3/6/24, 9:04 AM

Vehicle Service Bulletin

15-031: Sheppard Steering Gear Replacement for 24PBC
3/6/2024

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15-031

Sheppard Steering Gear Replacement for 24PBC.

Subject
Sheppard Steering Gear Replacment for 24PBC.

Whats New Abstract
This Bulletin contains parts ordering and replacement procedures for Steering Gears identified as SUSPECT under 24PBC ONLY.
Steering Gears repaired under this bulletin MUST be entered into the Serial Number Tracking Form for 24PBC.

Condition
Certain Model Year 2024-2025 Peterbilt 389, 520, 535, 536, 537, 548, 567, 579, and 589 chassis with verified SUSPECT steering gears identified through
inspection procedures in safety recall 24PBC.
This bulletin contains parts ordering and repair information for steering gears identified as SUSPECT under 24PBC ONLY.
Only chassis listed on Serial Number Tracking Form for 24PBC are authorized to use this bulletin for replacement. Contact Field Service for verification of
inspection results if necessary.

Chassis Affected
Certain Model Year 2024-2025 Peterbilt 389, 520, 535, 536, 537, 548, 567, 579 and 589 chassis with verified SUSPECT steering gears identified through

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Recall 24PBC.

Action
Safety Recall
1. Refer to service management and/or SIR for the affected chassis.

Recall 24PBC inspection MUST be completed for the chassis AND the inspection result MUST be “SUSPECT” before this bulletin applies.
Refer to safety recall 24PBC for inspection procedures.

NOTE
​ nly primary (master) steering gears are
O
affected by this recall. Secondary (slave)
gears are not affected by this recall.
2. If chassis returns “GOOD” or “OUT OF DATE RANGE” during 24PBC inspection, no repair or replacement is necessary. Follow instructions in 24PBC.
3. Repair claims for chassis verified as "GOOD" or "OUT OF DATE RANGE" may be denied.
4. If chassis returns SUSPECT during 24PBC inspection, continue below.
5. Confirm with the customer that your dealership will be the repairing location before ordering parts.
6. Refer to ECAT for specific chassis to determine additional parts needed. See attached Additional Parts List.
7. Order additional parts as necessary.
8. Prepare an inventory of required additional parts from ECAT and confirm all parts have arrived before scheduling the chassis for repair. See attached
procedures for details.
9. Follow steps in Parts section to request replacement steering gears for affected vehicles.
10. Return removed "SUSPECT" gears to R.H. Sheppard using the steps in Warranty Section, below.

Replacement steering gears may have a long lead time due to supplier capacity. Use the procedures in the Parts section to place an order and

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confirm the lead time. Coordinate the repair scheduling with the customer.

CAUTION
Advise vehicle owner of inspection results
and obtain direction regarding release of
truck pending parts availability.
Vehicle owner to determine use of truck
while waiting for parts.
New vehicles that are repaired before purchase MUST be given a Disclosure Form. Attach a copy of the disclosure form to the repair claim.

LEGAL DISCLOSURE
DISCLOSURE STATEMENT: Steering gears may
be replaced with remanufactured gears from
R.H. Sheppard. These remanufactured parts
have the same warranty as new from the
manufacturer. New vehicles can only be sold
with remanufactured parts with full
disclosure to the customer before final
purchase.
The following will be on a separate
Disclosure Form to be provided to the
customer when receiving a new truck
repaired before final sale:
“This vehicle was involved in a safety recall
and was repaired prior to sale to the first
purchaser with a steering gear
remanufactured by R.H. Sheppard. This
remanufactured gear comes with the
standard factory warranty. Refer to the
Warranty Agreement for details.”
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CAUTION
Dealers could be held liable for violations of
Consumer Protection Laws if the presence of
remanufactured parts on new vehicles is not
clearly and conspicuously disclosed to the
customer at the time of sale.
This Disclosure Form MUST be given
to the purchaser of NEW vehicles
repaired before purchase.
Attach a copy of the Disclosure Form
to the warranty claim for repair.

Warranty
There is no time or mileage limit for this recall. Peterbilt will pay for parts and labor:
2.0 hours to complete the following per bulletin procedures:
1. Look up and order additional parts from ECAT for each chassis to be repaired.
2. Replace the steering gear.
3. Set the relief plungers.
4. Bleed the power steering system.
5. Apply touch-up paint to exposed mounting hardware.

