NHTSA ID Number: 10251795
Manufacturer Communication Number: S238A000028
TSB/Document Date: 2024-03-18
Summary
Radio Black Screen, Freezing, Reset, Cutting Out Or Inoperative Intermittently
Case Number: S238A000028 Rev. - A
Release Date: January 2024
Symptom/Vehicle Issue: Radio Black Screen, Freezing, Reset, Cutting Out Or Inoperative
Intermittently
Customer Complaint/Technician Observation: Customer may report radio intermittently
not working, cutting out, freezing, or resetting. Technician may or may not be able to reproduce
customer’s concerns.
Discussion:
1. Take a vehicle scan report. Fix any Diagnostic Trouble Code (DTC) issues found with
standard diagnostics in Service Library.
2. Verify the status of charge of both main battery and Aux battery, make sure both main and Aux
batteries State Of Charge (SOC) over 85%.
3. Make sure radio is on, an unintentional radio off with power knob will carry over to next ignition
cycle after radio boot up. In this case, please press the Power Knob to turn on the radio.
4. Perform a radio reset to recover radio when experienced abnormal radio operation (E.G blank
screen, screen freeze/cut in and out) Press and hold the left radio volume/power knob for > 10
seconds until the radio reboots.
5. Please inform/educate the customer to try to perform a reset during abnormal operation using
the method in step #4.
For intermittent issue if radio is replaced, please document the frequency of the occurrence,
what other activity was going on during the issue, (e.g. CarPlay/Android Auto running,
Satellite radio, listening to other media). Black screen, freezing, resetting, cutting out or
inoperative intermittently will recover by performing a radio reset.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library
entry if no solution is found.
Stellantis US LLC
Version 4.5 07/22/2022
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TSB/Document ID: S238A000028
Replacement Service Bulletin Number:
MFR Communication Date: 2024-01-26
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:INFOTAINMENT
MFR Component System:
MFR Component Subsystem:
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