21101 2GK07QQKR

Note: You may receive an engine with a part number ending in “QQK” when a part number
ending in “QQKR” was ordered. Both part numbers are interchangeable and acceptable
in the warranty claim.
Continued on page 23.
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TSB: PI1803Y/Z (Rev 7) Multiple Models March 2020

Page 17 of 25
SUBJECT:

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1803Y/Z)

Models

Part Name

Engine

Part Number

2.4L GDI

21111
2GK50QQK

2.0L T-GDI

21111
2GK60QQK

2.4L GDI

21111
2GK51QQK

2.0L T-GDI

21111
2GK52QQK

2.4L GDI and
2.0L T-GDI

21111 2GK70QQK

2.4L GDI

21111 2GK71QQK

2.0L T-GDI

21111 2GK72QQK

Drive Plate
Bolts

2.4L GDI and
2.0L T-GDI

23311 25050

Oil Cooler
Tube
Assembly
(replacement is
conditional,
refer to page 10)

2.4L GDI

25470 2G050QQK

2.0L T-GDI

25470 2G650QQK

2.0L-T GDI

39250 2G700

Figure

TF, SL, QF,
XMa

Service Kit I

UMa, QL, JF, JFa

TF, SL,
QF, XMa

Service Kit II
UMa, QL,
JF, JFa

All

All

N/A

Knock Sensor
2.4L GDI

39250 2G100

*Oil Cooler Tube assembly replacement is conditional, refer to page 10.

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TSB: PI1803Y/Z (Rev 7) Multiple Models March 2020

Page 18 of 25
SUBJECT:

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1803Y/Z)

WARRANTY CLAIM INFORMATION FOR:
PI1803 Y1, PI1803 Z1 AND PI180S (DIAGNOSIS ONLY CLAIMS):

 IMPORTANT
REFER TO WARRANTY BULLETIN 2020-27 (PI1803Y, Z OR 180S) FOR MODEL-SPECIFIC
LABOR OPERATIONS AND TIMES, AS WELL AS SPECIFIC CLAIM SUBMISSION
PROCEDURES. NOTE: SEE APPENDIX 1 & 2 ON PAGE 19 AND 20 FOR ADDITIONAL
TECHLINE PWA INFORMATION REQUIRED.
Flow Chart Symptom #A

Diagnostics

Repairs
ECU Upgrade

PI1803Y
DTC P1326
(No TL PWA Required)

BCT Pass

BCT No Pass

R&R Knock Sensor
Engine R&R
Engine R&R + ECU Software Update

Flow Chart Symptom #B

Diagnostics

Repairs
Inspection + Noise Check (N) (PI180S Claim)
Repairs under normal warranty coverage MAY apply.
Separate TL PWA case required

Check Oil + BCT Pass
or No BCT
PI1803Z
Engine Noise
(TL PWA Required)

Noise Check + TL PWA + Engine R&R
+ ECU Software Update
Check Oil + BCT
No Pass

Flow Chart Symptom #C

PI1803Z
Engine No Crank
(TL PWA Required)

Noise Check + TL PWA + Engine R&R

Diagnostics

Engine R&R with TL PWA
Engine R&R with TL PWA + ECU Software Update
Repairs

Check Oil Amount +
Check Crank Rotation
(+ 94lb.ft)

Inspection Only (PI180S Claim) – Repairs under
normal warranty coverage MAY apply – separate TL
PWA case required)

Check Oil Amount +
Crank Rotation (- 94lb.ft)
+ BCT Pass

Diagnosis Only (PI180S Claim) – Repairs under
normal warranty coverage MAY apply – separate TL
PWA case required)

Check Oil Amount +
Crank Rotation (-94lb.ft)
+ BCT No Pass

Engine R&R with TL PWA

Check Oil Amount +
Crank Rotation (+94lb.ft)
(No BCT)

Engine R&R with TL PWA

Engine R&R + ECU Software Update with TL PWA

Engine R&R + ECU Software Update with TL PWA

Note: Photo requirement for Warranty Claim submission as outlined in TSB PI1803: Separate photos of the oil dipstick
reading, oil filler cap, oil filter opening must be attached to the claim using Warranty Claim Attachment type ‘XX - Other’.
Failure to provide the required photos may result in claim rejection or chargeback. Refer to Warranty Bulletin 2020-27
for details regarding coolant and substitute transportation reimbursement requirements.

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TSB: PI1803Y/Z (Rev 7) Multiple Models March 2020

Page 19 of 25
SUBJECT:

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1803Y/Z)

Appendix 1 (Techline Prior Work Authorization)
Inspection Type

Findings

Action

1. Perform Oil Level Measurement
Dealers are to empty crankcase oil into a
measuring container and record f indings.
Note: Take a photo of the oil level using KDS.
2.

Oil Dipstick
Oil Filler Cap
Oil Filler Opening

Suspect Exceptional Neglect (NG)
•

Physical inspection of engine shows
oil sludge/buildup/varnish.

Note: Using KDS, take (3) photos:
1. Oil Dipstick Reading
2. Inside Oil Filler Cap
3. Inside Oil Filler Opening

Oil level & Oil condition (OK)

Request Maintenance Records:

Customers may be required to provide
Maintenance Records in the absence of
suf f icient CP/Carf ax data.
Customers have 5 business days to respond to
dealer’s request f or maintenance records (or to
conf irm that they are gathering records and/or
need additional time), in which case customers
will be permitted an additional 5 business days
(10 days total) to produce records or conf irm
they do not have records to provide.

KSDS Installed or DTC P1326 Stored?
Applicable Flowchart A, B or C.

