nN NO: D-23-24
MOPAR: TO: Dealer Principal, Service Se DATE: January 17, 2024

Service Advisor, and Warranty Claims

Administrator

SUBJECT: 2019 - 2021 RAM Promaster (VF)

62TE Transmission Core Returns (Rev. A) FOR: All U.S. Dealers

All U.S. Business Centers

230 oO OOOO ovisiong are noted In RED TIE
PURPOSE:
To announce the process change to the core pickup submission process. Reman Transmissions
are an important part of the service strategy on 62TE Transmissions (Sales Code DG2),
especially in the case of the 2019 - 2021 RAM Promaster (VF). This announcements to make you
aware of a special supplemental service procedure to assist in expedited movement of 62TE
Cores. This procedure supports transmission returns BEFORE receipt of the new (replacement)
transmission.
Affected Vehicles:
2019 - 2021 RAM Promaster (VF) with Reman 62TE Transmission (part number R8453637AB)
TIMING:
Effective with repairs beginning on December 19, 2023
ACTION:
Mopar Supply Chain, Technical Services, and Fleet Service Operations have reviewed the
service procedure for removing a 62TE transmission with the intent of expediting the return of
the Core. The teams came up with a solution where the transmission can be removed, yet the
engine can be secured in the vehicle and the vehicle moved from the service bay. This will
allow a dealer to return the core sooner instead of performing the procedure after a 62TE
transmission arrives. In addition, the dealership will be able to remove the vehicle from the
service bay, freeing up valuable space for another service customer.
The high-level process is:

1. Dealer must maintain any diagnosis / pre-authorization requirements. Wherever
transmission replacement is required/approved, order the replacement transmission
Special Order type and upgrade to VOR.

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| 2. Immediately begin transmission removal procedures as outlined in DealerCONNECT>
Service> Repair Information> Service Library.
3. After the transmission has been removed, secure the engine (Refer to TSB 21-033-23 or
SOL $2321000011).
4. After the engine is secure, move the vehicle from the service bay.
5. Palletize the 62TE Transmission Core. Refer to TSB 21-033-23 or SOL $2321000011 for
MOPAR. instructions (or below).
6. Ship to ATC. See instructions on the following page. Also refer to DealerCONNECT>
Parts> Return> Critical Core Return Program.
CLAIM PAYMENT:
Use the following labor operations numbers and time allowances where applicable:
Labor Description |_Number | Type | Hours _|
Transmission, Automatic - Replace - Replace 62TE equipped with 3.6
liter engine - Engine Remaining Secured in Vehicle for Transmission 21-00-06-CH Primary
Core Processing (3 - Highly Skilled)
[isionanecey | ava | oan | on |
Teardown/Reassembly
[Hose tub, vansmision oi cooler One or Baii(I-Soni-Skiled) | 71251750 | feeted | 08 |
This new LOP (21-00-06-CH) reimburses an extra 3.1 hours of labor than the current Transmission
Replacement LOP (21-00-06-13). The 3.1 hours includes securing the engine and moving of the
vehicle.
Thank you for your support in expediting the core returns on these critical parts to support our
Fleet customers.
Please ensure that all affected dealership personnel are aware of this bulletin.
WARRANTY OPERATIONS
FCA US LLC reserves the right to change any or all of the rules set forth in the Dealer Policy Manual and the Warranty Administration Manual by means of Warranty Bulletins and also by making
‘the amended manual available to you on DealerCONNECT.
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RAM Nome

| Dealer Core Pick-up Process & Instructions:

nN 1. The dealer will need to go to the web portal WWW.AERCORES.COM to schedule and

arrange pickup for return direct to supplier of the below critical parts and components.
MOPAR.

When entering return ensure Advance pull is selected:

Welcome to the AER Cores Portal
Teen Pros Sore tage of uns below, then ex Search TP
Select Return Type:

2. AFS will email the BOL to the dealer/pick-up location. The BOL # should match the BOL
on the email from the AER core team and can be used for tracking purposes.

