NHTSA ID Number: 10252123
Manufacturer Communication Number: 24-NA-060
TSB/Document Date: 2024-03-29
Summary
This service bulletin provides repair information to correct a customer concerns of Radio Software issues.
Bulletin No.:
Service Bulletin
Date:
24-NA-060
March, 2024
TECHNICAL
Subject:
Radio Software Version V167 Update
This Service Bulletin supersedes PIT5971B. Please discard all versions of PIT5971.
Brand:
Model:
2022
2024
2021
2023
CT4
(Excluding
2022
Model Year)
2021
2021
2023
2023
CT5
(Excluding
2022
Model Year)
2021
2021
2023
2023
CT6
2021
2023
Encore GX
Envision
XT4
XT5
Blazer
Bolt EV
Bolt EUV
Camaro
Corvette
2021
2024
2022
2024
2021
2022
Malibu
2021
Silverado
1500
2021
—
—
—
—
2024
2022
2024
2021
Silverado
1500 LTD
(RPO J21,
VIN Digit 5 =
W / Y)
2022
2022
Silverado
2500HD/
3500HD
2021
2023
2021
2021
Trailblazer
2021
2023
Traverse
2022
2023
Tahoe
to
—
—
2024
2021
Equinox
Suburban
from
2023
XT6
VIN:
to
Enclave
Buick
Model Year:
from
—
Copyright 2024 General Motors LLC. All Rights Reserved.
—
Page 2
Brand:
March, 2024
Model:
Model Year:
from
VIN:
to
Acadia
2021
2023
Sierra 1500
2021
2021
Sierra 1500
Limited
(RPO J21,
VIN Digit 5 =
8 / 9)
2022
2022
Sierra
2500HD/
3500HD
2021
2023
Terrain
2022
2024
2021
2021
Yukon
Yukon XL
Bulletin No.: 24-NA-060
from
to
—
—
Involved Region or Country
North America, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Europe, Russia,
Middle East, Israel, Palestine, Japan, Cadillac Korea (South Korea), GM Korea
Company, China, Thailand, Australia/New Zealand
Additional Options (RPOs)
Equipped with Infotainment System RPO IOS, IOT, or IOU
Condition
Some customers may comment on software related issues. Continuous improvement
software updates are being released with improvements made in several areas. V167
contains over 35 improvements. Refer to V167 Most Notable Improvements section
below.
Cause
The cause of the condition may be software anomalies.
A new radio software update, version V167, was released to service for vehicles
equipped with Infotainment system RPO IOS, IOU or IOT. In addition to providing general
robustness and stability enhancements, this update includes all enhancements from
previous software version releases.
Note: The IOR radio does not get V167 and uses a different software. DO NOT attempt
to program an IOR radio with the software referenced in this bulletin.
Correction
Important: Some technicians are reporting that the radio remains on an older software
version after the radio displays the software update completed successfully. It is
important to ensure that the technician is inspecting the full information found within Build
Number and not other rows of information on the same screen. This requires the user to
locate the Build Number, and then select the Information icon (circled lower-case i) to see
the full software version file name. In these radios, the build number may begin with a
letter other than “V,” but this is NOT the software version and is not unique to the software
release.
Important: After pressing the information icon, review the full software version file name.
In the middle of this long file name, you see the V167 (or numerically higher/lower if a
different version is installed).
Important: Improvements will vary by model, build configuration, system, and sales
region. Not all vehicles have all features.
V167 Most Notable Improvements:
• Outside Air Temperature is incorrect.
• You may see a popup message for Engine Shift.
• (Corvette Only) After changing the exhaust sound
they get a popup that "mode change not applied",
even though it was.
• When changing volume, the volume bar is for
Traffic instead of Audio.
• (Corvette Only) Improvements to the placement of
buttons and text.
• If the customer receives the message "Apple
CarPlay Could not connect", the cursor might
move in the opposite direction than expected
when using the control knob.
•
•
•
•
•
Android Auto automatically starts playing their
music, even though they have turned that off in
settings.
Intermittently they have a red OnStar LED with no
OnStar function and/or no audio.
The minimum length of the Wi-Fi password was
increased to 12 characters.
The popup message "Driver Attention Check,
check your mirrors or Super Cruise will shut down"
may not have come up on the display when it
should have.
Startup animation added for 20th anniversary of
the V-Series on Cadillacs.
Bulletin No.: 24-NA-060
March, 2024
•
The Navigation app received location
improvements when going under long
underpasses.
• In the Navigation app there are filters for charging
points that the vehicle cannot use.
Export only fixes:
• The Energy App may have translation issues that
are corrected.
• Average speed not showing up in Navigation App
when there are multiple speed cameras.
• OnStar was removed from the TeleNav/Navigation
app Terms and Conditions in regions that don't
have it.
Service Procedure
Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between
the procedures set forth in this bulletin and the
laws that apply to your dealership, you must follow
those applicable laws.
Important: This technical service bulletin (TSB) can
only be completed by certified repair facilities who have
met all specific training, tool and equipment
requirements pertaining to the vehicle Brand and Model
serviced. Repairs must be performed by a technician
who has successfully completed the required training.
Caution: Before downloading the update files, be sure
the computer is connected to the internet through a
network cable (hardwired). DO NOT DOWNLOAD or
install the files wirelessly. If there is an interruption
during programming, programming failure or control
module damage may occur.
