NHTSA ID Number: 10252456
Manufacturer Communication Number: 07-225-24
TSB/Document Date: 2024-04-02
Summary
"This bulletin announces the availability of new reprogramming files developed to address the following three symptoms: EyeSight camera cooling fans becomes inoperable with DTC B28C7; EyeSight system enters temporary halt mode; Internal Stereo Camera Communication detected. "
ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
q
CLAIMS PERSONNEL
q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
q
© 2024 Subaru
of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY:
2023-24MY Ascent
2023-24MY Legacy & Outback
NUMBER: 07-225-24
SUBJECT:
EyeSight Reprogramming Files / DTCs B28C7,
B28A6, Halt Code E5
DATE: 03/13/24
INTRODUCTION:
This bulletin announces the availability of new reprogramming files developed to address the
following three symptoms:
SYMPTOM #1: After the EyeSight camera has been exposed to high humidity/temperature
conditions without any operation, the cooling fans become inoperable and DTC B28C7 (Fan Motor
RPM) is detected by the EyeSight Stereo Camera Assembly.
SYMPTOM #2: The EyeSight system enters into a temporary halt mode with an E5 halt code
detected by the EyeSight Stereo Camera Assembly.
SYMPTOM #3: DTC B28A6 (Internal Stereo Camera Communication 1) is detected by the
EyeSight Stereo Camera Assembly.
These new files contain optimized logic providing more precise detection of DTC B28C7, B28A6,
and halt code E5. If any of the three symptoms listed above are reported by a customer. Follow the
diagnosis and reprogramming procedures outlined in this bulletin.
PRODUCTION CHANGE INFORMATION:
This software has been incorporated into vehicle production as per the table below.
Model
Starting VIN
Legacy
R3231280
Outback
R3021303
Ascent
R3418360
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 07-225-24; Date: 03/13/24
Page 1 of 11
PFC FILE APPLICABILITY:
MY
Model
File Description
Old Part #
New CID/ROMID
23-24
Legacy &
Outback
87501AN11C_87501AN112_87501XC10C.pfc
87501XC10B
1A210800430E21080138
24
Ascent
87501AN11C_87501AN112_87501XC10C.pfc
87501AN11B
0521081E4C0E21080138
NOTE: There is no need to recalibrate the EyeSight camera after the reprogramming procedure.
SERVICE PROCEDURE / INFORMATION:
SYMPTOM #1
After the EyeSight camera has been exposed to high humidity/temperature conditions without
any operation, the cooling fans become inoperable and DTC B28C7 is detected by the EyeSight
Stereo Camera Assembly.
STEP 1: Is DTC B28C7 detected?
YES: Proceed to Step 2.
NO: Continue diagnosis as per the applicable Service Manual.
STEP 2: Check the Fault Freeze Frame Data (FFD).
Is the Failure Detail Code (FDC) 00EC (FAN Speed is low) or 00EB (B28C7 detected during high
temperature HALT?
YES: Perform the reprogramming outlined in Step 3.
NO: Continue diagnosis as per the applicable Service Manual.
STEP 3: Review the prerequisites/battery charging information provided in the APPENDIX A
section of this document. Connect the charger to the vehicle and set to Power Supply mode.
STEP 4: Using Subaru Select Monitor (SSM), confirm the battery voltage is 13.5 Volts and
the Camera Temperature is less than 176°F (80°C). These prerequisites MUST be met prior to
continuing.
Continued...
Bulletin Number: 07-225-24; Date: 03/13/24
Page 2 of 11
STEP 5: Using the Subaru Select Monitor 5-R (SSM5-R), confirm the following EyeSight Stereo
Camera Assembly information:
•
The reprogramming column reads “Available.”
NOTE: Additional information regarding SSM5-R can be found in TSB 14-28-21R.
STEP 6: Are new reprogramming files available?
YES: Proceed to the next Step.
NO: Reprogramming is not required. Diagnosis must be performed as per the applicable Service
manual.
STEP 7: Reprogram the EyeSight Stereo Camera Assembly following the normal SSM5-R procedure
and confirm the CID/ROMID/SWID has changed to the following:
•
Legacy Outback ONLY: The NEW CID/ROMID is 1A210800430E21080138.
•
Ascent ONLY: The NEW CID/ROMID is 0521081E4C0E21080138.
