CADILLAC
DCS6867
URGENT - DISTRIBUTE IMMEDIATELY
Date:

April 24, 2024

Subject: UPDATE: N232428540 - Customer Satisfaction Program
Multiple Module Reprogramming
Population Expansion
Models: 2023 Cadillac LYRIQ

To:

All General Motors Dealers

Additional vehicles have been moved to 'Open' status in IVH. Please verify a
VIN's involvement in this field action by checking in IVH prior to doing any
repairs.
Please also check Investigate Vehicle History (IVH) for any additional open
Field Actions on every vehicle, order the appropriate parts, and perform when
customer’s vehicle is scheduled for this repair.
This will be a phased launch.
What Should Dealers Do: Dealers should review IVH or the Dealer Maxis
reports for open VINs in their inventory. A Stock VIN list is not included as our
records show there are no vehicles in dealer new inventory. This bulletin is
already available in Service Information.
Customer Letter Mailing
The customer letter mailing will begin on May 8, 2024.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated April 24, 2024. Please hold all warranty transactions until IVH has been
updated.
END OF MESSAGE

Customer Satisfaction Program
N232428540 Multiple Module Reprogramming
Release Date:
Attention:

March 2024

Revision:

00

Please check Investigate Vehicle History (IVH) for any additional open Field Actions on every vehicle,
order the appropriate parts, and perform when customer’s vehicle is scheduled for this repair.
For EV Involved Vehicles: The repairs outlined in this bulletin must only be completed at an authorized
EV dealer and repairs must be performed by a technician who has successfully completed the
applicable technical training required to perform this repair.
For vehicles that are in Open status in Non-Compliance N232431050 Recall, first perform the service
procedure in that bulletin, before completing the service procedure in this bulletin.
This will be a phased launch.
This program is in effect until May 31, 2026.

Make
Cadillac

Model Year
From
To
2023
2023

Model
LYRIQ

RPO

Description

Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction

Certain 2023 model year Cadillac LYRIQ vehicles may require software updates that improve the
customer experience and optimize future over-the-air updates.
Dealers will perform a comprehensive software update.

Parts
No parts are required for this repair.
Warranty Information
IMPORTANT: If a module requires updating, utilize the following labor operations and time for claim payment. Only
modules requiring an update should be claimed.
Note: Only the Serial Data Gateway Module SPS Warranty Claim Code is required on the job card for the warranty
transaction submission (per the procedure below) all other module updates will be automatically tracked by the TLC
system to verify all the appropriate modules have been properly updated.
Labor
Operation
9107068*

Description
K56 Serial Data Gateway Module Reprogramming with SPS

Labor
Time
0.7

Trans.
Type
ZFAT

Net
Item
N/A

ADD:
A11 Radio Reprogramming with USB and SPS
Radio Update)

Once (R3 to R4

1.6

OR
A11 Radio Reprogramming with USB and SPS Twice (R2 to R4
Radio Update)

2.5

K160 Brake System Control Module Reprogramming with SPS
K9 Body Control Module Reprogramming with SPS
K182 Parking Assist Control Module Reprogramming with SPS

0.3
0.5
0.3

K73 Telematic Control Module
K132 Pedestrian Alert Sound Control Module Reprogramming with
SPS
K26 Headlamp Control Module Reprogramming with SPS
K43 Power Steering Control Module Reprogramming with SPS
K124 Image Processing Module Reprogramming with SPS (R2 to
R4 Radio Update)

0.8
0.3

Copyright 2024 General Motors. All Rights Reserved.

