Subarunet Announcement
To: All Subaru Retailers
From: Subaru of America, Inc.
Date: March 27, 2024
New Safety Recall: WRA-24 ODS Sensor Replacement
Background
Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2020-2022 model year Legacy
and Outback vehicles to replace all (four) of the Occupant Detection System (ODS) sensors on the front
passenger seat.
Description of the Defect and Safety Risk
The affected vehicles may be equipped with defective ODS sensors on the front passenger seat, which
over time may result in a short circuit. If the short circuit occurs, the SRS airbag system warning lamp
will illuminate, the front passenger’s frontal airbag OFF indicator will illuminate, and the front passenger
airbag may not deploy in certain crashes as designed, increasing the risk of injury to an occupant in the
seat.
Remedy
Subaru is in the process of obtaining parts for this repair, however, it will take several months for supply
to begin. Once parts are available, for all potentially affected vehicles, Subaru retailers will replace all
(four) of the ODS sensors on the front passenger seat with new ones at no cost to the customer.
Affected Vehicles
A total of 118,723 U.S. vehicles will be affected by this recall, as listed below. Not all vehicles in the
production range listed below are affected by this recall. Coverage must be confirmed by using the
Vehicle Coverage Inquiry function on subarunet.com prior to repair.
Model Year
2020-2022
2020-2022

Carline
Outback
Legacy

Production Date Range
June 16, 2020 – July 13, 2021
June 16, 2020 – July 12, 2021

Vehicle Count
103,114
15,609

The affected VIN information will be available on subarunet later this week. Subaru is in the process of
obtaining remedy parts for this repair; however, it will take several months for supply to begin.
Therefore, the WRA24 recall coverage status for the affected VINs will be ‘Open-Remedy not yet
available’ until the remedy parts are available. Retailers will be advised as the parts supply situation
progresses.

Retailer Responsibility
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle
covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru
Retailer failing to perform the applicable service procedures to correct all affected vehicles in their
inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $27,168
per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the
Subaru Dealer Agreement.
Any vehicles listed in any recall/campaign that are in retailer stock must be:
•
•
•

Immediately identified
Tagged or otherwise marked to prevent their delivery or use prior to repair
Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin,
once the parts become available.

Until the recall remedy parts are available, this recall cannot be performed. If an affected vehicle is in for
service without a confirmed ODS sensor failure, please inform the owner that their vehicle is affected by
this recall and that remedy parts are not yet available.
If an affected vehicle is in for service with a confirmed ODS sensor failure, there is a limited supply of
seat bottom assemblies which include the ODS sensors to remedy the condition. Please refer to the
interim diagnosis procedures and special claim instructions included in the Service, Parts, and Claim
Instructions section of this announcement.
Owner Notification
Subaru will notify affected vehicle owners with an interim letter by first class mail by May 21, 2024
advising them of this recall and that parts are not yet available. Owners will be re-notified when remedy
parts become available, and retailers will be advised of that notification schedule.
Service, Parts, and Claim Instructions
As previously stated above, remedy parts are not yet available. Detailed service, parts, and claim
information will be forthcoming and will be available on STIS when parts are available. However, if an
affected vehicle is in for service with a confirmed ODS sensor failure, there is a limited supply of seat
bottom assemblies which include the ODS sensors, to remedy that failure.
Special part ordering and claim entry process for seat bottom replacement
Should a customer bring their vehicle in with the SRS light illuminated, the technician should first pull all
DTCs. If DTC B1788 is present, the replacement of the seat bottom is required. If DTC B1788 is not
present, refer to the applicable service manual and perform diagnostics, noting all key steps and results.

There are three seat bottom assembly part numbers, depending on model applicability, for the 20202022 MY Legacy and Outback models affected by this recall:
64139AN00A CUSHION AY OCPANTRH
64139AN01B CUSHION AY OCPANTRH
64139AN02B CUSHION AY OCPANTRH
To ensure adequate inventory of these parts is available for customers that are experiencing an ODS
sensor failure, these part numbers are restricted from retailer ordering. Therefore, the following process
must be followed in order to obtain one of these parts:
1. If technician diagnosis results in the seat bottom requiring replacement, a QMR must be
submitted. The QMR should be coded using WRA as the failure code. If the vehicle is affected by
the WRA-24 Recall, the SSM data must be attached to the QMR.
If the vehicle is not affected by the WRA-24 recall, a QMR is still required to obtain the seat
bottom. The QMR should be coded using WRA as the failure code and all Service Manual
diagnostics steps/results as well as the SSM data, if there was a DTC, must be attached to the
QMR.
2. The QMR and required attachments will be reviewed by SOA and, if approved, a parts order for
the appropriate seat bottom will be placed by the PICs for your dealership. Orders will only be
placed if a QMR is submitted with the required attachments and SOA is able to confirm the
diagnosis of a defect requiring replacement of the seat bottom.
3. Once the seat bottom is received and the vehicle has been repaired, if the vehicle is part of the
WRA-24 recall, a Recall Claim (RC) must be submitted using the following information:
Recall Code

Labor Operation

WRA24

A100-576

Description
WRA-24 ODS SEAT BOTTOM R&R

Labor
Hours
0.9

If the seat bottom was replaced in a vehicle that is not affected by the WRA-24 recall, please
refer to the Labor Time Guide for applicable coverage and claim coding.
4. Please direct any inquiries regarding this process or the status of QMR documentation to the
Subaru Claims Helpline at: 866-782-2782, option 2.