NHTSA ID Number: 10252039
Manufacturer Communication Number: B610724
TSB/Document Date: 2024-04-01
Summary
This Informational Bulletin is intended as a guided work through process to address BEV/PHEV charging issues. The step-by-step guide will help walk you through the correct “basic†steps that should be followed when addressing and diagnosing battery electric vehicles (BEV) and plug in hybrid
vehicles (PHEV) charging issues.
purposes and DOES NOT replace diagnosis by qualified Service
Personnel.
➢ This guide IS NOT intended for distribution to customers or to
be used as marketing material. Its sole purpose is to support
Service Advisors at BMW centers to address certain customer
concerns.
➢ This guide DOES NOT serve as a substitute for any manuals or
guides provided by BMW through official communication.
➢ Always remind customers to review their Owners Manuals
including the safety information contained therein.
CHARGING.
LEVELS.
All BMW Generation 5.0 battery electric vehicles offer the following charging modes.
Level 1:
AC (Alternating Current) charging on a 120VAC typical household
outlet (15A max). The BMW recommended chargers for Level 1 can
be found in BMW’s technical documentation.
Level 2:
AC charging on a 240VAC supply (dedicated) outlet or hardwired.
The BMW recommended chargers for Level 2 can be found in
BMW’s technical documentation.
BMW Gen 5.0 vehicles are limited to 11kW AC.
Level 3:
DC (Direct Current) charging at a grid power supply as high as 480V.
Due to the power necessary, Level 3 is currently only available in
commercial charging installations. These devices can currently
deliver an output from 20 up to 400kW depending on e.g., charger
and infrastructure.
BMW Gen 5.0 vehicles are limited to 205kW DC.
Charging speeds may vary depending on several factors including
but not limited to battery pre-conditioning, infrastructure, ambient
temperature, charger output. Slower charging speeds may not
indicate a vehicle malfunction. If the vehicle does not indicate a
malfunction, please advise the customer to try different types/levels
of charging. E.g., charging station, home charger, receptacle, circuit.
CHARGING.
SOCKET.
BMW Generation 5.0 Battery Electric Vehicles feature an indicator light next to the charge
port which will indicate the current charging status.
White: Ready to accept charger. Charging socket unlocked.
Yellow (pulsing): Communication between charger and vehicle is
established.
Blue (permanent): Ready to charge in future (Charging in
Timeslot).
Blue (pulsing): Charging.
Green (permanent): Charging completed or target SoC reached.
Red (pulsing): Fault detected.
A red pulsing light may not indicate a vehicle error.
Charger Lock
AC: Charger will be locked in port when vehicle is locked (Function
“Unlock after Charge” available in Head Unit).
DC: Charger will be locked in port during communication state
between charger and vehicle (prerequisite for DC charging).
CHARGING.
AT HOME.
All BMW electrified vehicles possess an internal unit to rectify AC voltage (typically
between 120VAC – 240VAC) to DC voltage to charge the High Voltage Battery.
Video: How-To
Manual
Flexible Fast Charger
BMW’s Home Charging solutions include the Flexible Fast Charger 2.0 and the BMW
Wallbox. BMW’s Flexible Fast Charger (FFC) provides charging speeds of up to 9.6 kW.
NEMA
14-50
NEMA
6-20
NEMA
5-15
BMW’s current* offering comprises adaptors for the following receptacles:
120V
240V
Video: How-To
Manual
BMW Wallbox
Alternatively, BMW offers a stationary Home Charging solution:
It is recommended to use Home Charging as frequently as possible
(e.g., charging overnight) unless high range is required in a short period
of time.
Electrical work should only be performed by a qualified electrician!
The vehicle AC current limit should not exceed the circuit breaker rating
*at the time of release of this guide
CHARGING.
AT HOME: CHARGEFORWARD.
Vehicle submits system
information to backend
Customer defines
departure times and
charging preferences
*only available for select participating utilities
✓
Vehicle receives charge plan
✓
Customer receives charging
information and incentives
Video: How-To
FAQ
ChargeForward
BMW receives local grid
related carbon
emissions*, price* and
other signals from several
sources
01000010
01001101
01010111
001
101
10
ChargeForward is now exclusively available to all BMW customers for charging at home.
ChargeForward enables customers to optimize their charging when carbon emissions are
lower in their local grid. In return, customers are rewarded with incentives.
CHARGING.
IN PUBLIC.
General public charging uses Level 2 or Level 3 charging. BMW Gen 5.0 vehicles can
accept charge power of up to 205kW.
Public charging stations generally require authentication before charging can commence.
Forms of authentication include:
Credit Card
NFC, e.g., mobile
device wallet
myBMW App:
“Charge here”
Plug & Charge
If any of the above authentication methods should fail it is
recommended to try another form of authentication if possible.
With various charging plans (model
dependent), BMW customers have
access to more than 4,000 High Power
Chargers. All chargers are seamlessly
integrated for Plug & Charge and
integrated into the myBMW App.
