Technical product information
Rotating display/screen noise - Diagnosis for complaints relating to noise during operation and/or during a drive cycle
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley

Topic
Market
area

Brand
Transaction
2065895/5
No.
Level
EH
Status
Approval
Release
date
New customer code

Object of complaint
information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device
functions -> raise display
information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device
functions -> retract display

Vehicle data
New Continental GT
Sales types
Type MY

Brand Designation Engine code Gearbox code Final drive code

3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*

E
E
E
E
E
E
E

2018
2019
2020
2021
2022
2023
2024

*
*
*
*
*
*
*

*
*
*
*
*
*
*

*
*
*
*
*
*
*

New Continental GTC
Sales types
Type
3S4*
3S4*
3S4*
3S4*
3S4*
3S4*

MY
2019
2020
2021
2022
2023
2024

Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*

New Flying Spur
Sales types
Type
ZG2*
ZG2*
ZG2*
ZG2*
ZG2*

MY
2020
2021
2022
2023
2024

Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*

Documents
name
INTERNAL

Complaint type
functionality -> without function /
defect
functionality -> defective function
sequence

Position

cycle

Customer statement / workshop findings
Various rotating display screen noise during operation

Technical background
The scenarios below are listed as a guideline to enable the applicable noise issue to be diagnosed and repaired, in the event
the noise and/or symptom does not match any of the scenarios listed, the operative should raise a DISS query and await
feedback before conducting any further work
Otherwise
The operative MUST follow the applicable procedure within the Measure section of this TPI which relates to the customer
complaint as follows:
Scenario 1 - Squeak/creak/rattle from the dials during operation or graunching noise from the compass when the vehicle is being driven
Scenario 2 - Creak/rattle from rotating display whilst driving/uneven operation during rotation
Scenario 3 - Squeaking noise from the rotating display whilst in operation (display rotating)

TPI Revision history - 2065895/5
Scenario 3 added - Squeaking noise from the rotating display whilst in operation (rotating)

Production change
Not applicable

Measure
1) Using ODIS carry out Guided Fault Finding (GFF) to check for the presence of any DTC’s (Static or intermittent) within all control modules
•

Save the ODIS log (first log)

•

Attempt to clear all DTC’s

•

Exit GFF

•

Cycle the ignition (x3) times

•

Hint: The diagnostic log should be attached to a new or existing open DISS query

IMPORTANT: If the complaint is still evident and DTC(s) for the rotating display are present, complete the applicable test
plan before proceeding using ODIS
2) Recheck the functionality of the BRD unit
•

In the event the issue is now resolved after the reset and initialisation process has been conducted, No further action is required

However
In the event the issue is still evident please proceed with the remaining steps (Scenario 1 and 2) depending on the actual symptom/scenario
Scenario 1 - Squeak/creak/rattle from the dials during operation or graunching noise from the compass when the vehicle is being driven
When noise is evident from the dials, press on outer bezels (Figure 1) If the noise disappears when the bezels of the dials are pressed Referring to Gr.91 - Replace the applicable dial(s)
Or
In the event a graunching noise is evident from the compass when the vehicle is being driven - Referring to Gr.91 - Rotating display screen - to
remove and fit - Replace the compass
NOTICE

INTERNAL

Figure 1
Scenario 2 - Creak/rattle from rotating display whilst driving
TIP: This symptom can in some cases be evident due to excessive movement within the rotating display motor pivot assembly (Figure 2)
•

The operative should consider the motor pivot assembly

Figure 2
NOTE: To check the motor pivot assembly for excessive movement the rotating display should be removed - Refer to Rep.Gr 91

INTERNAL

•

Refer to the Bentley Hub and refer to the video referencing TPI 2065895/-

• Should the movement be as shown in the video, the rotating display unit should be replaced
Scenario 3 - Squeaking noise from the rotating display whilst in operation (rotating)
•

Refer to the videos located on the Bentley Hub (Video 1 - 2065895 and Video 2 - 2065895)

•

Remove the rotating display - Refer to Rep.Gr91

•

Apply a thin layer of multi-purpose grease (Figure 3) to the worm drive at the location shown in Figure 4

Figure 3

Figure 4

INTERNAL

•

Refit the rotating display

•

Check the issue is now resolved
NOTICE

Warranty accounting instructions
Diagnostic checks/adjustments to the rotating display (does not include removal of the rotating display)
Warranty type
110 or 910
Damage service number 91 32
Damage code
00 55
Labour
Labour operation code 91 32 01 51
Time
20 Time units
Removal and refitting of the rotating display
Labour operation code 91 32 19 01
Time
110 Time units
Compass replacement
Removal and refitting of the rotating display screen and compass replacement
Labour operation code 91 10 19 25
Time
100 Time units
NOTICE

Parts information
Refer to the ETKA parts catalogue

INTERNAL