Stacy L. Balzer
Operating Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

July 14, 2023
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Optional Product Improvement Program 22G07 - Supplement #1
Certain 2020-2022 Model Year Police Interceptor Utility Vehicles Equipped with a
Low Band Frequency Noise Suppression Kit - Electromagnetic Compatibility
Upgrade

REF:

Optional Product Improvement Program 22G07
Dated: June 15, 2023

New! REASON FOR THIS SUPPLEMENT
Service Action: Confirm customer operates a low-band very high frequency (VHF) 2-way radio
between 39-48 Megahertz (MHz) in these vehicles.
Provision for Locally Obtained Supply: Miscellaneous allowance amount update.
Labor Allowances: Confirm customer operates a VHF radio between 39-48 MHz before servicing.
Parts Requirements / Ordering Information:
• Confirm customer operates a VHF radio between 39-48 MHz before part ordering.
• Ferrite order quantities and the MISC material claim allowance have been updated.
Replaced FSA Parts Inspection And Sign Off: added new standard for Immediate Scrap with link.
Technical Information: Ferrite table quantities and one ferrite type was updated from medium to
large in one location.
PROGRAM TERMS
This program will be in effect through June 15, 2024. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

Police
Interceptor
Utility

2020 - 2022

Chicago
Assembly

November 03, 2019 through December 17, 2021

2021-2022

Chicago SHO
Center

September 14, 2020 through November 10, 2021

US population of affected vehicles: 1,292.
NOTE: Only vehicles operating low-band very high frequency (VHF) (39-48 MHz) 2-way radios and
that are equipped with low band frequency noise suppression kits will apply.
Affected vehicles are identified in OASIS.
NOTE: Some vehicles may be in the process of being repaired. Monitor OASIS before opening an RO
and/or beginning a repair. Parts purchased for an FSA can be returned for credit, if required. See the
EXCESS STOCK RETURN details in Attachment II for more information.

 Copyright 2023 Ford Motor Company

REASON FOR THIS PROGRAM
In some of the affected vehicles, the installed Low-Band Frequency Noise Suppression Kit may not
meet the Electromagnetic Compatibility (EMC) requirements for certain frequency bands. Specifically,
police agencies that operate low-band VHF (39-48 MHz) 2-way radios. If the EMC requirements are
not met, customers may experience a degradation in audio quality when operating low-band VHF twoway radios under weak signal conditions in remote locations.
New! SERVICE ACTION
Before starting this repair, confirm customer utilizes a low-band VHF 2-way radio between 39-48 MHz
in these vehicles.
Only for vehicles operating low-band VHF (39-48 MHz) 2-way radios and equipped with low band
frequency noise suppression kits, dealers are to perform the following actions:
• Inspect both left-hand (LH) and right-hand (RH) rear ground straps and secure to the body if
necessary.
• Inspect and secure as needed or install hood ground straps.
• Replace both headlamp assemblies with the specific electromagnetic compatibility (EMC)
design and install new ground bolts.
• Install eight (8) ferrites to the vehicle per Attachment III – Technical Information.
This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of July 3, 2023. Dealers should repair any affected
vehicles that arrive at their dealerships, whether or not the customer has received a letter.
New! ATTACHMENTS
• Administrative Information - Attachment
• Labor Allowances and Parts Ordering Information - Attachment
• Technical Information - Attachment
• Mobile Service Repair Assessment - Attachment
• Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Stacy L. Balzer

 Copyright 2023 Ford Motor Company

Administrative Information
Page 1 of 2
Optional Product Improvement Program 22G07
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level.
•
- Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on June 15, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected title-branded and salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.

 Copyright 2023 Ford Motor Company

Administrative Information
Page 2 of 2
Optional Product Improvement Program 22G07
New! CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 22G07
 Customer Concern Code (CCC): L29 - Other lighting troubles
 Condition Code (CC): 42 - Does Not Operate Properly
 Causal Part Number: 13008, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above. Includes extra time to remove police specific equipment to perform this FSA
repair.
IMPORTANT: Click the Related Damage Indicator radio button.
• NOTE: Maintain supporting documentation for sublet repairs and all Miscellaneous Expenses
according to procedure as identified in the Warranty and Policy Manual.
• Provision for Locally Obtained Supply: Hex Ferrites (includes shipping), Coroplast® temp
resistant cloth tape:
o Program Code: 22G07
o MISC. Expense: OTHER
o Amount: Up to $154.00
• NOTE: Coroplast® temp resistant cloth tape expected to support multiple repairs.

