NHTSA ID Number: 10253672
Manufacturer Communication Number: Index380
TSB/Document Date: 2024-04-29
Summary
Tesla
does not provide physical owner's manual copies. Instead, all available owner?s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is displayed on its touchscreen. This file contains all available owner?s manual content for 2021-2024 Model X vehicles converted to PDF format, and given the distribution method and NHTSA?s submission format requirements, it is the best available representative copy of owner?s manual content. However, a customer who accesses the owner?s manual via their vehicle?s touchscreen would only see the parts of this PDF file that are relevant to their vehicle.
262
Owners Manual
Cautions for Interior Cleaning
CAUTION: Using solvents (including alcohol), alcohol-based gel products (such as hand sanitizer), bleach,
citrus, naphtha, or silicone-based products or additives on interior components can cause damage.
CAUTION: Statically-charged materials can cause damage to the touchscreen or instrument panel.
WARNING: If you notice any damage on an airbag or seat belt, contact Tesla
immediately.
WARNING: Do not allow any water, cleaners, or fabric to enter a seat belt mechanism.
WARNING: Exposure to chemical cleaners can be hazardous and can irritate eyes and skin. Read and observe
the instructions provided by the manufacturer of the chemical cleaner.
Polishing, Touch Up, and Body Repair
To preserve the cosmetic appearance of the body, you can occasionally treat the paint surfaces with an approved
polish containing:
• Very mild abrasive to remove surface contamination without removing or damaging the paint.
• Filling compounds that fill scratches and reduce their visibility.
• Wax to provide a protective coating between the paint and environmental elements.
Regularly inspect the exterior paint for damage. Treat minor chips and scratches using a paint touch-up pen
(available for purchase from Tesla
, depending on market region). Use the touch-up pen after washing but before
polishing or waxing.
Repair rock chips, fractures or scratches. Refer to https://www.tesla.com/support/body-shop-support for more
information on repair locations and available services.
CAUTION: Do not use cutting pastes, color restoration compounds, or polishes containing harsh abrasives.
These can scour the surface and permanently damage the paint.
CAUTION: Do not use chrome polish or other abrasive cleaners.
Using a Car Cover
To preserve the cosmetic appearance of the body when Model X is not being used, use a genuine Tesla
car cover. Car
covers can be purchased online from the Tesla
Shop.
CAUTION: Use only a Tesla
-approved car cover when Model X is plugged in. Using a non-Tesla
car cover can
prevent the Battery from being adequately cooled during charging.
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Owners Manual
Floor Mats
To extend the life of your carpet and make them easier to clean, use genuine Tesla
floor mats available online at
http://www.tesla.com. Maintain floor mats by regularly cleaning them and checking that they are properly attached.
Replace floor mats if they become excessively worn.
WARNING: To avoid potential interference with a foot pedal, ensure that the driver’s floor mat is securely
fastened, and never place an additional floor mat on top of it. Floor mats should always rest on top of the
vehicle carpeting surface and not on another floor mat or other covering.
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Owners Manual
Windshield Wiper Blades, Jets and Fluid
Topping Up Windshield Washer Fluid
The only reservoir into which you can add fluid is the windshield washer fluid reservoir, which is located behind the
front trunk. When the level is low, a message displays on the instrument panel.
To top up the washer fluid:
1. Open the hood.
2. Clean around the filler cap before opening it to prevent dirt from entering the reservoir.
3. Open the filler cap.
4. While avoiding spilling, fill the reservoir until the fluid level is visible just below the filler neck.
5. Wipe up any spills immediately and wash the affected area with water.
6. Reinstall the filler cap.
CAUTION: Use only ethanol-based windshield washer fluid meant for automotive vehicles. Using other
substances, such as untreated water, can result in bacterial growth within the climate control system resulting
in odor or potential damage that is not covered by warranty.
NOTE: Some national or local regulations restrict the use of Volatile Organic Compounds (VOCs). VOCs are
commonly used as antifreeze in washer fluid. Use a washer fluid with limited VOC content only if it provides
adequate freeze resistance for all climates in which you drive Model X.
