NHTSA ID Number: 10252340
Manufacturer Communication Number: SS3142-FTL
TSB/Document Date: 2024-04-02
Summary
Service Solution for J1939 CAN issues for vehicles equipped with Bendix
Side Radar with expanded field of view
DTNA Solutions Service Solutions Freightliner![]()
SS 3142-FTL J1939 CAN issues for vehicles equipped...
SS 3142-FTL J1939 CAN issues for vehicles equipped
w/ Bendix
Side Radar w/ expanded field of view
Applicable Vehicles
This solution targets New Cascadia vehicles built from 9/9/2019 with Cummins engine, automated
or Allison transmissions, Bendix side radar connected to the J1939 500K back bone and customer
access RP1226 connections (typically found in module 6TS or 786).
c
Symptoms
Symptoms related to communication errors may include various vehicle network communication
issues including the following.
Engine starting issues
Issues with ICUC display the transmission position
Possibility of the transmission being stuck in a particular gear.
Issue
Certain vehicles equipped with Bendix
Side Radar revision 2 may have a J1939 communication
issue.c The two attached documents willc help you determine if your vehicle is subject to this
communication issue along with providing a containment (if needed) that will temporarily scale
back side radar functionality, while maintainingc a downgraded level of function, for continued
driver assistance purposes.c Providing the containment, optimizes the J1939 communications. c
At all times, the driver is required to maintain safe vehicle control, observe roadway conditions and
postings, supervise the vehicle and assistance systems, and respond to surroundings.
Adding third party J1939 devices such as telematics to the J1939 500K backbone, can produce
communication errors, which result in J1939 faults, and the symptoms listed above. cc
c
Solution
This service solution is intended to provide guidance, when encountering J1939 500K
communication errors, associated with the applicable vehicles.ccc Two documents are attached to
this solution.c The document labeled “J1939 500K Problem Identification” should be used when
determining what type of J1939 issue is being encountered.cc The second document labeled
"Procedure for Unplugging the Bendix
Side Radar as Containment"cis intended to provide a possible
containment, if determined that error frames are associated with the J1939 backbone.c In some
cases, customer may add more options than what the J1939 backbone can properly support.c A
long-term process is in place to provide a Service Bulletin containing J1939 overlay harness that
resolves the communication issue and provides the larger side monitoring range for the Bendix![]()
side radar, while supporting third-party telematics. ccThis Solution will be updated with the Service
Bulletin once the bulletin is released.
Labels :
Electrical
New Cascadia
Add tags
Attachments
1 Kudo
Comment
J1939500KProblemIdentification
GeneralInformation:
ThisdocumentwascreatedtohelpidentifyissuesrelatedtotheJ1939500KforNewCascadia
vehicleswithCumminsengine,EatonautomatedorAllisontransmission,withBendixside
radar.TheaddingofthirdpartyJ1939devicessuchastelematicscanproduceerrorframes,
whichresultinJ1939faults.
Symptoms:
Anyorallofthefollowingsymptomsmaybepresent.
x EnginewillnotStart.
x TheICUCdisplaywillcyclecurrentgearfromFtoN.
x Transmissiondoesnotshiftandisstuckincurrentgear.
ProcedureforidentifyingJ1939backbonesignalproblems:
1. WhatisthePowertrain?
a. CumminsDiesel(gotostep2)
b. CumminsNaturalGas(unlikelyrelatedtoSS3142ͲFTL)
2. Whattransmissiondoesthisvehiclehave:
a. EatonAMT[Endurant,Ultrashift](Gotostep3)
b. Allison(Gotostep3)
c. Manual(unlikelyrelatedtoSS3142ͲFTL)
3. DoesthisunithaveBendixSideRadar?
a. Yes(Gotostep4)
b. No(unlikelyrelatedtoSS3142ͲFTL)
4. DoesthisunithaveanythirdͲpartytelematicsconnectedtotheJ1939?
a. Yes(Gotostep5)
b.
No(unlikelyrelatedtoSS3142ͲFTL)
5. MeasuretheresistanceonpinsCandDofthediagnosticconnector.(KeyOff)
a. 120ohms+Ͳ5ohms(missingaresistor)
i. Installmissingresistor.
ii. Ifsymptomspersistgotostep6
b. 60ohms+Ͳ5ohms(gotostep6)
c. 40ohms+Ͳ5ohms(extraresistor)
i. Removeextraresistorandgotostep6.
d. 30ohms+Ͳ5ohms(2extraresistors)
i. Remove2extraresistorsandgotostep6.
e. 0ohms
i. Wiresareshortedtogetherfollowpropertroubleshooting.
f. OpenCircuit
i. RepairJ1939wiringormissingterminatingresistorsasneeded.
ii. Gotostep6
6. ConnectDiagnosticLinktotheunit.
7. TurntheKeyon
8. Arethefollowingfaultcodesactiveorbecomeactivewhilemonitoring?
SA
SPN FMI
Description
37
523615 31 Received network data in error - XBR
(CGW)
37
523515 31 CGW has detected an issue with the J1939 CAN, offline or performance.
