NHTSA ID Number: 10253773
Manufacturer Communication Number: 36166.3.0
TSB/Document Date: 2024-05-01
Summary
This is a Technical Journal: Long Range PHEV ERAD Sound Information. A slight whining sound noticed during electric drive is to be considered normal.
Volvo
Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
Long Range PHEV ERAD Sound Information
TJ 36166.3.0
Issuer (Dept.)
Issue Date
Status Date
3/21/24
4/16/24
Technical Service
Car Market
Partner
Function Group
United States and Canada
3 US 7510 Volvo Car USA
4632
Function Description
Page
Electrical rear axis drive
Page 1 of 2
Attachment
File Name
File Size
ERAD 1 TJ 36166.wav
2.9993 MB
ERAD 2 TJ 36166.wav
6.9368 MB
ERAD 3 TJ 36166.wav
2.3109 MB
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
* Adding vehicle types.
If a customer is concerned with noise from the ERAD, please follow the instructions under “Service”.
PHEV = Plug-In Hybrid Electric Vehicle
ERAD = Electric Rear Axle Drive
CSC Customer Symptom Codes
Code
Description
8N
Driving/Unusual noise/Unsure when/at all times
F2
Driving/Unusual noise/During acceleration
ZE
Idling/Unusual noise
D2
Front/rear axle/Unusual noise
DTC Diagnostic Trouble Codes
Technical Journal 36166.3.0
Vehicle Type
Type
Eng
Eng
Desc
Chassis
range
Struc Week
Range
224
H6
BH6PHEV
2022-9999
-
202147-999952
225
H6
BH6PHEV
2022-9999
-
202147-999952
238
H6
BH6PHEV
2022-9999
-
202147-999952
246
H6
BH6PHEV
2022-9999
-
202147-999952
256
H6
BH6PHEV
2022-9999
-
202147-999952
Sales
Body
Gear
Steer
Model Year
Plant
SERVICE:
A slight whining sound noticed during electric drive is to be considered normal.
Listen to the attached sound files as a reference. (ERAD 1,2 and 3) These are considered to be a
normal electrical motor sound.
(Use of a headset or earphones is recommended. The sound files are recorded from the front seat at
the head position.)
*In cases where the sound level is borderline to the attached files start by following TJ
36841.
If you are unsure the noise is normal, please submit a TIE Support-Needed vehicle report and
include a recording of the noise.
(Record the sound from the front seat at the head position with a mobile device also showing the
dashboard in which speed and drive mode you are driving.)
Warranty claim info:
No warranty claim is accepted for a job described in this Technical Journal since it is to be used as a
guidance.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report” and sub-concern area “Support Needed”, use function group 4632.
This TJ includes three audio files.
Page 2 of 2
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TSB/Document ID: 36166.3.0
Replacement Service Bulletin Number:
MFR Communication Date: 2024-04-16
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: POWER TRAIN
MFR Component System:
MFR Component Subsystem:
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