◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
January 31, 2024
December 21, 2023
November 21, 2023
October 12, 2023
August 29, 2023

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•
•
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•

TOPIC
Updated Current Phase Timing and Vehicle Eligibility Chart
Phase 5 vehicles added (approx. 75,500 vehicles)
July - October production NAP and CBU vehicles
Phase 4 vehicles added (approx. 62,000 vehicles)
Additional Phase 2 NAP vehicles added (approx. 500 vehicles)
Phase 3 vehicles added (approx. 31,000 vehicles)
Phase 2 vehicles added (approx. 26,000 vehicles)

The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.
Thank you for your cooperation.

© 2024 Lexus, A Division of Toyota Motor Sales, USA

Lexus, A Division of Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: June 15, 2023
To:

All Lexus Dealer Principals, General Managers, Service Managers, and Parts Managers

SECOND KEY DELIVERY PROGRAM 23LJ01
Multiple Models and Model Years
Second Key Delivery Program
Model / Years
2023 GX
2023 IS
2023 LC
2023 LS
2023 UX
2023 ES
2023 - 2024 LX
2023 - 2024 NX (CBU)
2023 - 2024 RX (CBU)
2022 – 2024 NX (NAP)
2023 - 2024 RX (NAP)
2023 - 2024 RZ

Production Period
Early November 2022 – Early January 2023
Early November 2022 – Early January 2023
Late October 2022 – Late December 2022
Late October 2022 – Early January 2023
Late October 2022 – Mid January 2023
Mid-October 2022 – Early January 2023
Early November 2022 – Late October 2023
Early November 2022 – Late October 2023
Mid November 2022 – Late October 2023
Mid-October 2022 – Late October 2023
Mid-October 2022 – Late October 2023
Mid-January 2023 – Late October 2023

Approximate Total Vehicles
5,230
4,180
360
300
2,750
8,050
7,000
26,900
12,500
51,800
96,900
5,400

Reason for Program
The subject vehicles were delivered with only one (1) Smart Key on select models since October 2022 due to a global semiconductor
shortage impacting certain microchips. The affected vehicles were delivered with one (1) Smart Key and a second mechanical key.
Program Details
Any authorized Lexus dealer will duplicate and provide the owner with one (1) additional Smart Key FREE OF CHARGE. Lexus has
sufficient parts to begin a phased implementation of the remedy. Refer to the table in the attached FAQ to determine the remedy status
and dates that Lexus estimates the remedy will become available for each model.
Second Key Program Phase Interpretation
This program will be launched in phases due to parts availability. Only vehicles in the currently launched phase(s) will be searchable on
TIS. If a guest contacts your dealer about status of the program on their vehicle and it is not applicable to this program on TIS/SLP, use
the table in the attached FAQ to further assist the guest on coverage and timing of launch for their phase.
Covered Vehicles
There are approximately 214,000 vehicles covered by this Second Key Delivery Program at this time. Approximately 850
vehicles covered by this Second Key Delivery Program were distributed to Puerto Rico.

© 2024 Lexus, A Division of Toyota Motor Sales, USA

Second Key Delivery Program 23LJ01 - D - Page |2

Owner Letter Mailing Date
A sample of the owner notification letter has been included for your reference.
Phase 1 Guest Mailing
Phase 2 Guest Mailing
Phase 3 Guest Mailing
Phase 4 Guest Mailing
Phase 5 Guest Mailing

July 2023
September 2023
October 2023
December 2023
February 2024

Lexus makes significant effort to obtain current guest name and address information from each state through industry resources when
mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Second Key Delivery Program
announcement, it is the dealership’s responsibility to forward the owner letter to the guest who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a
notification, please verify eligibility by confirming through TIS prior to providing a second key to any guest. Dealers should program the
second key as outlined in the Technical Instructions found on TIS.

Dealer Inventory Procedures
New and Used (not certified) Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure guest satisfaction, Lexus requests that dealers deliver the second key under this Second Key Delivery Program on any new
or used vehicles currently in dealer inventory that are covered by this phase of the Second Key Delivery Program prior to guest delivery.
However, if the second key is not immediately available for delivery at the time of sale, delivery of a covered vehicle is acceptable,
provided that the guest is clearly informed that they will only be receiving one key at the time of delivery until the second key is available.
Lexus expects dealers to use the attached Guest Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers
are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Lexus and the dealer
may use this information to contact the guest when the second key is available.
Keep the completed form on file at the dealership and send a copy to qc@lexus.com. In the subject line of the email state “Disclosure
Form 23LJ01” and include the VIN.
Lexus Certified Pre-Owned Vehicle (In-Stock Vehicles)
For a vehicle that is covered by this phase of the Second Key Delivery Program to be sold as a Lexus Certified Pre-Owned Vehicle
(LCUV), the Second Key Delivery Program will need to be completed prior to delivery to the guest. Please note: the second keys are
available as of the date of this notice for the vehicles that are covered in this phase of the program, so please check your inventory for
any of the above-referenced models, and if applicable, immediately order the second key through TIS so it will be available at the time
of sale.