(CGW)
3
639
9
J1939 Network #1, Primary Vehicle Network (previously SAE J1939 Data
(TCM)
Link) - Abnormal update rate
3
751
9
Transmission Primary Shift Selector - Abnormal update rate
(TCM)
a. Yes(gotostep9)
b. No(unlikelyrelatedtoSS3142ͲFTL)
9. Unplugthe2pinJ1939connectorfromtheBendixsideradar.Dothefaultcodesbecome
inactive?
a. Yes(InͲActive)(gotostep10)
b. No(Active)(gotostep13)
10. Reconnectthesideradar2pinJ1939Connector(Gotostep11)
11. UnpluganyThirdͲPartyDevicesonJ1939.(Gotostep12)
12. Arethefaultcodeslistedinstep8active?
a. No(InͲActive):StopHere.ContainmentprocedureprovidedinSS3142ͲFTLshouldbe
applied.InvestigateThirdͲPartyDeviceIntegrationmakingsurethattheconnectionto
thethirdͲpartytelematicsiscorrect.StubshaftconnectiontothethirdͲpartytelematics
shouldnotexceed1.67metersor5.48feetintotallength,includingbothDTNAaccess
wiringalongwiththethirdͲpartytelematics.
b. Yes(Active):StopHere.ContainmentprocedureprovidedinSS3142ͲFTLshouldbe
applied.
13. DisconnectanyJ1939thirdͲpartydevices,gotostep14
14. Dothefaultcodeslistedinstep8becomeinactive?
a. Yes(InͲActive):StopHere.ProblemisunlikelyrelatedtoSS3142ͲFTL.Investigatethird
partydeviceanddeviceintegration.
b. No(Active):StopHere.ProblemisunlikelyrelatedtoSS3142ͲFTL.ThereisanactualECU
devicefailing.Pleasefollowtheappropriatetroubleshootingfortheremainingfault
codes.
ProcedureforUnpluggingtheBendixSideRadarasContainment
GeneralInformation:
TheBendixSideradarrevision2usesJ1939tomonitorvehiclespeed.Thecontainmentwould
includeunpluggingonlythe2ͲpinJ1939connectiontothesideradar.UnpluggingoftheJ1939
allowstheBendixsideradartofunctionliketheearlierversion.Theonlyfunctiondifference
withtheJ1939unpluggedrelatestovehiclespeed.WiththeJ1939unplugged,vehiclespeed
above20MPH,willnotexpandthedetectionzonetoupto40feet,butrathermaintainthe
roughly12ͲfootdetectionzoneaspicturedintheFigure1below.
Figure1
ProcedureforunpluggingtheJ1939twopinconnectionatthesideradar:
1. Therewillbea6Ͳpinconnectionand2ͲpinconnectionattheBendixsideradar.Only
unplugthe2ͲpinJ1939connectorgoingtothesideradar.
2. Toeliminateanychanceofcontaminationfromenteringboththeplugandreceptacle
endsoftheJ1939connections,connectorswithsealplugswillneedtobeaddedtoeach
end.Usethefollowingpartstosealbothendsoftheconnector.
Parts:
TosealthechassisharnessendoftheJ1939connectoruseaquantityof1P/NDUFDT042P
connectorwithaquantityoftwocavityplugsP/N23Ͳ13218Ͳ204.
TosealtheBendixsideradarendoftheJ1939connector,useaquantityof1P/NDUFDT062S
connectorwithaquantityoftwocavityplugsP/N23Ͳ13218Ͳ204.
ObtainingRequiredNoticeStickerFordash:
Afterperformingthecontainment,anoticestickerneedstobeplacedinthedash.
ToobtainthestickerusethefollowinglinktonavigatetoDTNAPublications.
LINK:DTNAPublications(dtnadocumentservices.com)
SelectWarrantyontheleftsideofthepagetoaccesstheNoticesticker(Figure2).
Figure2
UndertheWarrantysection,selectthenoticestickerSS3142ͲFTLtoplaceorder
(Figure3).
Figure3
StickerPlacementforcontainment:
Thenoticemessageneedstobeattachedtothedash.SeeFigure4belowforthecorrect
mountinglocationofthestickerP/N24Ͳ02145Ͳ000.Priortoinstallingthesticker,cleansurface
withmildsoap&waterandcompletelydrythemountingarea.
Figure4
- 💯【Conta.ct us for Support Directly】If you met any...
- 🔥🔥🔥【2026 AUTEL FLAGSHIP MK900BT MK900-BT, NEW...
- 🚗【3000+ ACTIVE TESTS (50➡3000+), SAME AS MS...
- 🚗【40+ HOT SERVICES FOR 150 MAKES (28+➡40+)】Full...
- 🚗【OE ALL SYSTEM DIAGNOSE, AUTO SCAN 2.0: SCAN LICENSE...
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: SS3142-FTL
Replacement Service Bulletin Number:
MFR Communication Date: 2024-03-20
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: POWER TRAIN
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA
Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU coding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations - 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA
AutoAuth: Now supports FCA
SGW module for Chrysler
, for Jeep
, for Dodge
(2018+), for Fiat
(2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Programming): Allows for Ford
, for Lincoln
, and for Mazda
ECU programming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order - Cost-effective ECU Coding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW
, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford
, for Mazda
, and for Lincoln
. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase - OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
- 3 Years Software Update, Value for Money: With 3 years of software updates and 22+ languages(no IP restrictions), XTOOL D7S auto scanner code scanner ensures ongoing compatibility for the latest car models and improved diagnostic functions. This all system vehicle diagnostic scanner comes with a 30-day return policy and a 24-month repair for dependable performance. XTOOL are dedicated to your satisfaction, so enjoy seamless support and lifetime expert assistance. Should you encounter any issues or concerns, don’t hesitate to reach out XTOOL. D7S with newest update with 22 languages freely transfer without authorization, check details from setting-language or from XTOOL
- 🔥 Historical lowest pr-ice now on sa-le--hot se-lling.
- 【🎈6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10-in-1 OBD2 Functions | Beyond Basic Code Reading 】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【🛒Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
This product presentation was made with AAWP plugin.