CAUTION: Do not add formulated washer fluids that contain water repellent or bug wash. These fluids can
cause streaking, smearing, and squeaking or other noises.
WARNING: In temperatures below 40° F (4° C), use a washer fluid with antifreeze. In cold weather, using a
washer fluid without antifreeze can impair visibility through the windshield.
WARNING: Windshield washer fluid can irritate eyes and skin. Read and observe the instructions provided by
the washer fluid manufacturer.
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Owners Manual
Checking and Cleaning Wiper Blades
Periodically clean the edge of the wiper blades and check the rubber for cracks, splits, and roughness. If damaged,
replace the blade immediately to prevent damage to the glass and improve visibility.
Contaminants on the windshield, or on the wiper blades, can reduce the effectiveness of the wipers. Contaminants
include ice, wax spray from car washes, washer fluid with bug and/or water repellent, bird droppings, tree sap, and
other organic substances.
Follow these guidelines for cleaning:
• Clean the windshield and wiper blades using washer fluid, isopropyl (rubbing) alcohol, or non-abrasive glass
cleaner approved for use on automotive glass and rubber. Inappropriate products can cause damage or smears,
and create glare on the windshield.
• Lift the wiper arm a short distance away from the windshield, just far enough to access the wiper blade. Do not
lift a wiper arm beyond its intended position.
If the wipers remain ineffective after cleaning, replace the wiper blades.
Replacing Wiper Blades
For optimum performance, replace the wiper blades at least once a year. Replacement blades must meet the
following criteria:
• The blade on the driver's side must be 26 inches (650 mm) long and 21 inches (530 mm) long for the blade on
the passenger's side.
• Ensure the connector
on the replacement blade is the same as the original blade. Different connectors may
prevent the replacement blade from connecting to the wiper arm on the vehicle.
You can purchase replacement wiper blades on the Tesla
Shop.
NOTE: Only install replacement blades that are identical to the original blades. Using inappropriate blades can
damage the wiper system and windshield.
NOTE: The wiper washing system is an integrated part of the wiper blades on Model X.
To replace the wiper blades:
1. Shift into Park and turn off the wipers.
2. Touch Controls > Service > Wiper Service Mode to move the wipers to the service position.
3. Lift the wiper arm a short distance away from the windshield, just far enough to access the wiper blade.
CAUTION: Wiper blades do not lock into a lifted position. Do not lift a wiper arm beyond its intended
position.
4. Gently slide the wiper blade out and up to release it from the wiper arm.
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Owners Manual
5. Place a towel between the wiper arm and windshield to avoid scratching or cracking the windshield.
6. Hold the wiper arm and press the locking tab while sliding the blade down the arm.
7. Slide the wiper blade down and into the wiper arm to secure it in place.
8. Align the new wiper blade on the wiper arm and slide it toward the end of the wiper arm until it locks into place.
9. Turn Wiper Service Mode off to return the wipers to their normal position.
Cleaning Washer Jets
If a windshield washer becomes blocked, use a thin strand of wire to clear any blockages from the nozzles.
WARNING: Do not operate the washers while cleaning Model X. Windshield washer fluid can irritate eyes and
skin. Read and observe the washer fluid manufacturer’s instructions.
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Owners Manual
Jacking and Lifting
Follow the steps below to lift Model X. Ensure that any non-Tesla
repair facility is aware of these instructions,
including lift points and warnings.
1. Position Model X centrally between the lift posts.
2. If your Model X is equipped with air suspension, it automatically self-levels, even when the vehicle is "asleep" and
the touchscreen is powered off (see Jack Mode on page 269). Use the touchscreen to set the suspension as
follows:
◦ Touch Controls > Suspension.
◦ Press the brake pedal, then touch Very High to maximize the height of the suspension.
◦ Touch Controls > Service > Jack Mode to disable self-leveling.
3. Close the falcon wing doors.
4. Position the lift arm pads under the designated body lift points at the locations shown.
WARNING: DO NOT position the lift arm pads under the Battery or side rails.