Note: Customers who perform their own maintenance may provide a service record log along
with receipts for the purchase of oil filter and engine oil.

Maintenance Record
Request

Maintenance Record
Results
•
•

Kia is required to verify
Oil change records from
dealers, Carfax
(or similar reputable
3rd. parties)
but may also request
maintenance records from
the customer.

•

One oil change gap of greater than
14 months and/or 10,500 miles.
Previous diagnosis of excessive oil
consumption issues but the customer
did not obtain a repair to address
such issues within 30 days or 1,000
miles (whichever comes f irst),
subsequent af ter a completed oil
consumption testing and conf irmed
diagnosis.
No “Exceptional Neglect” can apply to
otherwise eligible engine f ailures that
occur within a Class Vehicle’s f irst
15,000 miles.

Maintenance Records Provided

Action

Exceptional Neglect Determined.
Any repairs performed are the
customer’s responsibility or insurable
extended warranty plan.
Diagnosis Coverage Only.

Repair Assistance (RA)

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Page 20 of 25
SUBJECT:

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1803Y/Z)

Appendix 2 Techline Prior Work Authorization (PWA)
Scenario

Description

Flowchart A

DTC P1326 Stored

Flowchart B

Engine Noise

Action Required

No TL PWA required.

TL PWA required for all dealers – Video of condition
Video requirement examples below are for illustration
purposes, individual requirements will vary based upon the
condition reported:
•

Flowchart C

Engine Seized
Bearing Clearance Test
or No Test

•

Video should be continuous and show the VIN
(most convenient VIN plate) and pan to show the engine
condition.
For engine seizures, attempt to turn over engine with
torque wrench in video and exceeding 94 lb.ft.

• For hole in engine block, show hole in video
• For severe engine noise demonstrate severity of the noise wit
hout over accelerating (to RPM redline) the engine in
video (Refer to Appendix 3)

Note: Additional information may be requested by the Techline agent, including but not limited to
screenshot of the stored DTC(s), ROM ID and Bearing Clearance Test (BCT) results.

 NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference
PI1803* when accessing the KDealer+ system.

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TSB: PI1803Y/Z (Rev 7) Multiple Models March 2020

Page 21 of 25
SUBJECT:

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1803Y/Z)

Video Instructions for Seized Engine Inspection: (Flowchart C)
Prepare the vehicle prior to the video by removing the spark plugs and drive belt as well
as setting the torque wrench to 94 lb.ft.
1.

Start video showing the vehicle being
worked on and move the camera in
towards the dash VIN tag.
Note: Continue filming video until step 7.

2.

Show the removed spark plugs.

3.

Show the empty spark plug holes from
the engine.

5.

Show the removed drive belt and
attached torque wrench to crank bolt.

6.

Show the engine being cranked and
torque specification exceeding 94 lb.ft.
torque.

7.

Submit video with Techline PWA case.

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TSB: PI1803Y/Z (Rev 7) Multiple Models March 2020

Page 22 of 25
SUBJECT:

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1803Y/Z)

Appendix 3 (Video Capture & Upload)
Note: Additional information required to open a Techline case including but not limited
to screenshot of the stored DTC(s), ROM ID and Bearing Clearance Test (BCT) results.
The Chrome™
browser should be used to access the Techline portal. Follow the steps
below to clear the default browser if it is other than Chrome™.
For KDS Tab 10.1 Tablets:
1. Select “Settings” from the App Screen.
2.

Select the “General” tab at the top.

3.

Select “Default Applications”.

4.

If “Internet” is the default browser, select
the CLEAR button.
If “Chrome” is the default browser, further
action is not required.

5.

When opening the Techline portal, select
“Chrome” and select Always”.

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TSB: PI1803Y/Z (Rev 7) Multiple Models March 2020

Page 23 of 25
SUBJECT:

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1803Y/Z)

For KDS Tab S2 Tablets:
1.

Select “Settings” from the App Screen.

2.

Select “Applications”.

3.

Select “Default Applications”.

4.

Select “Browser app”.

5.

Ensure “Chrome” is selected.

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TSB: PI1803Y/Z (Rev 7) Multiple Models March 2020

Page 24 of 25
SUBJECT:

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1803Y/Z)

Attaching Video to a Techline Case:
1.

Open K-Support in the device Chrome™
browser or select the “Techline” button on
KDS home page.
https://ksupport.kiausa.com

2.

Open your existing Techline case for the
vehicle requiring a video capture by
selecting the case number.

3.

Select “Attachment”.

4.

Select “Add Files”.

5.

Select “Camcorder” and the video camera
will open.

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TSB: PI1803Y/Z (Rev 7) Multiple Models March 2020

Page 25 of 25
SUBJECT:

6.

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1803Y/Z)
Start by recording the VIN. Ensure sun
glare is not reflecting off windows or other
objects.
Without stopping the recording, capture
the area of the vehicle displaying the
issue. i.e.;
•

Engine Noise – record the engine.

•

Hole In Block – record the side of the engine
with the damage.

•

Seized Engine – record a technician trying to
turn the engine over with a torque wrench.

 NOTICE
NOTE: Ensure the video size is set to “Limit to email”. Only record the VIN and
the engine exhibiting the concern. Any additional information will increase the size
of the video and make it difficult to upload or download.
7.

Stop the video when you captured what is needed. Select “OK” to use this capture or
“RETRY” to capture the video again.

8.

Ensure a description of the recording. For
example, engine knock or smoke from
exhaust.

9.

Select “Submit Case”.

10.

Select “Yes” when the confirmation
message below appears.
Note: Selecting anything other than
“Yes” will not save the video capture.

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TSB: PI1803Y/Z (Rev 7) Multiple Models March 2020