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32 01 24_SERVICE ACTION: i20 STEERING GEAR REPLACEMENT

SIB 32 01 24
SERVICE ACTION: i20 STEERING GEAR REPLACEMENT

2024-03-28

Please perform the procedure outlined in this Service Information on all affected vehicles before customer
delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure
the next time the vehicle is in the shop if the campaigns have a status of remedy available. Otherwise,
please release the vehicle.
☐

THIS REPAIR IS MOBILE FRIENDLY

MODEL
E-Series
i20

Model Description
iX Sports Activity Vehicle

Production Date
November 23, 2021 to October 21, 2022

AFFECTED VEHICLES
Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR, AWP, Campaign Summary,
or Warranty Vehicle Inquiry.
Please make sure you check your dealer inventory as soon as possible. You can see a list of affected vehicles in Inventory Campaign
Details (ICD) under ROSS.

SITUATION
When starting, a Check Control message will be displayed (“Steering behavior. Drive slowly and have this
checked by the nearest Service Provider”) with a noticeable reduction in power steering support when
maneuvering.

CAUSE
A faulty capacitor installed in the Electric Power Steering (EPS) gear.

CORRECTION
Replace the EPS.

PROCEDURE
Replace the EPS as per REP32 13 572 “Replace electrical steering box”.
Important Warning for Working on the High-Voltage (HV) systems on BMW Group vehicles:
Only properly trained personnel, who passed all applicable HV Technical Training Courses, should
perform repairs which require disconnecting, or removal of High Voltage battery components on any
Hybrid or Electric Vehicle. Work performed on High Voltage systems by unqualified persons may
result in severe injury or damage to the vehicle. Additional safety information is found in Repair
Instruction 61 00… “Observe safety instructions when handling electric vehicles”.
Prior to disconnecting, or the removal of any HV component, the HV system needs to be disabled
and secured (by means of the HV Service Disconnect Switch and lock out) by a properly trained HV
technician, who has a minimum HV Qualification level after completing the Technical Training
Course “ST2324 High Voltage Drivetrain Systems” which as of 1/2023* includes ST1824 Alternative
Drive Part 1.
* Note: As of January 2023, the HV component portion of the “ST2205 Generation 5 High-voltage
class” (except for the High Voltage Battery) has been merged into “ST2324 High Voltage Drivetrain
Systems”.

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32 01 24_SERVICE ACTION: i20 STEERING GEAR REPLACEMENT

Up to Generation 4 Vehicles- Once the vehicle’s HV system is disabled (the “Blitz” - lightning bolt
icon is displayed in instrument cluster, see below), a technician without HV Certification may remove
a HV component (e.g., EH Heater, EKK Compressor, EME Control Unit, et.), except for the High
Voltage Battery.
For Generation 5 Vehicles however, the specific vehicle training is required to diagnose, remove and
service any HV component and it is NOT allowed for non HV certified technicians to work on the
high voltage system.

High Voltage Battery removal and rework can ONLY be performed by a High-Voltage Certified
Technician with a HV Battery Certification level corresponding to a specific Electric or Hybrid
vehicle, for example:
To repair GEN4 HV battery of G05 PHEV a certification from Technical Training Course “ST2006 –
SP44 HV Battery” or equivalent ST1825 – Alternative Drive Part 2 is required (or as of 1/2023 the
equivalent “ST 2325 for High Voltage Battery Systems”).
And
To repair A GEN5 HV battery the Technical Training Course “ST2205 Generation 5 High-voltage
class” is required or as of 1/2023* the equivalent “ST 2325 for High Voltage Battery Systems”.
*Note: As of January 2023, the “ST2205 Generation 5 High-voltage stand-alone class” has been
merged into “ST2324 for High Voltage Drivetrain Systems” and “ST2325 for High Voltage Battery
Systems.”

PARTS INFORMATION
Use and invoice the part numbers listed below.
Part Number
32 10 5 B35 7F4
07 11 9 905 400
07 14 6 898 283
32 30 6 778 609
31 30 6 865 951
32 13 6 751 292
33 30 6 787 062
31 11 6 899 302
61 27 9 487 465
37 10 6 789 678
83 23 8 849 305

Description
Steering gear, electric EPS
Hexagon bolt with washer (M6x25-ZNNIV SI)
Hex bolt (12x1.5x70 ZNS3)
Torx bolt (M8X33)
Torx screw with collar (M12x1.75x50)
Hose clamp (D= 67.8 – 71.0)
Combination nut (M14x1,5-10ZNNIV)
Multi-purpose bolt (10x45 ZNS3)
Screw (12X1.5X100 10.9)
Hex nut with flange (M12x1.5-10-ZNS3)
Grease FB-1 (100 gr / 3.53 oz)

Quantity
1
1
4
1
4
2
2
14
4
2
Shop supply

CLAIM INFORMATION
Vehicle Programming and Encoding
During this workshop visit, the affected vehicle may also show one or more programming and encoding Technical Campaign
repairs open, the programming and encoding procedure may only be invoiced one time.
After replacing the Electric Power Steering (EPS) gear, select this open Technical Campaign to perform and submit
for updating the vehicle to a required I-level, or higher when applicable (Includes labor operation codes 00 00
006/556, 61 21 528 and 61 00 730).
Please be sure to also perform any additional before and/or after work (including attaching labels) as required by
the other open campaigns on the vehicle. Close any remaining open programming and encoding Campaign repairs
as outlined in the corresponding Service Information Bulletin.