5. Adjust the height and position of the lift arm pads to ensure that they are correctly located.
6. With assistance, raise the lift to the desired height, ensuring the lift arm pads remain in their correct positions.
7. Engage any lift safety locks. Follow the lift manufacturer's instructions. To disengage Jack Mode, disable it in
Controls > Service.
WARNING: The air suspension system automatically self-levels, even when the vehicle is "asleep" and the
touchscreen is powered off. You MUST disable this system by engaging Jack mode before lifting or jacking. If
you do not disable the air suspension, Model X can attempt to self-level, causing serious damage, bodily injury,
or death.
WARNING: Never raise Model X when the charge cable is connected, even if charging is not in progress.
WARNING: Do not work on an incorrectly supported vehicle. Doing so can cause serious damage, bodily injury,
or death.
CAUTION: It is your responsibility to be observant of the vehicle and it's surroundings. Ensure the area is clear
when lifting and lowering Model X and that the doors, front trunk, and liftgate are closed as necessary to avoid
damage.
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Owners Manual
CAUTION: DO NOT lift from under the Battery or side rails. Place the lift arm pads under the designated body
lift points only. The locations shown are the only approved lifting points for Model X. Lifting at any other points
can cause damage. Damage caused by incorrectly lifting Model X is not covered by the warranty.
Jack Mode
WARNING: Failure to enable Jack Mode can result in the vehicle self-leveling, resulting in damage, injury, or
death.
If Model X is equipped with air suspension, it automatically self-levels, even when the vehicle is "asleep" and the
touchscreen is powered off. To prevent damage when jacking or lifting the vehicle, you must activate Jack mode to
disable self-leveling. Jack mode prevents the self-leveling that occurs automatically.
NOTE: Jack mode may be unexpectedly enabled in situations where an object is supporting the vehicle's weight (for
example the bumper of the vehicle is resting on a curb).
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Owners Manual
Parts and Accessories
Parts, Accessories, and Modifications
Use only genuine Tesla
parts and accessories. Tesla
performs rigorous testing on parts to ensure their suitability,
safety, and reliability. Purchase these parts from Tesla
, where they are professionally installed and where you can
receive expert advice about modifications to Model X. Accessories are available for purchase from Tesla
stores or
online at www.tesla.com.
NOTE: Some accessories may not be available in your market region.
Tesla
is unable to assess parts manufactured by other distributors and therefore accepts no responsibility if you use
non-Tesla
parts on Model X.
WARNING: Installing non-approved parts and accessories, or performing non-approved modifications, can
affect the performance of Model X and the safety of its occupants. Any damage caused by using or installing
non-approved parts, or by performing non-approved modifications, is not covered by the warranty.
WARNING: Tesla
does not accept liability for death, personal injury or damage that occurs if you use or install
non-approved accessories or make non-approved modifications.
Body Repairs
If your Model X is in a collision, contact Tesla
or a Tesla
-approved Body Shop to ensure that it is repaired with
genuine Tesla
parts. Tesla
has selected and approved body shops that meet strict requirements for training,
equipment, quality, and customer satisfaction.
Some repair shops and insurance companies might suggest using non-original equipment or salvaged parts to save
money. However, these parts do not meet Tesla
's high standards for quality, fit and corrosion resistance. In addition,
non-original equipment and salvaged parts (and any damage or failures they might cause) are not covered by the
warranty.
Replacing Cabin Air Filters
Model X has an air filter that prevents pollen, industrial fallout, road dust, and other particles from entering the cabin
through the vents. Tesla
recommends replacing these filters every 2 years (every year in China). Cabin filters can be
purchased at the Tesla
Shop.
To replace the cabin filter:
1. Turn off the climate control system.
2. Move the front passenger seat fully rearwards.
3. Slowly and gently pull down the footwell cover to release the magnets, then disconnect the electrical harness on
the right side of the cover. Set the footwell cover aside.
4. Squeeze the cabin filter door lock to release it, and then remove and set the door aside.
5. Note the direction of air flow printed on the cabin filter. The arrows on the filter should face toward the rear of the
vehicle.