0.3
0.3
2.8

Page 1 of 16

Customer Satisfaction Program
N232428540 Multiple Module Reprogramming
OR
K124 Image Processing Module Reprogramming with SPS (R3 to
R4 Radio Update)
B174W Front View Camera - Windshield: Reprogramming with SPS
K180 Driver Monitoring System Control Module Reprogramming with
SPS
K40D Driver Seat Adjuster Memory Module Reprogramming with
SPS
K40P Passenger Seat Adjuster Memory Module Reprogramming
with SPS
T22 Wireless Accessory Charging Module Reprogramming with SPS
K16 Battery Energy Control Module Reprogramming with SPS
K219 Lighting Control Module Reprogramming with SPS
B218L Side Obstacle Detection Control Module - Left
Reprogramming with SPS
B218R Side Obstacle Detection Control Module - Right
Reprogramming with SPS
B233B Forward Range Radar Sensor - Long Range Reprogramming
with SPS
B233 Short Range Radar Sensor Reprogramming with SPS
K212 Gear Shift Control Module Reprogramming with SPS
K36 Restraints Control Module Reprogramming with SPS
K85P Restraints Occupant Classification System Module Passenger Reprogramming with SPS
T3 Audio Amplifier Reprogramming with SPS
K194 Rear Gate Module Reprogramming with SPS
K183 UHF Short Range Low Energy Remote Control Access
Transceiver Reprogramming with SPS
P2F Video Display - Passenger Seat Back Reprogramming with SPS
A26 Heater and Air Conditioning User Interface Control - Front
Reprogramming with SPS
K107 Drive Motor Control Module Reprogramming with SPS

2.1
0.5
0.3
0.3
0.3
0.3
0.3
0.3
0.3
0.3
0.3
0.3
0.3
0.3
0.3
0.3
0.3
0.3
0.3
0.3
0.3

IMPORTANT: If a module requires updating, utilize the following labor operations and time for claim payment. Only
modules requiring an update should be claimed.
Note: Only the Serial Data Gateway Module SPS Warranty Claim Code is required on the job card for the warranty
transaction submission (per the procedure below) all other module updates will be automatically tracked by the TLC
system to verify all the appropriate modules have been properly updated.

Important:

* To avoid warranty transaction rejections, carefully read and follow the instructions below:

6125814
• The Warranty Claim Code from the programming event must be accurately entered in the “Warranty Claim
Code” field of the transaction.
Page 2 of 16

Customer Satisfaction Program
N232428540 Multiple Module Reprogramming

Warranty Claim Code Information Retrieval

6125774
If the Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS2 system as
follows:
1.
2.
3.
4.

Open TLC on the computer used to program the vehicle.
Select and start SPS2.
Select Settings (1).
Select the Warranty Claim Code tab (2).

The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is
retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code
field.
Service Procedure
Caution: Before downloading the update files, be sure the computer is connected to the internet through a network cable
(hardwired). DO NOT DOWNLOAD or install the files wirelessly. If there is an interruption during programming,
programming failure or control module damage may occur.
Note: Carefully read and follow the instructions below.

•

Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector.
If there is an interruption during programming, programming failure or control module damage may occur.

•

Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will
interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to
www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster
pack disconnected from the AC voltage supply. DO NOT connect a battery charger.

•

Follow the on-screen prompts regarding ignition power mode, but ensure that anything that drains excessive power
(exterior lights, HVAC blower motor, etc) is off.

•

Please verify that the radio time and date are set correctly before inserting USB drive into vehicle for programming,
otherwise an error will result.

•

Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M)
system status indicators to NO.

Page 3 of 16

Customer Satisfaction Program
N232428540 Multiple Module Reprogramming
Important: The service technician always needs to verify that the VIN displayed in the TLC left side drop down menu and
the top center window match the VIN plate of the vehicle to be programmed prior to using Service Programming System
2 (SPS2) for programming or reprogramming a module.

•

For the TLC application, service technicians need to always ensure that the power mode (ignition) is “ON” before
reading the VIN from the vehicle’s VIN master module and that they do not select a VIN that is already in the TLC
application memory from a previous vehicle.

•

If the VIN that shows up in the TLC top center window after correctly reading the VIN from the vehicle does not match
the VIN plate of the vehicle, manually type in the VIN characters from the vehicle VIN plate into the TLC top center
window and use these for programming or reprogramming the subject module with the correct vehicle VIN and
software and/or calibrations.

•

The Engine Control Module (ECM) is the master module (for VIP vehicles) that TLC reads to determine the VIN of
the vehicle. If the VIN read from the vehicle by TLC does not match the VIN plate of the vehicle, the ECM also needs
to be reprogrammed with the correct VIN, software and calibrations that match the vehicle’s VIN plate.

•

The Body Control Module (BCM) is the master module (for GEM vehicles) that TLC reads to determine the VIN of
the vehicle. If the VIN read from the vehicle by TLC does not match the VIN plate of the vehicle, the BCM also needs
to be reprogrammed with the correct VIN, software and calibrations that match the vehicle’s VIN plate.

