1.

General conditions of use of Maserati Diagnosi and Maserati Diagnosi EVO / EVO 2 / EVO 3 software
license and Maserati Diagnosi EVO / EVO 2 / EVO 3 accessories:
1.1 MASERATI S.p.A. is the owner of the copyright and all rights relating to the software used and
included in the product.
1.2 MASERATI S.p.A. grants the purchaser the software user license limited to the country in which the
same software is sold.
1.3 The price of the product includes the amount paid for the license and the technical support as
well as update services up to the end of the calendar year in which the product is sold.
1.4 The license is not exclusive and is open-ended, subject to the provisions set out in the following
paragraph 1.6. The user accepts this license by entering the activation codes and so activating
the system. If the purchaser, after reading the circular letter MAS002765 containing this
Attachment, decides not to accept these conditions, he may renounce purchasing by returning
the unopened product package by and not later than 8 days from purchase: The renunciation will
result in the withdrawal from the agreement with Maserati S.p.A. for the sale of and assistance to its
products. With the system activation, the warranty period is started, and the purchaser
acknowledges and accepts the warranty and technical support conditions. If the purchaser
avails himself of the right mentioned in the above paragraph, i.e. he returns the unopened
product package, the warranty will be immediately forfeited.
1.5 The license is granted for the use of the Maserati Diagnosi system products only, intended for the
diagnostics and repair of motor vehicles according to the procedures described in the
accompanying instruction manuals and forming an integral part of the product as a whole. The
license may only be used within the purchasing company and may not be transferred to third
parties.
In case the tool is sold from one Dealer to another, an active license expires, and the buyer will
need to pay for his annual fee.
1.6 The license grants the right, where provided for by the system, to obtain the software updates,
technical upgrades, and technical support service as described in the following paragraph,
subject to payment of the update cost (please refer to the MASERATI price lists in force).
1.7 The purchaser undertakes not to modify, adapt, recompile, or copy the software, subject to the
provisions laid down in the current EC regulations regarding software copyright (Directive
91/250/CEE).
1.8 If the purchaser infringes the provisions set out in paragraph 1.2 and paragraph 1.7, the license
agreement will immediately be terminated, and the user may no longer use the product. Maserati
may request cancellation of the software. Maserati always reserves the right to request
compensation for damages.
1.9 In the event of operating failures or non-conformities, MASERATI shall not be liable for any
compensation for damage related to profit losses production stops, or anything else, as the
warranty is limited to repair or replacement of non-functioning software only.
1.10 The license agreement is governed by the Italian law.
1.11 Any dispute arising in connection with the license agreement shall be settled by the Court of
Modena.

© 2024 Maserati North
America. Aftersales
www.maseratiusa.com

MAS003792

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whole or in part is not permitted without
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TECHNICAL SERVICE OPERATIONS

Attachment A

Activation procedure
2.1 The first time the system is started, it will be configured in the language chosen by the user, and all
necessary operations for first activation will be performed. The MDEVO 3 and MDVCI 2 must be
connected as described in the” MDEVO Gen. Help Manual”, and the system must be connected
to the Internet, as described in the Maserati Academy Training Courses. The first time the Maserati
Diagnosi EVO 2 software is started, the application will open a window where the user must enter
the data required for activation. The request will be sent to the department where data conformity
will be checked, and the software activated.
2.2 The applicant will receive an email with the code to enter for activation and this circular letter with
attachments.
2.3 By entering the code and so activating the system, the user explicitly accepts all terms and
conditions provided for in this document.

3.

Technical support
3.1 Technical support request procedures
The supplier of the Maserati Diagnosi Helpdesk service is BOSCH.
The Maserati Helpdesk will provide support as follows:
Region
U.S.A.

Contact
 (+1) 888-812-5761
 maserati.support.us@bosch.com

AMERICAS

 (+1) 925-690-6155
 maserati.support.us@bosch.com

Working Time
08:00am - 6:00pm EST
Monday to Friday
U.S.A. w/d*
08:00am - 6:00pm EST
Monday to Friday
U.S.A. w/d*

Languages
English (US)
Spanish
English (US)
French (CA)
Spanish

(*) w/d = working days

The user may choose any of the above methods, as desired the help desk staff who answers the
call can support the user already during this first contact. The staff in charge of this service will
identify the type of fault found and will correct the system functionality according to the
procedures described in the following points 3.2 and 3.3.