Guest Handling, Parts Ordering, and Remedy Procedures
Guest Contacts
Guests who receive the owner letter may contact your dealership with questions regarding the letter and/or the Second Key Delivery
Program. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a
consistent message is communicated.
Guests with additional questions or concerns are asked to please contact the Lexus Guest Experience Center (1-800-255-3987) Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

© 2024 Lexus, A Division of Toyota Motor Sales, USA

Second Key Delivery Program 23LJ01 - D - Page |3

Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be
directed to Joshua Burns (469) 292-6449 in Toyota Corporate Communications. Please do not provide this number to guests. Please
provide this contact only to media.
Parts Ordering Process
It is possible that parts for this Second Key Delivery Program are either required to be ordered in Campaign Part Order Request
(CPOR) on Service Lane or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please
check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information. Dealers can identify which parts
ordering method to use by reviewing the parts information section of Dealer Daily and checking for a MAC code on the part numbers
below. For MAC code C, order through CPOR. For MAC code D, refer to the MAC report for further instructions.
Part Number
04002-*****

Description
TRANSMITTER SUBASSY, ELECTRICAL KEY

Quantity
1

Refer to CPOR to determine the specific part number required for each VIN.
Technician Training Requirements
Appropriate handling and delivery of the second key for covered vehicles is extremely important to Lexus. All dealership technicians
performing this key programming and delivery activity are required to successfully complete the most current version of the E-Learning
course “Safety Recall and Service Campaign Essentials.” To ensure that all vehicles have the activity performed correctly; technicians
performing this activity are required to currently have completed the following course:
•

LIC206A - Electrical Repair 1

Always check which technicians can perform the activity by logging on tohttps://LCTPReports.com. It is the dealership’s
responsibility to select technicians with the above certification level or greater to perform this activity. Carefully review your
resources, the technician skill level, and ability before assigning technicians to this activity. It is important to consider technician days
off and vacation schedules to ensure there are properly trained technicians available to perform this activity at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on this activity. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle
during the time of appointment.
Repair Quality Confirmation
The repair and service quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the activity
performed correctly, please designate at least one associate (someone other than the individual who performed the activity) to verify
the activity for every vehicle prior to guest delivery.

© 2024 Lexus, A Division of Toyota Motor Sales, USA

Second Key Delivery Program 23LJ01 - D - Page |4

Reimbursement Procedures
Reimbursement Procedure
Verify Vehicle Eligibility
1. Confirm vehicle VIN matches RO
2. Check Vehicle Inquiry System for
program eligibility

No further action required
Not Covered

Covered

Vehicle Immobilizer System New Key
Registration

Wireless Door Lock Control System New
Key Registration

Program completed, return vehicle to the
customer

Op Code
23LJ01R1
•

Description
Provide Guest with Second Key

Flat Rate Hours
0.4

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.

Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Second Key Delivery Program. This claim filing information is used by Lexus
for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed
using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct
the claim.

© 2024 Lexus, A Division of Toyota Motor Sales, USA

Second Key Delivery Program 23LJ01 - D - Page |5

Campaign Designation / Phase Decoder

23LJ01
23

L

J

01

Year Campaign
is Launched

Vehicle Make

Field Action Category and Phase

Field Action Sequence

19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...

T = Toyota
L = Lexus

A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
(May use other characters in unique cases)

01 = 1 st Field Action of the year
02 = 2 nd Field Action of the year
03 = 3 rd Field Action of the year
(The sequence is unique for each Field
Action category)
(May use other characters in unique
cases)

Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

© 2024 Lexus, A Division of Toyota Motor Sales, USA

SECOND KEY DELIVERY PROGRAM 23LJ01
Multiple Models and Model Years
Second Key Delivery Program
Frequently Asked Questions
Original Publication Date: December 21, 2023
Q1:
A1:

What is the reason for the program?

The subject vehicles were delivered with only one (1) Smart Key on select models since October 2022 due to a global
semiconductor shortage impacting certain microchips. The affected vehicles were delivered with one (1) Smart Key and a second
mechanical key.