6. Slide the filter out of the HVAC module.
7. Ensuring that the arrows on the new filter face toward the rear of the vehicle, insert the new cabin filter into the
HVAC module.
8. Slide the cabin filter door onto the HVAC module, and then push the door to lock it.
NOTE: Ensure the lock is fully engaged and the door is sealed shut.
9. Position the front passenger footwell cover on the vehicle and connect the electrical harness to the cover.
10. Install the front passenger footwell cover, making sure the magnets (x3) are locked into position.
11. Move the front passenger seat back to its original position.
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Owners Manual
Using RFID Transponders
When attaching an RFID transponder (used by many automated toll systems) inside Model X, place the transponder
near the topmost area of the windshield. This ensures best results and minimizes any obstruction to your driving
view. Refer to the RFID manufacturer's instructions for specific placement.
NOTE: You can also attach a weather-proof transponder to the front license plate.
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Owners Manual
Do It Yourself Maintenance
Learn how to perform simple Do It Yourself procedures, such as replacing wiper blades and cabin filters, or installing
the paint protection film kit. Go to https://www.tesla.com/support/do-it-yourself-guides for instructions, animations,
and videos of these procedures.
NOTE: Due to market region or vehicle configuration specifics, some parts and procedures may not be available for
your vehicle. When navigating to https://www.tesla.com/support/do-it-yourself-guides, select your vehicle, region,
and/or language to see an updated list of parts and accessories available for your region.
CAUTION: Perform each procedure in a dry and well-lit area. For your safety, only perform a procedure if you
feel comfortable doing so, and always follow provided instructions.
Specifications
Identification Labels
Vehicle Identification Number
You can find the VIN at the following locations:
• Touch Controls > Software.
• Stamped on a plate located at the top of the dashboard. Can be seen by looking through the windshield on the
driver's side of the vehicle.
• Printed on the Vehicle Certification label, located on the door pillar. Can be seen when the driver’s door is open.
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Owners Manual
Emission Control Label
The emission control label is located on the opening face of the liftgate.
NOTE: For vehicles with a model year of 2022 or newer, the emission control label is now located on the inside of the
front hood and may not match the label shown.
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Owners Manual
Vehicle Loading
Vehicle Labeling
It is important to understand your vehicle's original tire sizes and pressures, and the . This information can be found
on two labels attached to Model X.
1. Tire and Loading Information Label
2. Vehicle Certification label
NOTE: Towing capability is available only if Model X is equipped with the Towing Package.
WARNING: Overloading Model X has an adverse effect on braking and handling, which can compromise your
safety or cause damage.
CAUTION: Never store large amounts of liquid in Model X. A significant spill can cause electrical components
to malfunction.
Tire and Loading Information Label
The Tire and Loading Information label provides:
• The maximum number of occupant seating positions.
• The maximum vehicle capacity weight.
• The size of the original tires.
• The cold inflation pressures for the original front and rear tires. These pressures are recommended to optimize
ride and handling characteristics.
Label Format:
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Owners Manual
Never change this label, even if you use different tires in the future.
NOTE: If Model X is loaded to its full capacity, double check all tires to ensure they are inflated to their
recommended pressure levels.
WARNING: Tire pressures printed on the Tire and Loading Information label DO NOT APPLY to towing. When
towing, tire pressures must be increased. For information about the tire pressures required when towing, see
Towing and Accessories on page 137.
Vehicle Certification Label
The Vehicle Certification label provides:
• - Gross Vehicle Weight Rating. The maximum allowable total mass of Model X. This is calculated as the weight of
Model X equipped with the heaviest factory selectable options, all passengers, fluids, and cargo.
• FRT and RR - Gross Axle Weight Rating for the front and rear axles. The is the maximum distributed weight that
each axle can support.
United States:
Canada:
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Owners Manual
Mexico:
CAUTION: To prevent damage, never load Model X so that it is heavier than GVWR or exceeds the individual
GAWR weights.