The following information is required to receive quick and effective support:
•
•
•
•

Contact information: dealer code, e-mail, phone number, contact name.
Problem description (including picture or screenshots if available, affected VIN if relevant)
Affected Hardware: HW ID or S/N for MD or MDEVO, S/N for MDVCI, P/N or picture for MDVMM
parts.
Affected Software: application (SW Update, Maserati Diagnosi, PicoDiagnostics, PicoScope,
…), function, screenshots of the problem.

Full and extensive assistance is provided to:
•

Procedure for system registration

•

MASERATI DIAGNOSI and MASERATI DIAGNOSI EVO / EVO 2 / EVO 3 diagnostic software
installed on the MDEVO / MDEVO 2 / MDEVO 3 PC, for its first configuration, following
updates and for any functionality correction after identifying the problem/fault reported
by the user.

•

Picoscope Software

•

VCI Manager

•

Operating systems (Win10, Win8.1, and WinXP), in relation to their use, maintenance,
update, and any functionality correction after identifying the problem/fault reported by
the user. Use of the operating system means the use of those operating system features
which directly interact with the diagnostic system understood as vehicle
diagnostics/programming system.

•

Security package included in the MASERATI DIAGNOSI System.

•

System hardware

© 2024 Maserati North
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www.maseratiusa.com

MAS003792

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whole or in part is not permitted without
authorization from the publisher. Printed in USA

Page 9 of 14

TECHNICAL SERVICE OPERATIONS

2.

In the event of a software fault, the skilled staff will guide the user to solve the problem and
recover functionality. If third-party software that is not covered by warranty nor approved by
MASERATI S.p.A. is installed, system recovery cannot be ensured; MASERATI S.p.A. may not be held
responsible for any system usage that does not comply with the instructions given in the user's
manuals provided. The help desk staff will in any case try to recover the system, subject to the
user's authorization, by resetting it to the initial conditions (all data stored will be lost). We therefore
recommend that you save your personal data elsewhere.
Maserati S.p.A. reserves the right to request compensation from the user in the case of recovery
costs incurred due to improper use, as provided for by the warranty conditions set out in
Attachment B.

TECHNICAL SERVICE OPERATIONS

3.2 Software recovery procedures

3.3 Hardware recovery procedures (Hardware exchange aka “swap”)
In the event of a hardware fault, our skilled staff will activate the replacement procedure for the
defective component. Within 48 hours of the request to the help desk, the user will receive a
replacement part (Refurbished verified component in perfect working condition), which will
become his property. Upon delivery, the user shall agree with the express courier entrusted with
how to return the defective component by and not later than 5 days after receiving the
replacement part. If the component is not returned within the term provided, the replacement part
shall be invoiced as per the price list under validity.
The defective component will be examined, and the repair procedure performed free of charge if
the warranty conditions set out under Attachment B apply.
If the defect is found to be due to improper use or falls in the exclusions provided for in the
warranty conditions, the costs incurred for the repair shall be charged to the user.
Customs and transport costs pertaining to the assistance service are included in the yearly fee.
Due to the complex international relations among the different countries, where necessary, the
user will have to temporarily bear the customs costs for importing the replacement part. For
returning the defective component, the user shall follow a procedure that will be advised by the
help desk in the return request.
The costs incurred shall be refunded with a credit note.

© 2024 Maserati North
America. Aftersales
www.maseratiusa.com

MAS003792

All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA

Page 10 of 14

To ensure the proper functioning of the Maserati Diagnosi system, this must be connected
to the Internet (suggested minimum download speed: 10 Mb/s) with the following settings:
4.1 General protocols/ports:
4.1.1

HTTP/HTTPS protocol, 80/443 ports allowed.