 Copyright 2023 Ford Motor Company

Parts and Labor
Page 1 of 3
Optional Product Improvement Program 22G07
New! LABOR ALLOWANCES
NOTE: Before servicing – confirm customer operates a low-band VHF 2-way radio between 39-48
MHz in these vehicles. See Reason For This Program section above for more information.
Description

Labor Operation

Labor Time

22G07B

2.5 Hours

Electromagnetic Compatibility Upgrade as described in
Attachment III – Technical Information

NOTE: Refer to Related Damage/Additional labor and/or parts section for extra time needed for police
specific equipment removal.
New! PARTS REQUIREMENTS / ORDERING INFORMATION
NOTE: Before ordering parts – confirm customer operates a low-band VHF 2-way radio between
39-48 MHz in these vehicles. See Reason For This Program section above for more information.
NOTE: For vehicles with Low Band Frequency Noise Suppression Kits only
Special Program Part Ordering:
To place an order for any of the parts listed below submit a VIN-specific Part Order contact via the
SSSC Web Contact Site.
Order
Quantity

Claim
Quantity

Headlamp RH assembly upgrade
(Includes LED module)

1

1

MB5Z-13008-BH

Headlamp LH assembly upgrade
(Includes LED module)

1

1

W712356-S450

Headlamp Ground Bolt (4 per pkg, 2 req’d)

1

2

L1MZ-19A095-JA

Hood Ground Strap

Up to 2

Up to 2

W505425-S437

Ground Strap Fender Bolt (4 per pkg)

1

Up to 2

Part Number

Description

MB5Z-13008-BJ

W709923-S437
Ground Strap Hood Nut (4 per pkg)
1
Up to 2
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
New! LOCALLY OBTAINED MATERIALS:
NOTE: Ferrites (also called Round Cable Snap-Its) must be ordered from an outside distributor.
Reference fair-rite.com: Search for part number needed… / Check Stock (use link) / select distributor.
Non-Ford Part
Numbers

Description

0444177081

Large Hex Ferrite - Round Cable Snap-Its

4

0444176451

Medium Hex Ferrite - Round Cable Snap-Its

3

0444164181

Small Hex Ferrite - Round Cable Snap-Its

1

NAI837X

Coroplast® - anti-abrasion cloth tape (Rotunda)

 Copyright 2023 Ford Motor Company

Order
Quantity

As Needed

Claim
Quantity
As Needed
Claim as
MISC OTHER
up to $154

Parts and Labor
Page 2 of 3
Optional Product Improvement Program 22G07
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
New! REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer’s fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•

All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.

•

Inspect the replaced parts to verify the FSA repair was completed.

•

If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.

•

After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).

•

After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Refer to
FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.

•

This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.

 Copyright 2023 Ford Motor Company

Parts and Labor
Page 3 of 3
Optional Product Improvement Program 22G07
REPLACED FSA PARTS INSPECTION AND SIGN OFF (continued)
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.

 Copyright 2023 Ford Motor Company

Ford Motor Company
Ford Customer Service Division
PO Box 1904
Dearborn, Michigan 48121

March 2024
Optional Product Improvement Program 22G07
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also, to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Optional Product Improvement Program for your vehicle with the VIN shown
above.
Why are you
receiving this notice?

If your vehicle operates low-band very high frequency (VHF) (39-48 MHz) 2way radios, the Low-Band Frequency Noise Suppression Kit installed on
your vehicle may not meet the Electromagnetic Compatibility (EMC)
requirements that you expect.

What is the effect?

If your vehicle uses a 39-48 MHz 2-way radio, under certain weak signal
conditions, degradation of radio reception may be experienced.

What will Ford and
your dealer do?

In the interest of customer satisfaction, if your vehicle uses a 39-48 MHz 2way radio, Ford Motor Company has authorized your dealer to install an
electromagnetic compatibility upgrade free of charge (parts and labor) under
the terms of this program.
This Customer Satisfaction Program will be in effect until June 15, 2024
regardless of mileage. Coverage is automatically transferred to subsequent
owners.

How long will it take?

The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.

What should you do?

Please call your dealer without delay to schedule a service appointment for
Optional Product Improvement Program 22G07. Provide the dealer with the
VIN of your vehicle. The VIN is printed near your name at the beginning of
this letter.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.

© Copyright 2024 Ford Motor Company

What should you do?
(continued)

Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.

What if you no longer
own this vehicle?

If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: ford.com/support.
For the hearing-impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).

Thank you for your attention to this important matter.
Ford Customer Service Division

© Copyright 2024 Ford Motor Company