Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date

Infotainment screen stuck on loading - Message visible within the Infotainment screen
United States E05 Bentley USA and rest America (6E05)
Bentley
2073225/1
EH
Approval

New customer code
Object of complaint
information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device functions

Vehicle data
New Continental GT/C and New Flying Spur
Sales types
Type
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
3S4*
ZG2*
ZG2*
ZG2*
ZG2*

MY
2018
2019
2020
2021
2022
2023
2019
2020
2021
2022
2023
2020
2021
2022
2023

Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*

Documents
name

INTERNAL

Complaint type Position
functionality

Customer statement / workshop findings
One or a combination of the following issues are evident:
• Infotainment screen stuck on initialising
Or
• Loading messages are visible at start up (within multiple tiles)
Or
• Bentley Rotating Display (BRD) doesn’t return to its previous state

Technical background
Should the symptoms within the Customer statement/Workshop findings section be evident please conduct the instructions within the Measure
section
CAUTION

CAUTION

Production change
-

Measure
1) In the event the symptom described is evident the operative must raise a technical DISS query and attach the following:
•

Clear videos showing the issue(s)

And
•

Clear fault description

And
•

Confirmation the symptom described is evident

And
•

Supporting photographs which show the issue(s)

And
•

Latest ODIS log(s) must be attached and saved online

The applicable SD card will only be supplied if the criteria listed above is met
Both updates within Section 1 and 2 must be conducted once permission has been given via a new or existing DISS query

Section 1
SD card update to Information control unit 1 - 005F using SD card (see Genuine parts section)
Section 2
SVM update is required to be conducted to update the Information control unit 1 - 005F
NOTICE
CAUTION
•

Hybrid vehicles use a High voltage system and MUST only be worked on by suitably qualified personnel

INTERNAL

Section 1 - SD card update
•

The closed-circuit voltage of the vehicle must be at least 12.5 V during the update. Connect a suitable battery charger
to the vehicle. For further information refer to the Repair manual

•

During the update switch off all unnecessary consumers (ventilation, seat heater, interior illumination etc) ensure the
main light switch is set to ‘off’ and leave the driver’s door open

•

Because of the highest transmission stability you MUST use the diagnosis interface VAS 6154 (WiFi diagnostic tool)
ONLY in USB operation or the cable-connected VAS 5055 for the reprogramming (updating) of control units. If these
units are not available, the diagnosis interface VAS 5054 (A) can also be used in USB mode

•

Do Not under any circumstances use a Bluetooth connection to conduct the reprogramming (updating) of any control
units

2) Insert SD card MHI256 into SD card slot 1 (Figure 1)
VERY IMPORTANT: Do not under any circumstances remove the SD card or turn off the ignition whilst the update is being
performed

Figure 1
3) Press the “OK” and “MEDIA” button together (Figure 2) until the Red engineering menu screen is visible as shown in Figure 3

Figure 2
•

Referring to Figure 3 - Select Software download

Figure 3
INTERNAL

•

Referring to Figure 4 - Select SD card 1

Figure 4
•

Referring to Figure 5 - Select Standard

Figure 5
•

Referring to Figure 6 - Scroll down and select - Start update

Figure 6
•

Referring to Figure 7 - Select Start update

INTERNAL

•

Figure 7
Referring to Figure 8 - Select Continue

Figure 8
•

When prompted select - Cancel back up documentation (Figure 9)

Figure 9
4) On completion of the SD card update – Remove the SD card
•

Carry out the Software Version Management instructions in Section 2

INTERNAL

Section 2 - Software Version Management (SVM)
5) Select and run Guided fault finding
•

Referring to Figure 10 - Within the Special functions tab select SVM - Code Input (A) then select Perform test (B)

Figure 10
•

On the next screen enter the correct SVM code depending on model as detailed below:

New Continental GT and New Continental GTC - 3705F1508
New Flying Spur - 3715F1508
•

Select Adopt (Figure 11)

Figure 11
6) On the following screen, confirm the code - Then select Yes
•

All control modules will be interrogated

•

The SVM action will then take place (Figure 12)

Figure 12
INTERNAL

•

Once complete a summary screen will appear (Figure 13), this confirms successful completion - Follow all on screen prompts until program
end

Figure 13
7) Switch off the ignition
•

Remove the diagnostic interface from the OBD port

•

Switch off and remove the battery charger from the vehicle

•

Close the bonnet, boot and all doors

•

Lock the vehicle

•

Wait 5 minutes to allow the vehicle to go into bus silence

•

When 5 minutes has elapsed, unlock the vehicle and open the driver’s door

•

Switch on the ignition

•

Erase all applicable DTC’s

Warranty accounting instructions
Warranty type
110 or 910
Damage service number 91 96
Damage code
02 02
Time to conduct the SD card and software update
Labour operation code 01 51 00 00
Time
As per ODIS log (Must not exceed 30 TU)

Parts information
SD card - MHI256

The operative must raise a DISS query ensuring the following:
•

Clear fault description

•

Photographs/videos showing the issue(s)

•

Current up to date ODIS log must be supplied

•

The SD card will be supplied should the criteria be met within the DISS query

INTERNAL