Technical product information
12 Volt - Battery condition checks
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley

Topic
Market
area

Brand
Transaction
2051562/12
No.
Level
EH
Status
Approval
Release
date
New customer code

Object of complaint
electrical power, electric system, data transfer -> battery management -> de-energise
electrical power, electric system, data transfer -> battery management -> record history data
vehicle service -> service, maintenance

Vehicle data
All Models - 12 Volt battery condition checks
Sales types
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Documents
name

INTERNAL

Complaint type
Position
functionality -> cannot be activated
functionality -> without function / defect
functionality

Customer statement / workshop findings
12 volt battery flat or unserviceable

Technical background
For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section

TPI revision history
TPI 2051562/12
•

Notices added at the beginning of the Measure section relating to non-approved accessories and 12 volt socket accessories

•

Product Support must second level all battery replacement requests to the Electrical Senior Engineer and await feedback before giving
permission to replace the battery

•

The retailer operative must confirm the Stock vehicles - Maintenance checklist has been followed (where applicable)

•

New Flying Spur Hybrid battery test information (12 volt) can be obtained by viewing the applicable ETKA page (Figure 1)

Note: For the present time the battery must be tested from the battery top posts which requires trim removal
However
Going forward the battery can be tested from the under bonnet jump posts this will be communicated through via the normal channels

Figure 1

Production change
Not applicable

Measure
NOTICE
For Example: Ghost immobilisers
Or
12 volt socket accessories
Hint: Should non-approved accessories be fitted the operative must feedback via a new or existing DISS query
NOTICE

INTERNAL

Hint: Should the vehicle not be exactly the same the operative must feedback via a new or existing DISS query
NOTICE
Hint: Should leads / cables or chargers be fitted the operative must feedback via a new or existing DISS query
NOTICE

Hint: Should the customer not connect a Bentley approved battery conditioner the operative must feedback via a new or
existing DISS query

12 Volt - Battery test instruction
1) Check the 12 volt battery for external damage - In the event the battery has external damage - Raise a Technical DISS query (ensure clear
photographs of the damage / issue are attached)
NOTE TO PRODUCT SUPPORT: The DISS query MUST be second levelled to the Electrical Senior Engineer, await feedback before
conducting any further checks
Or
Should no external damage be evident please continue with the remaining steps to completion
2) Carry out the battery Warranty test process as per ElsaPro Rep.Gr 27 - Battery → Battery - To test (VAS 6161). If a battery defect or bad
cell is detected a specific warranty code will be displayed on the print out. The results must be attached to the open DISS query, failure to
provide the battery test results will invalidate the warranty claim
•

If the message ‘Perform charge acceptance test’ is displayed then refer to Rep.Gr 27 - Battery → Assessing battery test results → Orig. VWBatt. Test (Warranty).

Should VAS 622 011 (or equivalent) not charge the battery, firstly attempt to charge the battery using a trickle charger before replacing the
battery
If the ‘Perform charge acceptance test’ fails and no quiescent drain or alternator failure is present, the battery replacement will not be covered
under Warranty as the failure is caused by a maintenance error. Please advise the customer how to maintain a healthy battery
Consider the advised onward checks to help diagnose the potential battery failure issue

New Continental GT / C - Bentayga and New Flying Spur
Note: For New Flying Spur Hybrid vehicles - Please refer to the Technical background section and Figure 1 before conducting the following
•

Referring to Elsa Pro Rep.Gr 27 - Carry out the Battery quiescent drain - Manual check

•

Referring to Elsa Pro Rep.Gr 27 - Carry out the Battery quiescent drain - History data check

VERY IMPORTANT: Referring to the video located on the Bentley Hub referencing TPI 2051562/- The operative must follow
the instructions within the video, the operative must save an online diagnostic log ensuring all of the required information is
supplied
Note: Failure to provide all of the required information including battery test results will invalidate the warranty claim
•

Confirm the Alternator charge ratings are to specification - Refer to ElsaPro Rep.Gr 27

•

Attach a clear photo of the battery label (Figure 2) the photo must clearly show all information which is on the label

INTERNAL

Figure 2
•

The operative MUST confirm the Stock vehicles - Maintenance checklist - has been followed in particular the requirement to maintain
the battery depending on the overall time the vehicle has been in storage

In the event a battery is required to be replaced under warranty the operative MUST raise a technical DISS query and
request permission to replace the battery. Please ensure all required information is attached, failure to provide all of the
required information including battery test results will invalidate the warranty claim
NOTE TO PRODUCT SUPPORT: The DISS query MUST be second levelled to the Electrical Senior Engineer to gain
permission to replace the battery

All other remaining models
• Referring to Rep.Gr 27 - Carry out the Battery quiescent drain - Manual check
•

Confirm the Alternator charge ratings are to specification - Refer to Elsa pro Rep.Gr 27

•

Attach a clear photo of the battery label (Figure 2) the photo must clearly show all information which is on the label

In the event a battery is required to be replaced under warranty the operative MUST raise a technical DISS query to request
permission to replace the battery. Please ensure all required information is attached, failure to provide all of the required
information including battery test results will invalidate the warranty claim
NOTE TO PRODUCT SUPPORT: The DISS query MUST be second levelled to the Electrical Senior Engineer to gain
permission to replace the battery

Warranty accounting instructions
Should the battery have failed due to a system fault / high quiescent drain, the battery can be claimed as an additional consequential part to a
warranty claim, the system fault must also be detailed as well as confirmation of the actual system fault repair

INTERNAL

Only Battery test results as follows will be considered for a warranty authorisation
•
•

BATTERY DEFECT
BAD CELL

Note: Failure to provide the battery test results and battery history data will invalidate the warranty claim

INTERNAL