Caution: Be sure the VIN selected in the drop down menu (1) is the same as the vehicle connected (2) before beginning
programming.

5743643
Important: If the vehicle VIN DOES NOT match, the message below will be shown.

5877000

Page 4 of 16

Customer Satisfaction Program
N232428540 Multiple Module Reprogramming

5644477
Important: Techline Connect screens shown above.
Important: If the same calibration/software warning is noted on the TLC Summary screen, select OK and follow
screen instructions. After a successful programming event, the WCC is located in the Service Programming System
dialogue box of the SPS Summary screen. No further action is required. Refer to the Warranty section of the bulletin.
Important: Serial Data Gateway Module MUST be the first module programmed. After completion, Radio USB and
SPS programming MUST be the second module programmed. Then, continue reprogramming all equipped modules
shown in the “Select Controller” section of SPS2 in Techline Connect.
Important: Using a USB wired connection between PC and MDI2 for the following procedure is highly recommended.
This is recommended due to the large file sizes being transferred between the PC and MDI2.
Important: Clearing the SPS Cache before programming will help with potential errors that may occur
Service Procedure: For Canada Only
For vehicles that are in Open status in Non-Compliance N232431050 Recall, first perform the service procedure in
that bulletin, before completing the service procedure in this bulletin.
Service Procedure
1. Launch SPS.

6576524
2. Select “Settings”.

Page 5 of 16

Customer Satisfaction Program
N232428540 Multiple Module Reprogramming

6576525
3. Select “Local Cache” (1) tab.
4. Select “Clear” tab (2) and then “OK”.
5. Reprogram the serial data gateway module. Refer to K56 Serial Data Gateway Module: Programming and Setup
in SI.
Radio USB and SPS Programming Procedure Special Instructions
Important: YOU MUST follow the bullet points below:

•
•
•

Use a USB C type flash drive for the vehicle, it is not recommended to use an adapter as this may cause
the programming event to fail.
USB 3.0 & above with FAT32 format.
Minimum size 16GB, maximum size 32GB.

1.

Ignition On, verify the build number:

6554765
5.1. If the build number is W37E-169.1.2-M164-RQBR2-198.1. continue to step 2. RQBR2 is what should be
verified.
5.2. If the build number is 170.5.1-M166-SQBR3-187.1 continue to step 20.
2.

Ignition/vehicle OFF.

3.

Connect a USB drive to the computer.

4.

Perform a Quick Format on the USB drive to FAT32.

Page 6 of 16

Customer Satisfaction Program
N232428540 Multiple Module Reprogramming

6554766
4.1. Right Click windows logo and select File Explorer.

6554767

6554768
4.2. Right click on the USB drive in File Explorer and select format.
5.

Access the Service Programming System (SPS) and follow the on-screen instructions.

Important: It is critical to perform the USB update first before SPS programming. Performing this out of sequence will
result in the radio not programming properly and may cause damage to the radio beyond recovery.

Page 7 of 16

Customer Satisfaction Program
N232428540 Multiple Module Reprogramming

6568701
6.

On the SPS Supported Controllers screen, select A11 Radio – Prepare for USB File transfer.

6568770
7.

On the SPS Supported Controllers screen, select A11 Radio – USB File Transfer.

8.

Upon completion of the file transfer, properly eject the USB drive from the computer.

9.

Ignition On. VEHICLE MUST BE in service mode.

10. Connect the USB drive to the USB port in the vehicle.
Note: The radio may go black and restart multiple times during the update, please do not shut the vehicle off if this
happens, this is a normal part of the programming process.

Page 8 of 16

Customer Satisfaction Program
N232428540 Multiple Module Reprogramming

6576531
Note: If the radio screen is blank (or goes blank) and is unable to display the status of the USB update, there is a
selection in SPS under Radio "Function/Sequence" labeled "USB File Download Status". This will display a download
status bar on your PC in SPS to monitor USB progress.
11. The infotainment system will recognize that update files are available. Follow the infotainment display onscreen instructions and select Update when prompted. Programming may take up to 30 minutes.
12. If an unsuccessful programming event occurs, refer to “Unsuccessful Programming” at the end of this
service procedure.
Note: Once the update is initiated, there is no need to monitor the progress.
Note: If no instructions immediately appear on the infotainment display, select the following menu options:
•

Home

•

Settings

•

System