Enrollment
By creating a Shell Recharge account in
the myBMW App, customers get
automatic authentication access to over
100,000 Shell Recharge, ChargePoint,
EVgo, Blink, and EV Connect charging
stations. All through the myBMW App.
More Info
To find operating charge points for the customer’s vehicle the myBMW App as well as
“PlugShare” can be used. Through the myBMW App BMW currently (as of March 2024)
offers access to these Charge Point Operators:
CHARGING.
IN PUBLIC: PLUG & CHARGE.
Plug & Charge is a function that makes public charging even more comfortable. Only the
charging cable has to be plugged into the vehicle. The vehicle and charger establish
communication and automatically authenticate the user and commence charging.
Unique to BMW: the customer can digitally save up to five Plug & Charge enabled
contracts in his vehicle.
The following graphic will aid as a basic guideline for a proper setup of Plug & Charge.
STEP 01: DETERMINE YOUR BMW’S PLUG & CHARGE STATUS
STEP 02: SETUP YOUR BMW ID
STEP 03: ENROLL IN CHARGING PLAN
✓ View Your Vehicle
✓ Go to Electrify America
STEP✓
02: SETUP
Redeem
YOUR
OfferBMW
or transfer
ID existing Offer
✓ Enter Code
STEP 04: ACTIVATE PLUG AND CHARGE IN iDRIVE
From the iDrive main menu, select (1) Apps, then (2) Charging, (3)
Plug and Charge, (4) Available Contract, and (5) Download and Use.
STEP 02: SETUP YOUR BMW ID
STEP 05: USE PLUG AND CHARGE AT ANY ELECTRIFY
AMERICA PUBLIC CHARGING STATION
STEP 03: ENROLL IN CHARGING PLAN
Plug &✓Charge
availability
is subject to
View
Your Vehicle
vehicle✓
equipment
and Model
Year.
STEP
02:
SETUP
Go to Electrify
YOUR
BMW
America
ID Please
STEP
04:
ACTIVATE
PLUG
AND
IN iDRIVE
refer to the following Flow Code
forCHARGE
more
✓
Redeem
Offer
or
transfer
Offer
From
the iDrive main menu, select (1)existing
Apps, then
(2) Charging, (3)
Information:
✓ Charge,
Enter (4)
Code
Plug and
Available Contract, and (5) Download and Use.
1) As of 03/2024 following public charge point
operators are supported: Electrify America
2) Additional
be added
throughout
2024AT ANY ELECTRIFY
STEP
05: CPOs
USEwill
PLUG
AND
CHARGE
AMERICA PUBLIC CHARGING STATION
CHARGING.
INSTRUMENT CLUSTER.
BMW electrified vehicles instrument cluster display the status including all relevant
information about the current charging session.
Target State-of-Charge
AC/DC
Current charge power
Infrastructure display Reduction of charge power
: Battery cold
: Battery hot
Max. charge power Range with current Range when Charge
Target reached
State-of-Charge
Additional important symbols on the charging screen include:
Charging cable locked.
Charging cable
unlocked.
Departure time set.
Climate control
activated at departure
time. Flashing: Active.
One-time departure
time set.
Blinking: heating
active.
CHARGING.
CHARGING TIMES.
Charge Power [kW]
In general, charging power and therefore time depend on Input Voltage (V) and Current (A)
which equal the charging power (W = Wattage). Higher power leads to potentially faster
charging*. The following chart shows typical charging curves for AC and DC:
maximum
State-of-Charge [%]
DC
steady
0%
10%
20%
30%
40%
AC
50%
60%
70%
80%
90%
100%
Factors reducing optimal charging times include but are not limited to:
Charging station:
Charging station output may not reach nominal values due to
derating (controlled reduction of power) or infrastructure-related
limitations.
Vehicle State-of-Charge:
Very low (80%) SoC at start of charging may
reduce maximum charge power.
Battery Temperature:
If pre-conditioning was not completed the battery charging power
may be limited due to battery temperature.
Interior Climate Pre-Conditioning:
Based on ambient conditions, the power required to operate the
Climate control may affect the charging speed of the high voltage
battery.
Use AC chargers (including Flexible Fast Charger) for daily charging.
Use DC and High-Power DC chargers when you need to increase
your electric driving range in a short period of time.
*For specific charging power and limits refer to the vehicle manual and bmwusa.com
DRIVING.
RANGE.
All BMW light-duty vehicles are subject to EPA (Environmental Protection Agency)
regulation and testing. “Driving Range” on the Monroney Label is based on a federally
mandated EPA test cycle. Actual achieved range may vary based on various factors.
Deviations from standardized driving profiles may adversely affect range. All Gen 5.0
BMWs feature a state-of-the-art system to monitor actual driving patterns and
environmental conditions. The vehicle adapts to a customer’s driving style over time and
displays available range accordingly.