4.1.2

Access to the protocol mentioned above is aimed at ensuring connection to the
following services.

TECHNICAL SERVICE OPERATIONS

4. Internet access configuration

4.2 Maserati Corporate:
4.2.1

Maserati.com [http://www.maserati.com]

4.2.2

ModisCS+ [https://modiscsplus.maserati.it]

4.3 Operating System services:
4.3.1

Microsoft Windows® Update [Windows® Update requires TCP port 80, 443, and
49152-65535. The IP address for the Windows® Update website constantly
changes, and it is not a fixed address. Also, there is no official publication of the
IP addresses. Microsoft® normally advises against defining IP addresses on the
firewall for this purpose]

4.3.2

Symantec Endpoint Protection (SEP) Antivirus [https://www.symantec.com]

4.4 Maserati Diagnosi services:
4.4.1

MD/MDEVO Diagnosis Server [https://prod-diagnosi.maserati.com]

4.4.2

MD/MDEVO Sofware Update Server [https://maseratidiagnosi.maserati.com]

4.4.3

MDEVO Software Update Download [https://d3pcjpmlh984tu.cloudfront.net]

4.4.4

MDEVO Software Update Download (China only) [https://s3.cn-north1.amazonaws.com.cn/maseratidiagnosi-china.maserati.com/ (China only)

4.4.5

IVH Update service [https://cdn-maseratidiagnosi.maserati.com]

4.5 Cybersecurity:
4.5.1

https://fed02.fcagroup.com/adfs/services/trust/13/usernamemixed

4.5.2

https://authdiag.fcagcv.com/cybersecurity/tool/v2/cybersecuritybridge4tool.as
mx

By entering the code and so activating the tool, the user declares to be aware that the
Maserati Diagnosi system, during its use, exchanges the vehicle’s data and the related
diagnostic job done on it with the Maserati servers.

© 2024 Maserati North
America. Aftersales
www.maseratiusa.com

MAS003792

All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA

Page 11 of 14

Warranty conditions
1.

Term and validity
1.1 The warranty is a 4-year term, which starts upon the activation date (Activated by activation code).
1.2 The warranty includes the technical support service described in Attachment A
1.3 The warranty and technical support service are valid for kits described in this Letter and for all
Maserati Diagnosi EVO / EVO 2 spare parts that will be defined in dedicated communication.

2.

Warranty exclusions and limitations

2.1 Software:
2.1.1
Installation and use of peripherals chosen by the customer (webcam, etc.)
2.1.2
any faults due to improper use and/or installation of hardware peripherals by the customer
2.1.3
hardware problems on the same peripherals
2.1.4
Installation and use of other software chosen by the customer (image processing programs etc.)
2.1.5
any software or hardware faults due to wrong use and/or installation of other software (e.g.: games)
2.1.6
Installation and use of other diagnostic software chosen by the customer.
2.1.7
any software or hardware faults due to wrong use and/or installation of other diagnostic software
2.1.8
any operating fault due to viruses

