S | Warranty Field Campaign

Released Date: 18-Apr-
2024

Expiration Date (U.S. and
Canada): 18-Apr-2029

Campaign Number: c2550 Revision:

ISL9 MY13-16 Hybrid ECM Calibration Campaign for

Engi ith BAE ti issi Expiration Date
names we ransmissrons (International): 18-Apr-
2029
Attention

¢ U.S. / Canadian Dealers
e U.S. / Canadian Distr./Branches and Div. Offices (Automotive)

If additional information is required, please contact your Cummins Warranty Operations
Group Leader.

Description

This campaign is being issued to recalibrate the Engine Control Module (ECM) and update the
ECM Code on certain MY2013 - 2016 ISL9 engines in True Series Hybrid bus applications with
BAE Transmission systems. This campaign enables authorized repair locations to update the ECM
Code and calibrate the engine control modules to the latest revision. This calibration update may
provide improvements to the monitoring frequency of certain on-board diagnostics in order to meet
the in-use monitor performance ratio (IUMPR) requirements.

Action

In order to qualify for repair under this field action, an engine:

1. will be covered Regardless of coverage status, and
2. must show as OPEN on QuickServe® Online for this field action, and
3. must be coupled with a BAE transmission system.

Note : The ESN list is attached for reference.
After verifying that the engine meets the above requirements, perform the following actions:

Note : If upon physical check, a non-BAE transmission is found, please check if this
engine is eligible for Campaign 2551. If so, file a claim for 17-902 Campaign Check

ONLY and close the eligibility of the engine for C2550. Please refer C2551 for further
action in this case.

If BAE Transmission found:

1. Please refer to Attachment B. Verify that current ECM Code is found in the referenced table of
the Attachment B.

2. Identify the new base ECM calibration code as indicated in the table found within Attachment
B.

3. Update the ECM Code, and download the latest calibration revision of the new ECM Code
using Procedure 019-032 in the appropriate Service Manual.

4. If the ECM already contains the new ECM code and the most recent calibration revision, DO
NOT recalibrate the engine. No further action is needed. File a claim for Admin and 17-902
Campaign Check to close the eligibility of the engine.

Note : Acomplete reset of master power may be required to resolve any
transmission-related faults, if any, after ECM Code and calibration update.

Note : Certified repair locations outside of California, who elect to perform this
campaign on engines installed in vehicles which are registered in the state of
California, are authorized to do so if they have the two items noted below in their
inventory. Please note that the Label, Authorized Change and the Proof of
Correction Form must be ordered through standard parts processes. They

are not available on QuickServe®® Online.

5. If applicable, a Label Authorized Change, Cummins part number 5297400, must be filled out
and affixed to the engine. Clearly print or type ECM RECALIBRATION UPDATE in the center
box. Fill in the Campaign Number, Distributor or Dealer Code, and Date information. Peel off
the backing material and install the label on the engine valve cover near the engine data plate.
There is a clear protective cover on this label; peel the backing off of this cover and push the
clear cover over the printed material. This will help protect the label during engine operation.
Label cost and appropriate SRT time can be claimed per Campaign guidelines.

6. If applicable, an Emissions Campaign - Proof of Correction form, Bulletin # 4310621, must be
filled out and provided to the Customer. Inform the Customer to retain this certificate as proof
that the Emissions Campaign has been performed. This form may be required as proof of an
Emissions Campaign by the State of California, for vehicles registered in that state, the next
time the vehicle registration is renewed. Form cost and appropriate SRT time can be claimed

per the Campaign guidelines.
7. File one claim for the listed parts and required labor associated with this repair. SRT 17-902
should ONLY be claimed if the unit DID NOT require calibration.

Material Disposition

There are no materials involved in the field action.

Reimbursements

Parts

Note : All parts listed are OPTIONAL. Claim only the parts required to complete the
repair. The part numbers 4310621 and 5297400 are only required for use on engines
installed in vehicles registered in the state of California. They are OPTIONAL for all
other applications.

The following parts are covered under this field action:

Part Number Quantity Description
388639600 1 FLEET COUNT (OPTIONAL)
PROOF OF CORRECTION
4310621 1
31062100 (OPTIONAL)

LABEL, AUTHORIZED

529740000 1 CHANGE (OPTIONAL)

Note : SRTs to gain access that are required to complete the repair, that are sufficiently
explained in the claim narrative, may also be claimed on this action.

Note : SRTs are listed as OPTIONAL. Select the appropriate OPTIONAL SRT for the
repair performed. SRT 19-611 and the Admin should ONLY be claimed if the unit DID
require calibration. SRT 17-902 and Admin should ONLY be claimed if the unit DID NOT
require calibration. For California registered vehicles ONLY, SRT 17-901 for up to .1
hours can be claimed for completing the Label - Authorized Change and the Emissions
Campaign - Proof of Correction forms.

Labor Using Applicable Access Code and Time

SRT Code Description Time (hrs)
Technician Administrative
00-902 Time - Road/Field Repair
(OPTIONAL)

Technician Administrative
00-90F Time - Field Action Service
Events

Stamp Engine Data
17-901 Plate/Apply Emission Sticker
(OPTIONAL)

Campaign/ATC Check
(OPTIONAL)

Engine Control Module (ECM)
19-611 Calibration- Transfer (CM
2250/CM2350) (OPTIONAL)

17-902

Travel

Travel is covered under this field action. Towing is not covered under this field action.
Other Claimables

Consumables are not covered under this field action.

Claim Instructions

For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™ Web
(rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please reference the

"Warranty" tab in QuickServe® Online. If there are additional questions, please contact your local
Cummins Distributor.

Claim Codes

Description Code
Account Code: 65
Pay Code: North America Distributor = X
Pay Code: North America Dealer = D
Pay Code: International Distributor = |
Pay Code: International Dealer = R
Failure Code: WEQPET

Attachments

Click here to see c2550_esn-list.xlsx

(/service/english/attachments/c2550_esn-list.xlsx) Click here to see c2550_attachment-b.pdf

(/service/english/attachments/c2550_attachment-b.pdf)

Engine Family Fuel System

Design Application Market Application
Automotive Bus

Automotive Bus

Document History

Date Details
Document Created; 09-Apr-2024