Factors affecting range calculation include but are not limited to:
▪ Average speed and acceleration
▪ Use of regenerative modes
▪ Average environmental conditions, e.g.,
ambient temperature, road conditions
▪ Tire size
▪ Average utilization of climate control
Range & Route
Video: Range II
Video: Range I
Adaptations are learned values over time. The vehicle may take
some time to adapt range prediction to a new driving pattern.
Please allow time for adaptation after vehicle programming.
Software upgrades may affect current adaptations for a short period.
Follow the Flow Codes to find recommendations on how to increase range:
DRIVING.
RANGE.
Range can be affected by a variety of outside influences. A deviation from the officially
communicated range for a vehicle may be normal and may not require a customer to visit
the dealership.
Larger tires increase overall weight and the contact surface to the
ground and therefore friction. Range may decrease.
Ensure the tires are properly inflated. Refer to Label on B-Pillar.
Significantly high or low temperatures may affect range due to the
battery’s characteristics. High and low temperatures cause the
battery to decrease its ability to maintain high efficiency.
Sustained high speeds lead to higher surface friction and wind drag
and therefore decrease range.
Lowering average speeds may increase range.
High payloads lead to higher overall weight. Higher weight
requires more energy to move the vehicle and hence reduce range.
Ensure that no unnecessary payload is carried (e.g., trunk).
Climate control uses electric systems to adjust temperatures. Large
differences between ambient/interior temperature reduce range.
Set temperature control to desired temperature in Auto-Mode.
Driving behavior such as fast acceleration or high speeds may
unfavorably affect the vehicle’s range. While the vehicle adapts to
the driver's profile, a sustained "spirited" driving style may lead to
less available range.
Steep roads and unfavorable road conditions may lead to lower
range. Stop-and-Go traffic may affect range.
Utilizing regenerative mode (B) may positively affect range.
DRIVING.
BATTERY PRE-CONDITIONING.
Battery pre-conditioning is used to adjust the battery’s temperature to enable optimal
efficiency when charging at low or high ambient temperatures.
Using BMW Navigation eRoutes as intended will ensure
automatic preconditioning of the battery and optimal high-power
DC charging, especially during hot and cold weather conditions.
The vehicle will use the time until arrival to bring the battery into the
optimal temperature range so that the vehicle can accept the
highest available charging power.
Charging power of up to 205 kW is supported. Maximum actual
charging power depends on factors such as vehicle State of Charge
and available infrastructure (charging station).
Video: myBMW App
Video: Trip Planning
Video: Pre Condition
Manual pre-conditioning is available through the vehicle’s head unit or the myBMW
App whenever it is needed. For more information scan the QR codes below:
Pre-conditioning may take up to 30 min. Please account for enough
lead-time before high-power DC charging.
TROUBLESHOOTING.
FLEXIBLE FAST CHARGER.
The new BMW FFC 2.0 provides error mode detections to identify an error source.
Errors are indicated on the FFC with the following symbols:
Vehicle
+
Error due to overheat
at main plug/socket
detected.
No error, booting
+
Error due to overheat
at Flexible Fast
Charger function box
Infrastructure
+
Temporary error.
Reboot FFC.
Flexible Fast Charger
+
Temporary error.
Reboot FFC.
To confirm possible malfunction, it is advised that a reboot of the
FFC is performed, and the duplication of the error is attempted.
Manual restart:
Unplug vehicle connector → Unplug device from socket outlet →
Wait for at least 5 seconds → re-plug to the socket outlet → re-plug
vehicle connector
Any combination of status lights indicates different modes and
errors. To verify possible errors manually restart the Charger. For
further information please see Flexible Fast Charger manual.
TROUBLESHOOTING.
CHECKLIST CHARGING.
Public Charging
Home Charging
General
The following checklist may be used to support service personnel in identifying potential
outside factors affecting the charging experience.
✓
Was the issue a single occurrence or recurring?
✓
Did charging fail during initialization/start or was
charging aborted?
✓
What was the current Limit set in the vehicles iDrive?
✓
Where any Check Control messages present?
✓
Was charging attempted at a different charger/socket?
✓
Was any damage on the charge plug detected?
✓
Was the charger/station/socket inspected by a qualified
electrician?
✓
Which charger was used (manufacturer/type)?
✓
If the Flexible Fast Charger was used, which adaptor
was installed and was a reboot attempted?
✓
Was the power grid/electrical installation inspected by a
qualified electrician?
✓
Which charger was used (manufacturer/type) and what
was the charging station identifier/name?
✓
What Charge Point Operator was used?
✓
Which authentication method was attempted (Credit
Card, NFC, myBMW App, Plug & Charge)?
✓
Where any errors displayed on the charging station?
✓
Was the CPO contacted and what feedback was given?
Published by: BMW of North America, LLC.
Valid at the time of publication (March 2024) for BMW Gen 5.0 Battery Electric Vehicles (including i4, i5, i7 and iX).
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TSB/Document ID: B610724
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