News Channel Update |

Vehicle Compliance & Analysis

TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Senior Manager, Vehicle
Sales Managers, Service Managers, Parts Managers
Compliance and Analysis, Engineering Services
RE: Service Campaign Launch Notification
Wax Inside of Integral Carrier
DATE: March 15, 2024
MY23-24 EQE Sedan (295 platform)

IMPORTANT SERVICE CAMPAIGN LAUNCH

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372).

Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz Group AG Company

Sandy Springs, GA 30328

770.705.0600

News Channel Update |

Vehicle Compliance & Analysis

Service Campaign Launch Notification
Campaign No. :

Campaign Desc. :

2024020011

23P6190008

March 15, 2024

Wax Inside of Integral Carrier

This is to notify you of the Service Campaign Launch to install preservation wax on the inside of the integral carrier on 3,638 Model
Year (“MY”) 2023-2024 EQE Sedan (295 platform) vehicles. The vehicles will be visible and flagged in VMI as “OPEN” on March 15,
2024.

Background
Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined
that on certain MY 2023-2024 EQE Sedan (295 platform) vehicles, the integral carrier
may not meet production specifications. It is possible that over the lifetime of the
vehicle, corrosion could occur around the six rivet nuts.

Issue

What We’re Doing

MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will
install preservation wax on the inside of the integral carrier.

Parts

The remedy is available and can be performed as necessary.

Vehicles Affected
2023-2024
EQE Sedan

Vehicle Model Year(s)
Vehicle Model

Vehicle Populations
Total Campaign Population

3,638

Next Steps/Notes
Customer Notification Timeline

Customer letters will not be mailed.

AOMS/SOMS

AOMs – This campaign may generate questions from your dealers.

While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz Group AG Company

Sandy Springs, GA 30328

770.705.0600

2

Campaign No. 2024020011, March 2024

TO:

ALL MERCEDES-BENZ CENTERS

SUBJECT:

Model EQE (295 platform)
Model Year 2023 – 2024
Wax Inside of Integral Carrier

Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain
MY 2023-2024 EQE Sedans (295 platform) vehicles, the integral carrier may not meet production
specifications. It is possible that over the lifetime of the vehicle, corrosion could occur around the six
rivet nuts. An authorized Mercedes-Benz dealer will install preservation wax on the inside of the

integral carrier.

Prior to performing this Campaign:


VMI must be checked before performing campaigns to verify that the campaign is required on a



Please review the entire Campaign bulletin and follow the repair procedure exactly as described.

specific vehicle. Always check for any other open campaigns, and perform accordingly.

Approximately 3,638 vehicles are affected.
Order No. P-SC- 2024020011

2

Wax Inside of Integral Carrier
Work Procedure

1. Remove lower engine compartment lining.
For basic information, see: AR61.20-P-1105EQS

2. Wax the inside of the integral carrier (Figures 1 and 2, 1) in the area of the rivet nuts (Figures 1 and 2, 2) with cavity
preservation wax.

For tool information, see: WS97.00-P-0004B
Insert the wax nozzle into the appropriate opening (Figure 2, → B) of the integral carrier (Figure 2, 1). From these
openings, the cavity preservation wax converges at the lowest point for each of the 6 rivet nuts (Figure 2, 2). Therefore,
it is not necessary to hit the rivet nut points exactly; it is sufficient to create a local excess of cavity preservation wax.
Ensure a sufficient amount of wax is applied.

Figure 1 Vehicle underside in direction of travel (arrow A)

P-SC-2024020011

3

Figure 2 Underside of integral carrier (1) in direction of travel (arrow A)

3. Assemble in reverse order.

__________________________________________________________________________________________________
P-SC-2024020011

4

Primary Parts Information
Qty.

Part Name

Part Number

1*

Cavity preservation

A 000 986 72 70 10

* One container is sufficient for at least 8 vehicles
Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The
required small parts are taken into account in the budgeting.
__________________________________________________________________________________________________
Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Damage

Operation

Code

Number

61 900 08

12-1860

Description

Operation: Wax integral carrier in area of rivet nuts
Includes: Remove/install lower engine compartment lining

Labor Time
(hrs.)

0.6

Note: Always check Xentry Operation Time (XOT) for the current OP-Code times. Labor times are subject to change
and updates may not be reflected in this document.

P-SC-2024020011