*The Smart Key shown above is an example and may be a different design depending on the model of vehicle.
Q2:
A2:

What is Lexus going to do?

Any authorized Lexus dealer will duplicate and provide the owner with one (1) additional Smart Key FREE OF CHARGE. Lexus has
sufficient parts to begin a phased implementation of the remedy.

Q2a:
A2a:

Q3:
A3:

How can I determine if a vehicle is eligible for the Second Key Delivery Program?

Vehicles involved in the Second Key Delivery Program will appear during a TIS/SLP VIN lookup if they are involved in a
phase for which the remedy is available. You can use the chart at the end of this FAQ to determine which phase a vehicle
is involved in and for which phases the remedy is available.

Which and how many vehicles are covered by this program?

There are approximately 214,000 vehicles covered by this Second Key Delivery Program.

Model / Years
2023 GX
2023 IS
2023 LC
2023 LS
2023 UX
2023 ES

Production Period
Early November 2022 – Early January 2023
Early November 2022 – Early January 2023
Late November 2022 – Late December 2022
Late November 2022 – Early January 2023
Late November 2022 – Mid January 2023
Mid-October 2022 – Early January 2023

Approximate Total Vehicles
5,200
4,200
350
300
2,700
8,000
FAQ Page 1 of 4

© 2024 Lexus, A Division of Toyota Motor Sales, USA

2023 - 2024 LX
2023 - 2024 NX (CBU)
2023 - 2024 RX (CBU)
2022 – 2024 NX (NAP)
2023 - 2024 RX (NAP)
2023 - 2024 RZ

Q3a:
A3a:

Early November 2022 – Ongoing
Early November 2022 – Ongoing
Mid November 2022 – Ongoing
Mid-October 2022 – Ongoing
Mid-October 2022 – Ongoing
Mid-January 2023 – Ongoing

TBD
TBD
TBD
TBD
TBD
TBD

Are there any other Lexus/Toyota/Scion vehicles covered by this program in the U.S.?

Yes, there are certain 2022-2024 Toyota Mirai, RAV4, Prius, Prius Prime, 4Runner, C-HR, RAV4 Prime, bZ4X,
Camry, Highlander, Sienna, Tundra, Sequoia, Grand Highlander, Crown and Venza HV vehicles covered under this
program.

Q4:
A4:

How long will pairing the key take?

Q5:
A5:

Do guests need to bring anything with them to their appointment to receive their second Smart Key?

Q6:
A6:

Why does this only apply to certain vehicle models?

Q7:
A7:

Which models are currently being produced with only one (1) Smart Key?

Q8:
A8:

What is the difference between a Type #2 (15CY) and Type #3/#4 (19CY) Smart Key?

Q9:
A9:

How long will the shortage last?

Q10:
A10:

How will Lexus notify guests when their second Smart Key is available?

Q11:
A11:

Is the second Smart Key delivery part of Lexus’ New Vehicle Limited Warranty?

Q12:

A guest recently had a new Smart Key registered to their vehicle and now there is a message on the Multi-Information Display (MID)
about a new key being registered. Is this normal?

A12:

It will take 45 minutes to pair the key to the vehicle. However, depending upon the dealer’s work schedule, it may be necessary to
make the vehicle available for a longer period of time.
Yes. Guests will need to bring the vehicle and original Smart Key equipped with their vehicle to their appointment. The original key
will be used to program the new Smart Key to the vehicle.
Some vehicles have a different Smart Key that is not being impacted at this time.
NX, RX, LX and RZ

The Type #2 (15CY) and Type #3/Type #4 (19CY) Smart Keys have a different design and use different semiconductors. The
models that use these different types of Smart Keys are explained in the chart below. Due to differences in the supply of the
semiconductors used, the timeline for each type is different.
We continue to work diligently to minimize the impact to our guests. At this time, we estimate that all models will return to production
with two (2) Smart Keys in April 2024.
We plan to notify affected guests by first class mail when second keys are available and ask guests to return to a Lexus dealer with
their vehicle and original Smart Key so dealers can program a new second key and provide it to the guest. The mailing will also occur
in phases, and the timing will be approximately one week after the announcement of each phase.
No. The second key delivery is not considered part of Lexus’ New Vehicle Limited Warranty. This is simply the delivery of the second
Smart Key included in the purchase of the vehicle, but which was unavailable at the time of the vehicle delivery due to the ongoing
chip shortage situation.

Yes. Depending on the model, a message may display for up to 10 days and is intended to provide the owner a notice that a new key
has been registered. This message is displayed to inform the owner that a new key has been registered and help prevent the vehicle
from being stolen if the registration was unauthorized. Refer to the Repair Manual or Owner’s Manual for more information.