0.5 hours to check alignment. This does not include a full vehicle alignment. This is a check to ensure that the steering gear was installed correctly. No

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changes to alignment adjustments (tie rods) are necessary during this procedure.
0.2 hours to calibrate the steering angle sensor using Bendix ACOM Pro. (If equipped)
File Recommended Repair editable claim 15-031, to include parts replaced during installation. See parts section for required additional parts.
Include PNG Logistics tracking number for returned gears in claim.
New vehicles that are repaired before purchase MUST be given a Disclosure Form. Attach a copy of the Disclosure Form to the repair claim.
File an additional claim for extraordinary circumstances. A quick claim for standard labor must be filed first. Suggested repairs, quick claim number

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must be included in repair story of additional claim.
Return suspect steering gears to R.H. Sheppard.
No Pre-Authorization or RGA/RMA is required for this return.
Contact PNG Logistics at 877-764-9441 for shipping instructions.
Ship the suspect gear to:
Sheppard Recall 2024
ATTN: {use steering gear serial number}
300 N. Forney Ave.
Hanover, PA 17331
Place a copy of the claim with the returned steering gear.
Canadian Dealers: If necessary, use the supplier’s Tax ID 66-0428542.
File the claim within 7 days in accordance with Warranty Policy.

​​​​PRWS CLAIM CODING
Campaign
​15-031
Code:

​ ampaign
C
Type:

​ laim
C
​Truck
Category:

​Repair Type: ​Proactive

​ ustomer
C
Concern ​128
Code:

​Causal Code: ​62

​ orrective
C
Action
​06
Code:

​ esponsibility
R
​SUP
Code:

F​ ailure
​015-003​Causal Part:
Location: 061

S​ afety
Recall

​ efer to
R
ECAT for
chassisspecific
part
numbers.
(J87-6024)

Supplier
Code:

​15310AA ​SRT Code:

​ 24-02B
B
2.0 hrs
Look up

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parts in
ECAT,
Replace the
steering
gear, set
plungers,
bleed
steering
system.
B24-02C
0.5 hours
Steering
Alignment
Check per
bulletin
procedures.
B24-02D
0.2 hours
Calibrate
steering
angle
sensor
using
Bendix
ACOM, per
bulletin
procedure.

Parts
Follow the steps below to request replacement steering gears and additional parts for affected vehicles.
Authorized additional parts for steering gear replacement are listed here. Specific part numbers and quantity are available in ECAT for each chassis. Include
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specific part numbers and quantities in editable claim for steering gear replacement. Refer to the replacement procedures for parts that must be replaced.
Authorized Additional Parts and Hardware Cross-Reference
After verifying that you have a suspect part using the procedures in 24PBC, open a TCS365 Technical Assistance case for further approval.
If you have not already done so:
Check the steering gear serial number using the Sheppard Steering Gear Classification Tool. Enter the results into the Serial Number Tracking Form.

NOTE
TCS365 cases MUST be opened EXACTLY as
shown below. Any missing or incorrect
information will result in parts orders being
delayed or canceled.
1. Open TCS365 in Google Chrome or Microsoft Edge.
2. Select: Vehicle Support - Technical Assistance.
3. Case Type: Chassis Support
4. Case Category: General Questions
5. Subject: 24PBC
6. Area of Concern: Steering

If you have not already done so:
Check the steering gear serial number using the Sheppard Steering Gear Classification Tool. Enter the results into the Serial Number Tracking Form.
7. In the Details section, include:
Steering Gear Serial Number
Sheppard Steering Gear Classification Tool results
Part number shown on Sheppard Classification Tool results

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8. Submit the case.

Technical Assistance will review your case details and respond with whether you are approved to order parts or denied.
If denied, unit may be released to the customer with no further repair necessary. No further action from the dealer is needed.
If approved by Technical Assistance to order parts, open a separate TCS365 case to place an order.
If approved by Technical Assistance to order parts, open a separate TCS365 case to place an order.

NOTE
!!DO NOT PROCEED PAST THIS POINT UNTIL