3. AFS will call the dealer/pick-up location (using the contact information provided on the
core pick-up request form) to confirm the BOL has been received and printed and will
schedule the carrier to come pick-up the core at that time.

4. The carrier will pick-up the core from the requested pick-up location and deliver it
directly to Supplier.

5. Once the unit has been picked up, core credit will be issued within 1-2 invoicing cycles.
**PLEASE NOTE: A replacement transmission must be ordered per normal procedures using a
Special Handling order type that the dealer upgrades to VOR. A transmission will not be
automatically ordered when core pick-up is requested. This is NOT an exchange process; this is
a method to improve transmission turnaround time.

PALLETIZATION OF 62TE TRANSMISSION ;
Ve
1. DRAIN ALL THE FLUID OUT OF THE DAMAGED ws ss Ay
TRANSMISSION 4 So Te
2. LAYER THE PALLET WITH CORRUGATED SHEETS \ “ri
+ MINIMIZE ANY EXCESS FLUID THAT COULD DRAIN a SS -
DURING SHIPPING i |
3. PLACE THE TRANSMISSION ON ANY AVAILABLE yp Ls
PALLET I. —
+ PLACE UPRIGHT TO MINIMIZE LEAKS wits
+ SEE PHOTOS
4, SECURE TRANSMISSION TO THE PALLET Ne i ae
+ PLASTIC BANDING E Fah a
+ RATCHETSTRAP + aro e |
+ STRETCH WRAPPING 2 nN
5. SHIP TO ATC - Must use Critical Core Return Program y a
DealerConnect>Parts>Return=Critical Core Return Program aaa _
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RAM Nome

| Process Change on Critical Core Return Shipping
nN *It is imperative ALL Service and Parts Personnel are following this procedure*
To improve Critical Core Return shipping AER has established website portal to submit
MOPAR: below Critical Core Return parts for expedited pickup.
R/U8453637AB R/U8144176AG
R/U8210327AG R/U8414420AB
CSPM44A3AA R/U8599680AA
CSPM44A4AA R/U8156209AH
DO NOT return via DDS or any other shipping method - Failure to follow this procedure will
result in a $100 CHARGEBACK FOR NON-COMPLIANCE if not arranged through AER Logistics.
Create a core return ticket in Global Core Return System (GCRS) first, then follow prompts in web
portal WWW.AERCORES.COM to schedule and arrange pickup for return direct to supplier of
these critical parts and components to remanufacture.
: Welcome to the AER Cores Portal
‘ran nrg eee com mere
Select Return Type
Pat (one par BOL)
core Tage
CSS)
MOPAR.
*Please ensure all pertinent personnel are aware of and using ONLY this process for parts
mentioned to expedite returns and avoid a non-compliance chargeback.*
For any questions relating to Core Returns or this process:
Submit your inquiry on Dealer Connect>Parts>Contact Global Core Returns (Preferred)
Or you may call GCRS Customer Service Toll-Free at 866-254-2940 (Limited Phone Support)
@ —sss -eo-w @ veep SM -~--

nN Q: What is the Core Return Instructions with no invoiced order?
Mopar. “: Parts>Global Core Returns>Eligibility/Entry/Assignment>Eligibility>Page Next (x times) until
GCRS HOTLIST is reached.
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ACTIVITY ‘CORE RETURN ELIGIBILITY.
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Select Part>Return Entry
**Hit submit once to allow Odometer/VIN/Repair Date fields to open to be fillable**
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Global Core Returns
‘Return Entry | Bioibilty | Assign Gore Pickup | Core Program Referral
Dire enter dat oral requted fields
Part Number:* [USISS6S7H5___] Return Quantity [T_] _ Warranty Repair (WARRANTY ¥] Return Partto dealer" (NO-0_¥]
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ENCLOSE THIS TICKET IN A DOCUMENT ENVELOPE #00PM1262 AND ATTACH TO THE CORE =
RETURN. REFER TO SECTION 40-10 OF THE CORE RETURN POLICY AND PROCEDORE., =
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**This MUST SHIP THROUGH AER CRITICAL CORE RETURN PROGRAM**
www.aercores.com
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