FAQ Page 2 of 4
© 2024 Lexus, A Division of Toyota Motor Sales, USA

Q13:
A13:

What if a guest has lost their original key or has an urgent need for a second key, but is not yet eligible for the program because they
are involved in a later phase?

If a guest has lost their only Smart Key or has an urgent need for a second key, please provide them with a second key as a goodwill
gesture if they are involved in a later phase. For other extenuating circumstances, please have the guest contact the Lexus Guest
Experience Center for further assistance.

Q14:
A14:

How does Lexus obtain my mailing information?

Q15:
A15:

What if I have additional questions or concerns?

Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title
information, based upon the DMV records. Please make sure your registration or title information is correct.
If a guest has additional questions or concerns, please have them contact the Lexus Brand Engagement Center at 1-888-2553987 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

FAQ Page 3 of 4
© 2024 Lexus, A Division of Toyota Motor Sales, USA

Current Phase Timing and Vehicle Eligibility (Updated: 03/08/2024)
The table below describes the phases currently planned for the Second Key Delivery
Program and the estimated timing of announcement. This table will be updated over
time as more details become available.

Dealers can identify which models were produced with one (1) Smart Key and which
phase a vehicle belongs to using the chart below.
Example: Guest has an LC produced in December 2022. Confirm the production
date of the vehicle against the Start and End Production Dates in the table below to
confirm if the vehicle was produced with one (1) Smart Key. If so, check the color of
the box corresponding to the model and production month in the table below, and
compare to the Phase summary table to the left. The box for LC produced in
December has a dark green color which means it is part of Phase 1, which is
currently estimated to be announced in June 2023.

FAQ Page 4 of 4
© 2024 Lexus, A Division of Toyota Motor Sales, USA

Lexus Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

GUEST CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for new vehicles in dealership inventory.

This vehicle is involved in a Second Key Delivery Program. At this time, parts are not available, and the second key has NOT been provided.
I understand that the vehicle will need to be returned to an authorized Lexus dealer to have the second key delivered at NO CHARGE when
the part is available.
Guest Signature
Lexus recommends that you register with the Lexus Owners Community at http://www.lexus.com/owners/ and regularly check recall
applicability using www.lexus.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN).
VIN

Program Code

Model

Model Year

Guest Information
Guest Name

Guest Email

Guest Address

Home Phone #
Mobile Phone #
Date

Please provide this information so that Lexus or your dealer can notify you when the key becomes available. This information will only
be used for program communications. If you’d like to update your preferred contact information in the future, visit
www.lexus.com/ownersupdate or contact us at 1-800-255-3987.
Dealer Information
Dealer Name/Address

Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature

© 2024 Toyota Motor Sales, USA – Version 3a

•• PROTECTED 関係者外秘

LEXUS

Multiple Models and Model Years
23LJ01
Second Key Delivery Program
[VIN]
Dear Lexus Guest:

At Lexus, we are dedicated to providing vehicles of outstanding quality and value. As a result of a global semiconductor shortage,
your vehicle was delivered with only one (1) Smart Key, instead of two. As supply of Smart Keys improves, Lexus is announcing a
Second Key Delivery Program, which includes your vehicle.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the
current owner. You may have received a previous communication notifying you that your vehicle is affected.
What is the reason for the program?
The subject vehicles were delivered with only one (1) Smart Key on select models since November 2022 due to a global
semiconductor shortage impacting certain microchips. The affected vehicles were delivered with one (1) Smart Key and a second
mechanical key.
What will Lexus do?
Any authorized Lexus dealer will duplicate and provide the owner with one (1) additional Smart Key FREE OF CHARGE..
What should you do?
To minimize inconvenience, please contact your authorized Lexus dealer to make an appointment to have the additional Smart Key
transmitter duplicated and provided to you. This will require your dealer to order a new key for your vehicle in advance of your
appointment. We recommend you contact your dealer to schedule an appointment in advance to confirm parts availability and
minimize your inconvenience. The registration of the new key will take approximately 45 minutes. However, depending on the dealer’s
work schedule, it may be necessary to make your vehicle available for a longer period of time.
What if you have other questions?
•
•
•

Your local Lexus dealer will be more than happy to answer any of your questions.
For more information on this and other campaigns, please visit www.lexus.com/recall.
If you require further assistance, please visit http://Lexus.com/contact for options to contact the Lexus Guest Experience Center.

If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-lexus. You
will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any inconvenience this
condition may have caused you.
Thank you for driving a Lexus.
Sincerely,
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.