must meet the following criteria as confirmed by
an authorized GM dealer:
Effective January 1, 2024 (U.S.) and February 15,
2024 (Canada), submit the exchange battery pack/
module part number in the warranty transaction. The
new Interim Additional Labor Compensation will be
submitted in the Net Item field.
• Has not been involved in a collision resulting in
airbag deployment
Required (Warranty Administrator) – Document the
OLD and NEW Battery BINs in the “Correction” field on
the job card (per Technician Old and New Battery BIN
recording on repair order in service procedure).
• Does not have visible external battery damage
• Has not been internally exposed to moisture or
coolant (Customer Pay)
• Has not been modified or tampered with outside of
GM approved repairs (Customer Pay & Warranty)
• Has been diagnosed with an internal fault
(Customer Pay & Warranty)
Storage Guidelines:
Important: The provided crates are intended/rated for
reuse and must be handled with care. Do not expose
the crate to rain, snow or any other environment that
will cause moisture related damage.
• Store the Lithium-Ion Battery flat.
• Store the Lithium-Ion Battery in an environmentally
protected area.
• Maintain the Lithium-Ion Battery at room temperature.
• Protect the Lithium-Ion Battery from exposure to
liquids.
• Protect the Lithium-Ion Battery from physical
damage.
• Store the Lithium-Ion Battery in a limited-access
area.
Labor Operation
Use Labor Operation in
Applicable Bulletin or
Labor Time Guide
Labor Time
Parts
Lithium-Ion
Use Published Labor Time in Applicable Bul- Enter
Battery Pack
letin or Labor Time Guide
Part Number
Net / Admin Allowance
Submit Interim Additional Labor
Compensation*
*Add an additional $20 allowance for processing the return of the battery/battery section(s).
To the extent the contents of this bulletin conflict with
the terms set forth in previous Lithium-Ion bulletins
issued by GM (including all administrative allowance
references), the terms of this bulletin will govern.
Version Information
Version
12
Modified
Released May 25, 2018
Revised March 20, 2019 – Revised the Subject, added Model Year 2019 Buick LaCrosse
and changed the “status” of the 2018-2019 Buick LaCrosse, 2016-2018 Chevrolet Malibu,
Bulletin No.: 18-NA-180
April, 2024
Page 5
2016-2018 Chevrolet Silverado and 2016-2018 GMC Sierra that were previously categorized as “Yes” in the On TAC Restriction column to “No.” Added 2017-2019 Chevrolet Bolt
EV Battery Section Labor Operation and Net / Admin Allowance information and remove
PIC6194 and PIT5513.
Revised April 28, 2020 – Added the 2020 Model Year and updated the information under
High Voltage Battery Exchange Process and Transaction Submission Information, Reference Information Table and Battery Returns sections.
Revised October 21, 2021 – Added the 2021–2022 Model Years and updated the Chevrolet Volt, Bolt/Bolt EUV information in the Reference Information table.
Revised August 31, 2022 – Added the 2023 Model Year, updated Important statement
and Reference Information Table.
Revised October 27, 2022 – Updated Important statement and added additional bulletin
references in the Reference Information table.
Revised January 18, 2023 – Updated the U.S. Dealers Speirs New Technologies Battery
Service Center phone number.
Revised January 01, 2024 – Added 2024 Model Year and Updated Reference Table.
Revised January 08, 2024 – Verbiage Corrections.
Revised February 01, 2024 – Added New Interim Additional Labor Compensation section, added return battery information under Battery Returns and Core Non-Return Fee
section, added an Important statement under Storage Guidelines and updated information in Net / Admin Allowance column of Warranty information.
Revised February 16, 2024 – Updated effective date for Canada in the first paragraph
and under Warranty Information and added the Corvette E-Ray information to the Reference Information table.
Revised April 19, 2024 – Added Warranty Administrator statement to Warranty Information.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job
properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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TSB/Document ID: 18-NA-180
Replacement Service Bulletin Number:
MFR Communication Date: 2024-04-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
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