• Ensure the programming tool is equipped with the
latest software and is securely connected to the
data link connector. If there is an interruption
during programming, programming failure or
control module damage may occur.
• Stable battery voltage is critical during
programming. Any fluctuation, spiking, over
voltage or loss of voltage will interrupt
programming. Install a GM Authorized
Programming Support Tool to maintain system
voltage. Refer to www.gmdesolutions.com for
further information. If not available, connect a fully
charged 12V jumper or booster pack disconnected
from the AC voltage supply. DO NOT connect a
battery charger.
•
Page 3
Follow the on-screen prompts regarding ignition
power mode, but ensure that anything that drains
excessive power (exterior lights, HVAC blower
motor, etc) is off.
• Please verify that the radio time and date are set
correctly before inserting USB drive into vehicle
for programming, otherwise an error will result.
• Clear DTCs after programming is complete.
Clearing powertrain DTCs will set the Inspection/
Maintenance (I/M) system status indicators to NO.
Important: The service technician always needs to
verify that the VIN displayed in the TLC left side drop
down menu and the top center window match the VIN
plate of the vehicle to be programmed prior to using
Service Programming System 2 (SPS2) for
programming or reprogramming a module.
• For the TLC application, service technicians need
to always ensure that the power mode (ignition) is
“ON” before reading the VIN from the vehicle’s
VIN master module and that they do not select a
VIN that is already in the TLC application memory
from a previous vehicle.
• If the VIN that shows up in the TLC top center
window after correctly reading the VIN from the
vehicle does not match the VIN plate of the
vehicle, manually type in the VIN characters from
the vehicle VIN plate into the TLC top center
window and use these for programming or
reprogramming the subject module with the
correct vehicle VIN and software and/or
calibrations.
• The Engine Control Module (ECM) is the master
module (for VIP vehicles) that TLC reads to
determine the VIN of the vehicle. If the VIN read
from the vehicle by TLC does not match the VIN
plate of the vehicle, the ECM also needs to be
reprogrammed with the correct VIN, software and
calibrations that match the vehicle’s VIN plate.
• The Body Control Module (BCM) is the master
module (for GEM vehicles) that TLC reads to
determine the VIN of the vehicle. If the VIN read
from the vehicle by TLC does not match the VIN
plate of the vehicle, the BCM also needs to be
reprogrammed with the correct VIN, software and
calibrations that match the vehicle’s VIN plate.
Page 4
March, 2024
Bulletin No.: 24-NA-060
Caution: Be sure the VIN selected in the drop down
menu (1) is the same as the vehicle connected (2)
before beginning programming.
5743643
Important: If the vehicle VIN DOES NOT match, the
message below will be shown.
5877000
Bulletin No.: 24-NA-060
March, 2024
Page 5
5644477
Important: Techline Connect screen shown above.
Important: If the same calibration/software warning is
noted on the TLC Summary screen, select OK and
follow screen instructions. After a successful
programming event, the WCC is located in the Service
Programming System dialogue box of the SPS
Summary screen. Record the WCC on the job card. No
further action is required. Refer to the Warranty
Information section of this bulletin.
1. Reprogram the radio. Refer to A11 Radio:
Programming and Setup in SI.
Page 6
March, 2024
Bulletin No.: 24-NA-060
5644478
Note: The screenshot above is an example of module
programming and may not be indicative of the specific
module that is being programmed. Module selection
and VIN information have been blacked out.
Important: To avoid warranty transaction rejections,
you MUST record the warranty claim code provided on
the Warranty Claim Code (WCC) screen shown above
on the job card. Refer to callout 1 above for the location
of the WCC on the screen.
2. Record the SPS Warranty Claim Code on the job
card for warranty transaction submission.
Bulletin No.: 24-NA-060
March, 2024
Page 7
Warranty Information
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.
Labor Operation
Description
Labor Time
2887508*
Update radio to V167 via SPS/USB for Radio Software
Anomalies
0.6 hr
*This is a unique Labor Operation for bulletin use only.
Important: To avoid warranty transaction rejections, carefully read and follow the instructions below:
6125814
•
•
The Warranty Claim Code must be accurately entered in the “Warranty Claim Code” field of the transaction.
When more than one Warranty Claim Code is generated for a programming event, it is required to document all Warranty
Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the “Warranty Claim Code”
field of the transaction, otherwise the transaction will reject. It is best practice to enter the FINAL code provided by SPS2.
Page 8
March, 2024
Bulletin No.: 24-NA-060
Warranty Claim Code Information Retrieval
6125774
If the Warranty Claim Code was not recorded on the
Job Card, the code can be retrieved in the SPS2
system as follows:
1. Open TLC on the computer used to program the
vehicle.
2. Select and start SPS2.
3. Select Settings (1).
4. Select the Warranty Claim Code tab (2).
The VIN, Warranty Claim Code and Date/Time will be
listed on a roster of recent programming events. If the
code is retrievable, dealers should resubmit the
transaction making sure to include the code in the SPS
Warranty Claim Code field.
Version
1
Modified
Released March 20, 2024
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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CERTIFICATION
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TSB/Document ID: 24-NA-060
Replacement Service Bulletin Number:
MFR Communication Date: 2024-03-20
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
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