Technical product information
Rear Seat Entertainment screens are not working
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley

Topic
Market
area

Brand
Transaction
2069686/3
No.
Level
EH
Status
Approval
Release
date
New customer code

Object of complaint
information, navigation, communication, entertainment -> audio, video, television -> rear-seat
entertainment system display panel
information, navigation, communication, entertainment -> audio, video, television -> rear-seat
entertainment system display panel

Vehicle data
Bentayga Series
Sales types
Type MY

Brand Designation Engine code Gearbox code Final drive code

4V1*
4V1*
ZV1*
ZV1*

E
E
E
E

2023
2024
2023
2024

Equipment combinations

Documents
name

INTERNAL

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*
*
*

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*
*
*

*
*
*
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Complaint type
Position
functionality -> partially without
left
function
functionality -> without function
right
/ defect

Customer statement / workshop findings
Rear Seat Entertainment screens are not working

Technical background
In the event the rear screens are not working please refer to the Measure section of this TPI

Production change
-

Measure
1) Referring to Figure 1 check the following:
•

Check to confirm if the link harness is connected into the plug (For clarity the harness is not connected in the example shown)

Figure 1
2) In the event the harness is not fitted and the issue is still evident - Conduct the harness fit process from Step 3
Or
In the event the harnesses are fitted but not connected - Connect the harnesses and check the operation of the rear screens
Or
In the event the harnesses are fitted and the rear screens are not working the operative should conduct the following
•

Referring to the applicable wiring diagram - Check to confirm the integrity of the applicable wiring circuits are to specification, in the event
the wiring is to specification please also refer to TPI 2069267/-

Right and left hand front seat rear screen harness fit procedure
NOTICE

•
•
•
•
•

Left and right hand front seat squab cover overall condition (highlight/note any damage for reference purposes)
Left and right hand front seat cushion cover (highlight/note any damage for reference purposes)
Inner and outer front and rear sill tread plates (highlight/note any damage for reference purposes)
Left and right hand front seat back panels (highlight/note any damage for reference purposes)
Left and right hand rear door trims (highlight/note any damage for reference purposes)

INTERNAL

HINT: The photographs are recommended to be taken/saved to ensure the trim is in the same overall condition once the
rework procedure has been conducted
WARNING
Warranty payments will not be considered under any circumstances for damage to any trim and/or components
TIP: In the event that damage is evident on any of the afore mentioned components, the operative must make the customer
aware before proceeding as any damaged trim identified after the rework instructions have been conducted will not be
covered under warranty
3) Referring to Rep.Gr 69 - Remove the airbag fuse
4) With the seat remaining in the vehicle - Referring to Rep.Gr 72 - Remove the right hand front seat clamshell - To remove and fit
NOTICE

HINT: Due to the harness not being secured at the original location points some of the harness securing clips (fitted to the
harness) will not be required
For clarity the photographs shown are for references purposes only, some photographs show the front seat not fitted in the vehicle or partially
assembled during the manufacturing procedure
The process detailed is on a right hand front seat however the process is the same for a left hand front seat unless advised
•

Figure 2 - Shows the advised harness route for the right hand front seat

Figure 2

INTERNAL

•

Figure 3 - Shows the advised harness route for the left hand front seat

Figure 3
5) Referring to Figure 4 - Insert the 5 pin upper plug upwards towards the upper connection as shown (in between the squab and seat frame)

Figure 4
•

Referring to Figure 5 - The upper plug should be located and secured as shown, the operative can access the upper connector by feeding
the harness in between the squab and seat frame

•

Push/fit the upper connection until a “Click” is heard

•

Conduct a pull check to confirm secure fitment

INTERNAL

Figure 5
•

Referring to Figure 6 - Once correctly fitted the upper RSE connection will be as shown

Figure 6
6) Referring to Figure 7 - Secure the harness into the seat frame as shown using the pre fitted clip

INTERNAL

Figure 7
7) Referring to Figure 8 - Route the harness at the right hand outer side of the seat frame, the harness should exit the seat frame at the point
shown (CIRCLE)
NOTICE

INTERNAL

Figure 8
8) Once routed correctly, the connection should be as shown in Figure 9
•

Continue to pull the excess harness through the gap between the seat squab and cushion

INTERNAL

Figure 9
9) Locate the unpopulated plug on the underside of the seat cushion (Figure 10)

Figure 10
10) Referring to Figure 11 - Push/fit the connection until a “Click” is heard
•

Conduct a pull check to confirm secure fitment

INTERNAL

Figure 11
•

Ensure any excess harness is suitably secured

11) Referring to Figure 12 (Right hand) the harness can be secured to the seat frame (Point A) using the pre fitted clips

Figure 12
12) Referring to Figure 13 - Operate the seat forwards and rearwards whilst checking to confirm the harness is not being stretched or
loosened/damaged during the operation

INTERNAL

Figure 13
13) Referring to Figure 14 - Operate the seat up and down whilst checking to confirm the harness is not being stretched or manipulated during
the operation

Figure 14
14) Should the harness be fitted and secured and described and the harness is not stretched or manipulated during the seat operation - Refit all
previously removed components
15) Repeats steps 2 through to 14 on the left hand front seat
NOTICE
16) Referring to Rep.Gr 69 - Refit the airbag fuse
17) Raise a non technical DISS query or respond via an existing DISS query stating in the title that TPI 2069686/- was conducted and the RSE
harnesses were successfully fitted

INTERNAL

Warranty accounting instructions
Warranty type
110 or 910
Damage service number 91 03
Damage code 00 28
Time to remove (x2) front squab covers (with picnic table)
Labour operation code 72 66 19 02
Time 60 TU
Time to remove (x2) front seat squab covers (without picnic table)
Labour operation code 72 66 19 01
Time 20 TU
Time to fit (x2) harnesses on the left and right hand front seats
Labour operation code 91 03 42 50
Time 30 TU

Parts information
Harnesses - 36A 970 732A (x2)

INTERNAL