GROUP

NUMBER

CAMPAIGN

Technical Service Bulletin
SUBJECT:

DATE

24-01-002H-1
MODEL(S)

MARCH 2024

IONIQ 5 (NE1)

BLUELINK ACTIVATION AND REMOTE SERVICES NOT WORKING
(SERVICE CAMPAIGN TBG)

This TSB supersedes TSB 24-01-002H to update the causal part number and add a note to
provide direction for dealer stock vehicles.

 IMPORTANT
Dealers must perform this service campaign on all affected vehicles prior to customer retail delivery
and whenever an affected vehicle is in the shop for any maintenance or repair.
Access the “Vehicle Information” screen via WebDCS to identify open campaigns.
NOTE: Dealers are NOT required to perform this service campaign for Dealer Stock vehicles
since they are NOT currently equipped with an active Hyundai Bluelink subscription.
• If customer wishes to enroll in a Hyundai Bluelink subscription upon sale of a dealer stock
vehicle, it is highly recommended that dealer perform this campaign immediately for the
customer to prevent any customer difficulty in activating Hyundai Bluelink and a potential
vehicle comeback to the dealership.
• The campaign will remain open should the dealer not complete it after the sale of the vehicle to
the customer.
Description: Certain IONIQ 5 (NE1) vehicles may experience difficulties with BlueLink activation and/or
remote services. This bulletin provides instructions to perform a dealer mode factory reset, followed by
a head unit reset for vehicles experiencing the concerns.
Applicable Vehicles (Certain): 2024MY IONIQ 5 (NE1) produced from 08/09/2023 – 10/27/2023
equipped with an active Bluelink subscription.
AVN Information:
Model

System

Part Number

Remarks

IONIQ 5 (NE1)

AVN5W

96560*

NEEV23.USA.S5W_M.V010.001.230502

*NOTE: See Parts Catalog for full AVN part number.

NOTICE
This service campaign can only be performed at IONIQ-certified dealers.

Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair

SUBJECT:

BLUELINK ACTIVATION & REMOTE SERVICES NOT WORKING (SERVICE CAMPAIGN TBG)

Warranty Information:
Model

Op. Code

Operation

Op.
Time

Casual Part

Nature
Code

Cause
Code

IONIQ 5
Dealer Mode
TBGSVCR1
0.3 M/H NTF00-00000
M73
ZZ3
(NE1)
Factory Reset
NOTE 1: Submit claim on Claim Entry Screen as “Campaign” type.
NOTE 2: If a part is found in need of replacement while performing this campaign and the affected
part is still under warranty, submit a separate claim using the same repair order. If the affected part is
out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the
work.
NOTE 3: This TSB includes Repair validation photos. Op times include VIN, Mileage and Repair
validation photos as outlined in the Digital Documentation Policy.
Service Procedure:

STUI
This TSB includes Repair validation photos. Refer to the latest Digital Documentation Policy for
requirements.

i

Information

Make sure the battery is charged and the ignition is turned ON to avoid a battery drain during the
reset.
Do NOT turn OFF the ignition while resetting to prevent any issues.
Before inspecting the vehicle, confirm that the AVN system is genuine Hyundai parts.
Dealer Mode Factory Reset and Head Unit Reset
1.

Press the MEDIA button (A), and make sure
the Radio is turned on with FM mode.

TSB #: 24-01-002H-1

A

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SUBJECT: BLUELINK ACTIVATION & REMOTE SERVICES NOT WORKING (SERVICE CAMPAIGN TBG)

2.

Access the software Info / Update screen:
1. Press the “home” icon on the upper left
(B).

B

2. Select Setup on the bottom right (C).

C

3. Select General on the bottom right (D).

D

3.

Utilizing the Volume knob, set the Volume
level to 7 and press inside the area indicated
by the yellow box (E).

E

NOTE: This action must be done quickly.

4.