Was the reprogramming procedure successful?
YES: The procedure is completed. There is no need to recalibrate the EyeSight camera after
reprogramming.
NO: Review the Error Code information in APPENDIX B. Perform up to two more
reprogramming attempts. If the reprogramming procedure continues to be unsuccessful, replace
the EyeSight Camera Stereo Assembly.
Continued...
Bulletin Number: 07-225-24; Date: 03/13/24
Page 3 of 11
SYMPTOM #2
The EyeSight system enters into a temporary halt mode with an E5 halt code detected by the
EyeSight Stereo Camera Assembly.
STEP 1: Does any of the Subaru Select Monitor data meet the criteria outlined below?
YES: Proceed to the next Step.
NO: Perform the HALT Code E5 diagnosis as per the applicable Service Manual. Refer to STIS:
DIAGNOSTICS > EyeSight (DIAGNOSTICS) > EyeSight HALT Code > E5
SSM Data Monitor Item
Criteria (Range)
Criteria (Specific Value)
EyeSight Temporary 22 Count
More than 1 (one)
1, 2, 3 …
EyeSight Temporary 23 Count
More than 1 (one)
1, 2, 3 …
Within the range of 3C to 56
Any of the following values:
3C, 3D, 3E, 3F, 40, 41, 42, 43, 44,
45, 46, 47, 48, 49, 4A, 4B, 4C, 4D,
4E, 4F, 50, 51, 52, 53, 54, 55, 56
Within the range of FFC4 to FFAA
Any of the following values:
FFC4, FFC3, FFC2, FFC1, FFC0, FFBF, FFBE,
FFBD, FFBC, FFBB, FFBA, FFB9, FFB8, FFB7,
FFB6, FFB5, FFB4, FFB3, FFB2, FFB1, FFB0,
FFAF, FFAE, FFAD, FFAC, FFAB, FFAA
Within the range of 3C to 56
Any of the following values:
3C, 3D, 3E, 3F, 40, 41, 42, 43, 44, 45,
46, 47, 48, 49, 4A, 4B, 4C, 4D, 4E,
4F, 50, 51, 52, 53, 54, 55, 56
Within the range of FFC4 to FFAA
Any of the following values:
FFC4, FFC3, FFC2, FFC1, FFC0, FFBF,
FFBE, FFBD, FFBC, FFBB, FFBA, FFB9,
FFB8, FFB7, FFB6, FFB5, FFB4, FFB3,
FFB2, FFB1, FFB0, FFAF, FFAE, FFAD,
FFAC, FFAB, FFAA
Camera Status Check 3
Camera Status Check 4
STEP 2: Review the prerequisites/battery charging information provided in the APPENDIX A
section of this document. Connect the charger to the vehicle and set to Power Supply mode.
STEP 3: Using Subaru Select Monitor (SSM), confirm the battery voltage is 13.5 Volts and
the Camera Temperature is less than 176°F (80°C). These prerequisites MUST be met prior to
continuing.
Continued...
Bulletin Number: 07-225-24; Date: 03/13/24
Page 4 of 11
STEP 4: Using the Subaru Select Monitor 5-R (SSM5-R), confirm the following EyeSight Stereo
Camera Assembly information:
•
The reprogramming column reads “Available.”
NOTE: Additional information regarding SSM5-R can be found in TSB 14-28-21R.
STEP 5: Are new reprogramming files available?
YES: Proceed to the next Step.
NO: Reprogramming is not required. Diagnosis must be performed as per the applicable Service
manual.
STEP 6: Reprogram the EyeSight Stereo Camera Assembly following the normal SSM5-R procedure
and confirm the CID/ROMID/SWID has changed to the following:
•
Legacy Outback ONLY: The NEW CID/ROMID is 1A210800430E21080138.
•
Ascent ONLY: The NEW CID/ROMID is 0521081E4C0E21080138.
Was the reprogramming procedure successful?
YES: The procedure is completed. There is no need to recalibrate the EyeSight camera after
reprogramming.
NO: Review the Error Code information in APPENDIX B. Perform up to two more attempts. If
the reprogramming procedure continues to be unsuccessful, replace the EyeSight Camera Stereo
Assembly as per the applicable Service Manual.
Continued...