Calculating Load Limits
1. Locate the statement “The combined weight of occupants and cargo should never exceed XXX lbs or XXX kg” on
the “Tire and Loading Information” label.
2. Determine the combined weight of all occupants that will ride in the vehicle.
3. Subtract the combined weight of the occupants from XXX lbs or XXX kg (see Step 1).
4. The resulting figure equals the available cargo load capacity. For example, if the “XXX” amount equals 1400 lbs
(635 kg) and there will be five 150 lb (68 kg) passengers in the vehicle, the amount of available cargo capacity is
650 lbs (1400 ‑ 750 (5 x 150) = 650 lbs) or 295 kg (635 ‑ 340 (5 x 68) = 295 kg).
5. Determine the combined cargo weight being loaded on the vehicle. That weight must not exceed the available
cargo load capacity calculated in Step 4.
WARNING: Trunks are the preferred places to carry objects. In a collision, or during hard braking and sharp
turns, loose items in the cabin could injure occupants.
Example Load Limit Calculations
How much cargo Model X can carry depends on the number and weight of passengers. The following calculated
load limit examples assume passengers weigh 150 lbs (68 kg). If passengers weigh more or less, available cargo
weight decreases or increases respectively.
Driver and one passenger
Description
Total
Vehicle capacity weight
954 lbs (433 kg)
Subtract occupant weight (2 x 150 lbs/68 kg)
300 lbs (136 kg)
Available cargo weight
654 lbs (297 kg)
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Owners Manual
Driver and four passengers
Description
Total
Vehicle capacity weight
954 lbs (433 kg)
Subtract occupant weight (5 x 150 lbs/68 kg)
750 lbs (340 kg)
Available cargo weight
204 lbs (93 kg)
When carrying cargo, distribute the weight as evenly as possible between the front and rear trunks. For maximum
load limits specific to the trunks, see Front Trunk Load Limit on page 47 and Rear Trunk Load Limits on page 44.
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Owners Manual
Dimensions
Exterior Dimensions
Callout
Description**
Measurement (in)
Measurement (mm)
A
Overall Length
199.1
5,057
B
Overall Width (including mirrors)
Overall Width (excluding mirrors)
89.4
78.7
2,271
1,999
C
Overall Height*:
- suspension set to medium
- suspension set to highest**
66.1
68.5
1,680
1,740
D
Wheel Base
116.7
2,965
E
Overhang - Front
38.9
988
F
Overhang - Rear
43.5
1,104
G
Ground Clearance*:
- suspension set to lowest
- suspension set to medium
- suspension set to highest**
5.7
6.6
8.1
146
166
206
H
Track - Rear
67.3
1,710
*Values are approximate and based on 20" wheels. Values can vary depending on a vehicle's options and various
other factors.
**When vehicle is in Transport Mode, the suspension is automatically set to the highest setting.
CAUTION: Depending on configuration (such as suspension height or wheel selection), your vehicle's liftgate
can open up to approximately 8 feet (2.5 meters) high. See Adjusting Liftgate Opening Height on page 43 to
adjust the liftgate height and prevent it from coming into contact with low ceilings or other objects.
Interior Dimensions
Area
Row
Measurement (in)
Measurement (mm)
Head Room
First
41.7
1,059
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Owners Manual
Area
Leg Room
Shoulder Room
Hip Room
Row
Measurement (in)
Measurement (mm)
Second (5/7 seats)
41.0
1,042
Second (6 seats)
40.9
1,040
Third
37.1
944
First
41.1
1,046
Second (5/7 seats)
38.7
983
Second (6 seats)
39.8
1,012
Third (6 seats)
32.2
819
Third (7 seats)
29.8
756
First
60.7
1,543
Second (5/7 seats)
56.9
1,446
Second (6 seats)
56.8
1,442
Third
40.7
1,034
First
55.7
1,414
Second (5/7 seats)
58.9
1,496
Second (6 seats)
59.0
1,498
Third
38.7
982
Cargo Volume
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TSB/Document ID: Index380
Replacement Service Bulletin Number:
MFR Communication Date: 2024-03-30
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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