Utilizing the Volume knob, lower the Volume
level to 3 and press inside the area indicated
by the yellow box (E).
NOTE: This action must be done quickly.

5.

Utilizing the Volume knob, lower the Volume
level to 1 and press inside the area indicated
by the yellow box (E).
NOTE: This action must be done quickly.

TSB #: 24-01-002H-1

E

E

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6.

BLUELINK ACTIVATION & REMOTE SERVICES NOT WORKING (SERVICE CAMPAIGN TBG)

You will then be prompted to enter a 4-Digit
password: enter 2400 (F) and select OK (G).
F

Press OK (H) at the “Only authorized
personnel are allowed to use dealer mode…”
prompt.

G

H

7.

Once you are in the Dealer Mode menu, swipe
up to the bottom of the menu.

8.

Select Reset (I) on the menu.

I
9.

Confirm the reset by pressing OK (J).

J

TSB #: 24-01-002H-1

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SUBJECT: BLUELINK ACTIVATION & REMOTE SERVICES NOT WORKING (SERVICE CAMPAIGN TBG)

10.

The system should reset and transition to a
black screen, followed by the Hyundai logo
screen before rebooting back to the user
profile screen.

11.

Select Confirm (K).

K
12.

From the Home screen, perform an additional
head unit reset:
Use a pin and press in the pin hole (L) located
to the right of the HVAC controls.

L

13.

The system should again reset and transition
to a black screen, followed by the Hyundai
logo screen before rebooting back to the home
screen.

TSB #: 24-01-002H-1

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SUBJECT:

BLUELINK ACTIVATION & REMOTE SERVICES NOT WORKING (SERVICE CAMPAIGN TBG)

14.

Swipe to the right on the home page to the
third screen. Select Bluelink (M).

15.

Select Modem Status (N).
NOTE: If Modem Status is not available due
to different SW version, please procceed to
step 17.

16.

M

N

Under Modem Status, confirm that the
Activation State = Enrolled (4) (O), and also
that the signal strength indicator at the top right
portion is showing active bars.

STUI

O

Capture a photo of the Activation State
status showing “Enrolled (4)” using
your particular tablet’s screenshot
save method and upload to STUI.

TSB #: 24-01-002H-1

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SUBJECT:

SUBJECT: BLUELINK ACTIVATION & REMOTE SERVICES NOT WORKING (SERVICE CAMPAIGN TBG)

17.

If Modem Status Is not available, please enter
Dealer Mode again.

A

Press the MEDIA button (A), and make sure
the Radio is turned on with FM mode.

18.

Access the software Info / Update screen:
1. Press the “home” icon on the upper left
(B).

B

2. Select Setup on the bottom right (C) .

C

3. Select General on the bottom right (D).

D

19.

Utilizing the Volume knob, set the Volume
level to 7 and press inside the area indicated
by the yellow box (E).
Utilizing the Volume knob, lower the Volume
level to 3 and press inside the area indicated
by the yellow box (E).

E

Utilizing the Volume knob, lower the Volume
level to 1 and press inside the area indicated
by the yellow box (E).
NOTE: This action must be done quickly.

TSB #: 24-01-002H-1

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SUBJECT:

20.

BLUELINK ACTIVATION & REMOTE SERVICES NOT WORKING (SERVICE CAMPAIGN TBG)

You will then be prompted to enter a 4-Digit
password: enter 2400 (F) and select OK (G).
Press OK (H) at the “Only authorized
personnel are allowed to use dealer mode…”
prompt.

F

G

H

21.

Once you are in the Dealer Mode menu, swipe
up to the bottom of the menu.
Select Connected Car Service on the menu.

22.

Confirm that the Activation State = Enrolled
(4), and also that the signal strength indicator
at the top right portion is showing active bars.

STUI
Capture a photo of the Activation State
status showing “Enrolled (4)” using
your particular tablet’s screenshot
save method and upload to STUI.
23.

TSB is Completed.

TSB #: 24-01-002H-1

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