Bulletin Number: 07-225-24; Date: 03/13/24
Page 5 of 11
SYMPTOM #3:
DTC B28A6 (Internal Stereo Camera Communication 1) is detected by the EyeSight Stereo
Camber Assembly.
STEP 1: Is DTC B28A6 detected?
YES: Proceed to Step 2.
NO: Continue diagnosis as per the applicable Service Manual.
STEP 2: Check the Fault Freeze Frame Data (FFD).
Is the Failure Detail Code (FDC) C213 (Unauthorized address access within image recognition
software)?
YES: Proceed to the next Step.
NO: Continue diagnosis as per the applicable Service Manual.
STEP 3: Review the prerequisites/battery charging information provided in the APPENDIX A
section of this document. Connect the charger to the vehicle and set to Power Supply mode.
STEP 4: Using Subaru Select Monitor (SSM), confirm the battery voltage is 13.5 Volts and
the Camera Temperature is less than 176°F (80°C). These prerequisites MUST be met prior to
continuing.
STEP 5: Using the Subaru Select Monitor 5-R (SSM5-R), confirm the following EyeSight Stereo
Camera Assembly information:
The reprogramming column reads “Available.”
Continued...
Bulletin Number: 07-225-24; Date: 03/13/24
Page 6 of 11
NOTE: Additional information regarding SSM5-R can be found in TSB 14-28-21R.
STEP 6: Are new reprogramming files available?
YES: Proceed to the next Step.
NO: Reprogramming is not required. Diagnosis must be performed as per the applicable Service
manual.
STEP 7: Reprogram the EyeSight Stereo Camera Assembly following the normal SSM5-R procedure
and confirm the CID/ROMID/SWID has changed to the following:
•
Legacy Outback ONLY: The NEW CID/ROMID is 1A210800430E21080138.
•
Ascent ONLY: The NEW CID/ROMID is 0521081E4C0E21080138.
Was the reprogramming procedure successful?
YES: The procedure is completed. There is no need to recalibrate the EyeSight camera after
reprogramming.
NO: Review the Error Code information in APPENDIX B. Perform up to two more attempts. If
the reprogramming procedure continues to be unsuccessful, replace the EyeSight Camera Stereo
Assembly as per the applicable Service Manual.
Continued...
Bulletin Number: 07-225-24; Date: 03/13/24
Page 7 of 11
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited, or covered by an active Subaru Added Security Gold
plan, this repair may be submitted using the following claim information:
Labor Description
Labor Operation #
Labor Time
EYESIGHT SYSTEM REPROGRAMMING
B067-728
0.8H
REPROGRAMMING SECOND ATTEMPT
C455-299
0.4H
EYESIGHT STEREO CAMERA R&R AND CALIBRATION/
ADJUST
C067-713
1.4H
Fail Code
ZQW-48
IMPORTANT: Always note the original Calibration Identification number (CID) the vehicle came in
with on the repair order before reprogramming and, make sure to list the NEW CID for any newlyinstalled programming (as confirmed from the actual control module AFTER installation). The
NEW CID MUST also be noted on the repair order as this information is required for entry in the
Miscellaneous Detail field during claim submission.
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Continued...
Bulletin Number: 07-225-24; Date: 03/13/24
Page 8 of 11
APPENDIX A
Subaru of America, Inc. (SOA) highly recommends connecting either the Subaru Midtronics
DCA8000 Dynamic Diagnostic Charging System or the Subaru Midtronics GR8-1100 Diagnostic
Battery Charger to the vehicle in the Power Supply Mode feature anytime a vehicle control module is
being reprogrammed. Once the Midtronics charger is connected to the vehicle, if the battery is fully
charged, it will take less than three (3) minutes to boot-up the charger, select the Power Supply Mode,
and have the battery voltage stabilized and ready for reprogramming.
PREREQUISTS:
1. Confirm there are no faults within the EyeSight® system. If there are any faults, they must
be diagnosed, repaired, and cleared prior to reprogramming. Fully exit SSM prior to starting
FlashWrite 2.
2. Apply the Electronic Parking Brake (EPB). Switch the ignition switch to the “ON” position
(engine off). Using the gear selector lever, set the vehicle in the Neutral (N) range. Wait at least 5
minutes after complete.
CRITICAL:
•
If the gear selector is in the Park (P) range, it is possible for the ignition switch to turn off
automatically while reprogramming after approximately 60 minutes. This will cause the
reprogramming procedure to fail.
