Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date

Coolant fan operation check - Coolant high warning within the Drivers Information Panel (DIP) - W12 only
United States E05 Bentley USA and rest America (6E05)
Bentley
2073360/1
EH
Approval

New customer code
Object of complaint
Complaint type
Position
engine -> cooling system
functionality
engine -> cooling, lubrication -> radiator fan control functionality -> defective function sequence

Vehicle data
New Continental GT/GTC and New Flying Spur - W12 only
Sales types
Type
3S31EB
3S41EB
ZG21BB
ZG26BB

MY
2024
2024
2024
2024

Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*

Documents
name

INTERNAL

Customer statement / workshop findings
Cooling fan is not spinning / operating
Coolant temperature high, warning within the Drivers Information Panel (DIP)
DANGER

Technical background
In the event the issue is evident the operative should conduct the instructions within the Measure section of this TPI
DANGER

Production change
-

Measure
DANGER

NOTICE

NOTICE

NOTICE
CAUTION
1) Connect a suitable 12 volt battery charger to the vehicle - Refer to Rep.Gr 27
2) Connect a suitable diagnostic machine to the vehicle
•

Carry out a Guided Fault Finding check (GFF)

3) Referring to Figure 1 - Select A/C MAX as shown

INTERNAL

Figure 1
4) Select the Measured values shown in Figure 2 - IDE00025 - IDE04083 and IDE00380
•

Allow the engine to idle until the coolant temperature (IDE00025) is between 90 and 93 Degrees Celsius (Point A)

Figure 2
•

Referring to (Point B) the operative should monitor (IDE00380) Coolant fan 1, activation
NOTICE

DANGER

5) Referring to Figure 3 (Rear of radiator cowl) - Visually check the cooling fan is spinning / operating
NOTICE

INTERNAL

NOTICE

6) Switch off the engine immediately and allow the engine to cool down
Raise a technical DISS query ensuring the following is attached:
•

Clear description of the issue

•

Clear and continuous video containing the following:

•

Coolant fan not spinning

•

ODIS Measured values

•

Diagnostic log (saved online) which includes all of the requested Measured values (Figure 2)
NOTICE

The DISS query MUST be second levelled to the Powertrain Senior Engineer, please wait for a response from the Powertrain Senior Engineer
before responding to the retailer operative

Warranty accounting instructions
Warranty type
110 or 910
Damage service number 19 01
Damage code
00 55
Labour
Time to monitor the coolant temperature / fan operation
Labour Operation Code 01 50 00 00
Time
As per the ODIS log (Must not exceed 30 TU)

Time to conduct the instructions provided by Product support via the open DISS query (Cooling fan not spinning / operating)
NOTICE

INTERNAL

Labour Operation Code 01 51 00 00
Time
As per the ODIS log (Must not exceed 50 TU)

Customer information
Note: In normal driving conditions for example, driving at 60 mph with the coolant at 90 Degrees Celsius the air flow will be sufficient to keep the
coolant at the required temperature
However
Should the coolant temperature exceed 125 Degrees Celsius, the engine control unit will activate the cooling fan

INTERNAL