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32 01 24_SERVICE ACTION: i20 STEERING GEAR REPLACEMENT

As determined by the above, reimbursement for this Service Action will be via normal claim entry utilizing the
applicable work package information below and the part numbers listed above that apply.
Repair Code:

0032540300

I20 Replace steering gear

Below are the special flat rate labor operation code choices for this action.
Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop.
Work Pkg
#1

Labor Operation Description (Plus work)

Labor Allowance

00 75 895**

Replace the steering gear, programming
and encoding the vehicle control units,
includes Carrying out vehicle test (00 00
556/61 21 528)

00 75 897**

Replace the steering gear (Programming
and encoding the vehicle control units was
performed in conjunction with another
As applicable
campaign/repair during the same
workshop visit)

As applicable

Or:

#2

Or:
The vehicle arrives at your center and this Service Action shows open (No other Main work will be
performed or claimed during this workshop visit).
Work Pkg
#3

Labor Operation Description (Main work)

Labor Allowance

00 75 304**

Replace the steering gear, programming
and encoding the vehicle control units,
includes Carrying out vehicle test (00 00
006/61 21 528)

00 75 305**

Replace the steering gear (Programming
and encoding the vehicle control units was
performed in conjunction with another
As applicable
campaign/repair during the same
workshop visit)

As applicable

Or:

#4

Only one Main work flat rate labor operation code can be claimed per workshop visit.

Associated Work Procedures (**Included)
The flat rate labor operation codes listed above also includes:

Commissioning of electromechanical steering gear (EPS) / initialization,
Checking alignment (Kinematics Diagnosis System wheel alignment with ride height measurement
without loading the vehicle), with
Adjusting toe-in on front axle, and
And:

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32 01 24_SERVICE ACTION: i20 STEERING GEAR REPLACEMENT

Other Additional Associated Work
Labor Operation Description (Associated work – Work Time - WT)
00 75 968

Additional work to adjusting rear axle, and when
applicable, renewing eccentric screws and/or activating
integral active steering (HSR).

Labor Allowance
Up to 15 FRU WT
(See below)

For the other additional Associated Work above:

Adjusting rear axle (10 FRU WT), or
Adjusting rear axle and renewing with eccentric screws (14 FRU WT), and/or
Additional work for integral active steering (HSR) (When applicable, 1 FRU WT)
BMW Group’s AIR Application Resource for Flat Rate Labor Operation Codes
To obtain the corresponding flat rate unit (FRU) allowance information from the BMW Group AIR application
resource, start by entering the Chassis Number (the last seven (7) characters of the VIN, select the
applicable Model if two or more vehicle choices show), or enter the full VIN (17 characters), click on the
“Search” button. Next, click on the “Flat Rate Units” button and enter the flat rate labor operation code in the
field to the right, click “Search” to display the Flat Rate Unit Group detail choices.
Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required)
This Service Action qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item
under the Repair Code in this bulletin as follows:
Sublet Code 2 - Itemize the claimed AMS sublet amount on the repair order and in the claim comment section.

Please refer to SI B01 29 16 for additional information.
Vehicle Programming and Encoding – Additional Work (RO and Claim Comments Required)
This procedure automatically reprograms and encodes any vehicle control modules that do not have the latest software Ilevel.

If one or more control modules fail during the reprogramming procedure, claim the required consequential
repair work procedures to address this issue (including performing the IRAP Control Unit Recovery first as
required, refer to the SIB in AIR) under the Repair Code in this bulletin together with the corresponding labor
operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis* that applies.
Please explain the additional work procedures that were performed (The why and the what) on the repair order and in the
claim comments.

For covered repairs that address control module failures that occurred prior to performing this
reprogramming procedure, claim this work with the Repair Code listed in AIR together with the
corresponding labor operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis* that
applies.
(*) Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable procedure for
documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work time (WT), job/repair
work time (WT), and the vehicle repairs your center performed, unless otherwise required by State law.

FEEDBACK REGARDING THIS BULLETIN
Technical Feedback

To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin

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Warranty Feedback
Parts Feedback

32 01 24_SERVICE ACTION: i20 STEERING GEAR REPLACEMENT

To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department

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32 01 24_SERVICE ACTION: i20 STEERING GEAR REPLACEMENT

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