•
DO NOT operate SSM during reprograming.
•
DO NOT have the engine running during reprogramming.
•
Confirm the PC being use for reprogramming is connected to a known good power source.
Turn off any screen saver settings. Make sure the PC is not in power saving mode and is set to
the normal power mode.
•
Confirm all electrical loads are switched off such as climate control, seat heater, audio system,
etc.
•
Connect a Midtronics DCA-800 or GR8-100 battery charger to the vehicle, utilize the Power
Supply Mode feature to supply a stable 13.5 volts.
NOTES:
•
For instructions on using the Power Supply Mode, reference the applicable User Manual for
the Midtronics DCA-8000 Dynamic Diagnostic Charging System and the Midtronics GR81100 Diagnostic Battery Charger on STIS.
•
Confirm all electrical loads such as lights, audio, HVAC, seat heaters, and rear defroster are all
switched OFF before setting up the charger for Power Supply Mode.
Continued...
Bulletin Number: 07-225-24; Date: 03/13/24
Page 9 of 11
•
Select the correct battery type (Enhanced Flooded, Flooded, Gel, AGM, or AGM Spiral).
•
Input the CCA which matches the vehicle’s battery. NOTE: OE and replacement batteries
have different CCA ratings. Always confirm the battery’s CCA rating before proceeding.
•
If using a DCA-8000 Dynamic Diagnostic Charging System, set the power supply voltage to
13.5 Volts.
•
DO NOT connect the DST-i or DST-010 until the Power Supply mode function has completed
its battery test mode and the Charging Voltage has dropped to and shows a steady 13.5 Volts
on the display.
•
Once Power Supply Mode reaches a steady 13.5 Volts, connect the DST-i or DST-010 to the
OBD connector and proceed with initiating the normal FlashWrite reprogramming process.
•
Amperage will fluctuate based upon the vehicle’s demand for power. NOTE: If the voltage
rises beyond 14 Volts while programming is in process, the procedure will abort. This can
indicate a need to test or charge the vehicle battery before any further attempt at programming
is made.
•
ALWAYS set the power supply voltage to 13.5 Volts when using Power Supply Mode.
NEVER turn the ignition switch on when charging at voltages 15 Volts or higher.
•
Control module failures resulting from battery discharge during reprogramming are not a
matter for warranty. Should any DTCs reset after the reprogramming update is performed,
diagnose per the procedure outlined in the applicable Service Manual.
REMINDER: If the DCA-8000 or GR8-1100 indicates the vehicle’s battery must be charged, charge
the battery fully before proceeding to reprogram the vehicle while using the Power Supply Mode.
VERY IMPORTANT:
This information is applicable to the Subaru Midtronics DCA-8000 Dynamic Diagnostic Charging
System and the Subaru Midtronics GR8-1100 Diagnostic Battery Charger ONLY. It does not apply to
any other brand / type of “generic” battery charger whatsoever. ONLY the DCA-8000 and the GR81100 and their Power Supply Mode feature have been tested and approved by SOA.
Continued...
Bulletin Number: 07-225-24; Date: 03/13/24
Page 10 of 11
APPENDIX B
If an error code is displayed during reprogramming, follow the corrective action for each error
code below.
Error code
Type of Error
Corrective Action
4510
The applicable unit
is not in a state for
reprogramming
execution.
Check if the camera temperature is less than 60 ° C and the battery
voltage is more than 12V and less than 13.5V.
After IG OFF, put the system under conditions described above and
execute the reprogramming again.
4511
4512
The data transfer cannot
start.
4513
An error occurred during
the data transfer.
4514
An error occurred when
data transmission was
completed.
4515
4516
An error occurred during
the check after data
transfer.
4525
A communication error
has occurred between
the PC and the vehicle.
Turn OFF the ignition switch and wait for 10 seconds.
Repeat the reprogramming procedure.
DO NOT close the reprogramming software at this time.
IMPORTANT: If the reprogramming procedure continues to be unsuccessful after a total of 3
attempts, replace the EyeSight Camera Stereo Assembly and perform the reprogramming procedure.
Bulletin Number: 07-225-24; Date: 03/13/24
Page 11 of 11
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TSB/Document ID: 07-225-24
Replacement Service Bulletin Number:
MFR Communication Date: 2024-03-13
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
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