NHTSA ID Number: 10252111
Manufacturer Communication Number: TSB_ELE328
TSB/Document Date: 2024-04-03
Summary
TECHNICAL SERVICE BULLETIN: CLUSTER SOFTWARE LOGIC IMPROVEMENT FOR LOWER THAN ACTUAL FUEL LEVEL INDICATION - This bulletin provides information to upgrade the software on the instrument cluster 'CLU' on some 2023-2024MY Telluride (ON) vehicles equipped with a 12.3" in. TFT display, produced from September 15, 2022 through July 18, 2023, which may intermittently show a lower fuel level than what is actually remaining in the vehicle upon starting the engine after refueling.
GROUP
MODEL
ELE
2023-2024MY
Telluride (ON)
NUMBER
DATE
328
March 2024
TECHNICAL SERVICE BULLETIN
SUBJECT:
CLUSTER SOFTWARE LOGIC IMPROVEMENT FOR
LOWER THAN ACTUAL FUEL LEVEL INDICATION
This bulletin provides information to upgrade the software on the instrument cluster ‘CLU’ on some 20232024MY Telluride (ON) vehicles equipped with a 12.3” in. TFT display, produced from September 15, 2022
through July 18, 2023, which may intermittently show a lower fuel level than what is actually remaining in the
vehicle upon starting the engine after refueling. Follow the procedure outlined in this publication to upgrade
the software logic of the ‘CLU’ system using the KDS ECU Upgrade function as described in this bulletin on
the applicable vehicle. For confirmation that the latest reflash has been applied to a vehicle you are working
on, verify the ROM ID using the table on page 3 of this bulletin.
NOTICE
A Technical Service Bulletin is a field fix repair program without customer notification that may be
performed during the warranty period. Any dealer requesting to perform this repair outside the
warranty period will require DPSM approval.
A printed copy is for reference only; publication information can be updated at any time.
Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical
publications are listed in ‘Service Releases’ and has the latest service information that has been released.
Page 2 of 4
CLUSTER SOFTWARE LOGIC IMPROVEMENT FOR
SUBJECT:
LOWER THAN ACTUAL FUEL LEVEL INDICATION
ECU Upgrade Procedure:
To correct this condition, the ECU should be reprogrammed using the KDS
download, as described in TSB SST081.
Upgrade Event Name
715.ON PE Cluster Display Logic Improvement (12.3inch TFT)
NOTICE
•
Confirm a fully charged battery (12.3 volts or higher is necessary) is used or utilize a fully
charged jump starter
box connected to the battery.
•
Ensure the KDS GDS is sufficiently charged at 60% or higher prior to reflash.
•
All ECU upgrades must be performed with the ignition set to the ‘ON’ position unless otherwise
stated.
•
Damaged VCI II units should not be used and promptly replaced.
•
Be careful not to disconnect the VCI-II connected to the vehicle during the ECU upgrade
procedure.
•
DO NOT start the engine during ECU upgrade.
•
DO NOT turn the ignition key ‘OFF’ or interrupt the power supply during ECU upgrade.
•
When the ECU upgrade is completed, turn the ignition ‘OFF’ and wait 10 seconds before
starting the engine.
•
ONLY use approved ECU upgrade software designated for the correct application.
IMPORTANT
It is recommended to ALWAYS check the Electronic Parts Catalog (EPC) to locate the ECU Part
Number respective to Auto/Manual Mode ROM IDs. DO NOT reference the parts label affixed to
the ECU.
NOTICE
If a ‘Communication Fail’ error notice appears or the upgrade cannot be performed, DO NOT
disconnect the KDS/VCI-II. Contact GIT America Help Desk at (888) 542-4371 or Techline.
Before attempting an ECU upgrade on any Kia model, make sure to first determine whether the
applicable model is equipped with an immobilizer
(IMMO) security system. Failure to follow
proper procedures may cause the PCM to become inoperative after the upgrade and any claims
associated with this repair may be subject to chargeback.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE328 Telluride (ON) March 2024
Page 3 of 4
CLUSTER SOFTWARE LOGIC IMPROVEMENT FOR
SUBJECT:
LOWER THAN ACTUAL FUEL LEVEL INDICATION
ROM ID INFORMATION TABLE:
Upgrade Event #715
Model
EM
ON
CLU
IMMO
Yes
ECU P/No.
94061 S9000
94061 S9001
ROM ID
Previous
New
1.01
1.02
To verify the vehicle is affected, be sure to check the Calibration Identification of the vehicle's ECM ROM ID
and reference the Information Table as necessary.
Refer to TSB SST081 for instructions to upgrade the ‘CLUSTER’ system:
UPGRADE EVENT:
715.ON PE CLUSTER DISPLAY LOGIC IMPROVEMENT
(12.3INCH TFT)
NOTICE
Prior to performing the ECU upgrade, be
sure to check that the KDS is fully charged.
NOTICE
The manual upgrade should ONLY be performed if the automatic upgrade fails.
If the automatic upgrade fails, turn the ignition ‘OFF’ for about 10 seconds then place it back in
the ‘ON’ position to reset the control unit BEFORE performing manual upgrade.
See table below for ‘Manual Mode’ passwords and refer to TSB SST081 for instructions.
Manual Mode ECU Upgrade Passwords
Menu
ON PE CLU (12.3inch TFT): 94061-S9000/01
Password
1604
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE328 Telluride (ON) March 2024
Page 4 of 4
CLUSTER SOFTWARE LOGIC IMPROVEMENT FOR
SUBJECT:
LOWER THAN ACTUAL FUEL LEVEL INDICATION
AFFECTED VEHICLE RANGE:
Model
Production Date Range
Telluride (ON)
September 15, 2022 to July 18, 2023
REQUIRED TOOL:
Tool Name
Figure
Comments
KDS
Kia Diagnostic System
WARRANTY INFORMATION:
N Code: I11 C Code: ZZ3
Claim
Type
W
Causal P/N
Qty.
94061 S9000
0
Repair
Labor Op
Op
Replacement
Description
Code
Time
P/N
Cluster Upgrade for
Fuel Gauge Display
94061F00
0.3
M/H
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE328 Telluride (ON) March 2024
N/A
Qty.
0
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TSB/Document ID: TSB_ELE328
Replacement Service Bulletin Number:
MFR Communication Date: 2024-03-25
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: FUEL SYSTEM, GASOLINE
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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