TECHNICAL SERVICE OPERATIONS

Attachment B

If possible, the MDEVO / MDEVO 2 / MDEVO 3 PC will be restored to its initial conditions, subject to the
End User's approval.
2.2 Hardware:
2.2.1
loss or theft
2.2.2
costs incurred for installation and reallocation.
2.2.3
opening and/or repair of any device by unauthorized staff will immediately render the warranty
null and void.
2.2.4
costs incurred if no fault is found when the returned part is received (no fault found)
2.2.5
accidental damage, including breakage of or scratches on the LCD display.
2.2.6
defective LCD display pixels (not exceeding 0.002%)
2.2.7
components sublet and/or lent for use/leased to third parties.
2.2.8
damages caused by negligence, abuse, or misuse.
2.2.8.1 use or allocations other than those recommended in the maintenance instructions and
user manuals provided.
2.2.8.2 use of accessories and equipment not approved or incorrectly connected.
2.2.8.3 incorrect power supply
2.2.8.4 wrong connection of accessories
2.2.8.5 introduction of foreign liquids or matter
2.2.8.6 hardware problems caused by software (e.g. by viruses, programming, unauthorized
and/or software not included in that provided)
2.2.8.7 hardware problems caused by electric sources, and current fluctuations.
2.2.9
normal wear and tear:
2.2.9.1 wearing-out or breakage due to normal wear and tear or oxidation
2.2.9.2 scratches or dents
2.3 Damages directly or indirectly caused by:
2.3.1
wars, invasions, any kind of hostile action (even if there is no explicit declaration of war), civil
wars, riots, revolutions, insurrections, and coups.
2.3.2
Ionizing radiations, radioactive contaminations, nuclear radiations, any type of combustion, explosions
2.3.3
pressure waves caused by airplanes, or other types of sonic, ultrasonic, or subsonic airborne
phenomena.
2.3.4
environmental influences (electric storms, lightning, magnetic fields, etc.)
2.3.5
damages caused by foreign matters.
2.3.6
problems due to configurations controlled by the user.
2.3.7
parts whose identification codes have been removed/damaged.
2.4 Warranty conditions for special parts
2.4.1
The warranty is not applicable in the event of components being worn/damaged due to
careless use.
2.4.2
The MDEVO / MDEVO 2 / MDEVO 3 BATTERY warranty has a 6-month term, which starts upon the
delivery date of the device.
2.4.3
The Docking Station is covered by a one-year warranty and does not join the quick replacement
service using spare parts: it will only be repaired.

© 2024 Maserati North
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www.maseratiusa.com

MAS003792

All rights reserved. Reproduction or translation in
whole or in part is not permitted without
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Page 12 of 14

Request procedure for resale to Independent Operators (operations performed
by the Authorized Maserati Dealer)
The MDEVO tool can be ordered for an Independent Operator only after the Independent Operator user
code request has been approved.
1.

Requesting the Maserati Diagnosi user code

TECHNICAL SERVICE OPERATIONS

Attachment C

1.1.
The Authorized Maserati Dealer connects to the ModisCS portal and under the menu:
Aftersales/Independent Dealers/New Request (Figure 1, red arrow), enters requested data in all the
fields shown in Figure 1.

Figure 1

1.2.
Dealer needs to insert its data in the first three fields, and the Independent Operator’s data in
the next fields. Once the country has been selected, a menu will open for entering the remaining
data as shown in Figure 2.

Figure 2
1.3.
Enter the data and select” Check” to verify that the data are correct and “Save” to send the
request to Maserati.
1.4.
Once the request has been sent, you can view it by selecting “Request Management” in the
main menu of ModisCS (Figure 1, green arrow). While the request is pending approval, it will be in
“open” status (Figure 3).

© 2024 Maserati North
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MAS003792

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whole or in part is not permitted without
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TECHNICAL SERVICE OPERATIONS

Figure 3

1.5.

Maserati will assess the eligibility of the request and accept or reject it accordingly.

1.6.
If the request is rejected, to Maserati dealer will be sent a notification email giving the reasons
for the rejection.
1.7.
If the request is accepted, a Maserati Diagnosi User Code will be created and sent via
confirmation e-mail to the authorized dealer who has entered the request and to the e-mail address
indicated in the request fields.
1.8.
If the request is accepted, the code will be activated, and the Maserati Diagnosi tool can be
ordered as described in point 2. Interrogating the system as described above, the status will be
“confirmed” (Figure 4, red arrow) and the user code active (Figure 4, green arrow).

Figure 4

1.9.
The customer will need the Maserati Diagnosi User Code to use the tool and access the
services on the portal www.techinfo.maserati.com.

2.

Ordering procedure

2.1.
Only after completing the steps outlined in step 1, the Authorized Maserati Dealer can place
the order with Maserati Spare Parts Department.
2.2.
The Maserati Spare Parts Department will invoice parts to the Authorized Maserati Dealer,
and then the Authorized Maserati Dealer will resell parts to the Independent Operator.

© 2024 Maserati North
America. Aftersales
www.maseratiusa.com

MAS003792

All rights reserved. Reproduction or translation in
whole or in part is not permitted without
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Page 14 of 14