Technical Service Bulletin

91-23-03 - MIB3 Various Infotainment Concerns

Transaction No:

2070941/2

Release date:

3/19/2024

Condition
Model(s)

Year

Eng. Code

Trans. Code

VIN Range
From

VIN Range
To

PR Code(s)

Arteon, Atlas,
Atlas Cross
Sport,
Golf/GTI,
Jetta, Tiguan

2021

All

All

All

All

8AR

Arteon, Atlas,
Atlas Cross
Sport, Jetta,
Taos, Tiguan

2022 - 2023

All

All

All

All

8AR

Revision Table
Instance Number

Published Date

Version Number

Reason For Update

2070941/2

03/19/2024

91-23-03

Update PR code information

2070941/1

07/24/2023

91-23-03

Original publication.

This technical bulletin must be read in its entirety before attempting the software update.
• If software updates or flash campaigns/actions are performed on a vehicle, a battery charger
with at least 70A charging current MUST be used in order to avoid problems during the
updates and flash campaigns.
• This technical bulletin only applies to the vehicle groups specified above with PR code 8AR.

The customer may report one or more of the following symptoms:
Infotainment system freezes and/or reboots.
Infotainment system will not turn on/boot up.
Infotainment system loses sound and/or volume controls malfunction.
Navigation system malfunctions.
Page 1 of 5
© 2024 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-23-03 - MIB3 Various Infotainment Concerns

Transaction No:

2070941/2

Release date:

3/19/2024

App-Connect malfunctions.
SiriusXM radio malfunctions.

Technical Background
This procedure resolves the concern(s) specified above by updating the MIB3 Infotainment System to the
latest software level 0841.

Production Solution
Not applicable.

Service
Software Update Procedure
Connect the MTRMSP0702 battery maintainer/charger to the vehicle’s 12 volt battery.
Switch the ignition to the ON position.
Check the current software level by pressing the “Menu” hard key.
Page over in the Infotainment menu to select “Settings” from the touchscreen menu.
In “System Settings”, scroll down to select “System Information” from the touchscreen menu.

If the “Software”
level is lower than
0841, proceed
with this
Technical
Bulletin.
If the “Software”
level is equal to or
greater than
0841, this work
procedure does
not apply.

Page 2 of 5
© 2024 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-23-03 - MIB3 Various Infotainment Concerns

Transaction No:

2070941/2

Release date:

3/19/2024

Create the USB Drive with SD/USB Creator:
Refer to Technical Bulletin 2054866 (00-19-04) Set Up SD/USB Creator to Obtain Software Updates.
Use USB part number 3G0.919.360.TH

Update Programming:
Section 1: USB
Insert the USB driver 3G0.919.360.TH into port 1 of the USB connection in the center console.
Press and hold the “Menu” hard key located on the MIB display until “Service Mode” is made available.
Select “Software Update/Versions”.
Select “Start Update”.
Select “Update”.
Select the option “USB 1”.
Select “Start Update”.
Select “Start Update” again on the following screen.

The software update will now begin. Please note that various screens may be displayed during the
update process. Additionally, the infotainment display may switch off/on. This is normal behavior.

When the “Update Summary” screen appears, select “Resume”.
When the completed update prompt appears, select “OK”.

Section 2: Software Version Management (SVM)
Connect the ODIS tester to the vehicle’s Data Link Connector (DLC).
Initiate Guided Fault Finding (GFF) and allow the tester to complete interrogation of all modules.
Once GFF is complete, click on the “Special Functions” tab.
Under “5F – Information Electronics 1 – J794”, select “Adapting Software”.
Select option 1 “Software update via measure code”.
Enter SVM code 3700.
Continue through the test plan, confirming steps as needed.
When the test is complete, the test results will read “Data version in the vehicle is current”.
Page 3 of 5
© 2024 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-23-03 - MIB3 Various Infotainment Concerns

Transaction No:

2070941/2

Release date:

3/19/2024

Once the update is complete, exit GFF and remove the USB from the USB drive.

Warranty
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies
and Procedures Manual 1)
Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range
From

VIN Range To

Arteon, Atlas,
Atlas Cross
Sport, Golf/GTI,
Jetta, Tiguan

2021

All

All

All

All

Arteon, Atlas,
Atlas Cross
Sport, Jetta,
Taos, Tiguan

2022 - 2023

All

All

All

All

SAGA Coding
Use applicable Claim Type 1)

Claim Type:

Service Number:

Damage
Code

9193

0039

Parts Manufacturer

HST

Damage Location
(Depends on Service
No.)

--

--

Arteon, Taos, Atlas, Atlas Cross
Sport, Golf, GTI, Jetta, Tiguan

WG8 2)

Labor Operation 3) : Charge Battery

27068950 = See Elsa for latest time units

Labor Operation 3) : Update Programming USB

91931999 = 30 TU

Labor Operation 3) : Update Programming SVM

See GFF Time expenditure.

Causal Part:

91931999
Diagnostic Time 4)

GFF Time expenditure

01500000 = Actual GFF print out.
70 TU max.

YES

Page 4 of 5
© 2024 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-23-03 - MIB3 Various Infotainment Concerns

Road Test

Transaction No:

2070941/2

Release date:

3/19/2024

01210002 = 00 TU
NO

01210004 = 00 TU
Technical Diagnosis

01320000 = 00 TU max.

NO

Claim Comment: Input “As per Technical Bulletin 2070941” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only.

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policies and Procedures Manual.

Required Parts and Tools
Tool Description

Tool No:

Midtronics Battery Tester/Charger

MTRMSP0702 battery maintainer/charger

VAS Diagnostic Tool

VAS 6150/X & VAS 6160/X and
ODIS Service with current online updates

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 5 of 5
© 2024 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.