BULLETIN NOTES
This SA supersedes the previously issued service alert(s) listed below. The changes are noted in Red.
Previous SAs:

Date(s) Issued:

SA-001/24

01/05/24

SA-014/23

11/14/23, 07/11/23, 03/20/23 and 03/10/23

SA-032/22

12/22/22 and 05/10/22

APPLICABLE MODEL(S)/VINS:
2023-2024 CX-50

DESCRIPTION
Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair
procedure before attempting any repairs as the sunroof may have rattles from more than one location.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
Determine the vehicle type (A or B) by using the table below.
Vehicle
Type

VIN Range

Side Cover
Rattle

Cross Brace
Rattle

Sunroof Unit

A

Up to production date 06/29/23.

Follow
Procedure A

Follow
Procedure B

Follow
Procedure C

B

After 06/29/2023 production and up to
7MMVA******165681
(produced before 09/11/23)

Follow
Procedure A

Contact Mazda
Techincal Hotline

Follow
Procedure C

C

After 7MMVA******165681
(produced after 09/11/23)

Contact Mazda
Techincal Hotline

Contact Mazda
Techincal Hotline

Follow
Procedure C

NOTE: Make sure to check any new parts for foam and/or felt that could be missing. If it doesn't have the foam and/or
felt, attach these items to the new parts.

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PROCEDURE A (FOR SIDE COVER RATTLE)
The noise comes from the side cover vibrating against the assembly at the location marked by the arrow due to poor
retention of the cover clips.
1. Test drive the vehicle and if you hear the noise, press the edges of the side covers (6 total) as shown in the example
below.
Was the noise eliminated?

• YES: Continue to the next step.
• NO: Skip to the next section.

2. Order all 6 link covers and inspect them for non-woven felt.
Do they have non-woven felt as shown in the image in step 3?
• YES: Go to step 4.
• NO: Continue to the next step.

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3. Cut 4 pieces sized 5 mm x 15 mm x 0.4 mm and 4 pieces sized 10 mm x 10 mm x 0.4 mm out of the A-pillar felt, and
then tape the cut pieces to the new link covers as shown in the image below.

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4. Replace all 6 link covers and retest for the rattle noise.
PROCEDURE B (FOR CROSS BRACE RATTLE)
The noise comes from the cross brace cover after the vehicle has been driven and the clips loosen. Follow the
instructions below to eliminate the noise.
1. Refer to the attached video for a test procedure that does not require a test drive.
Is there a rattle?
• YES: Continue to the next step.
• NO: Skip to the next section.

2. Remove the rear glass panel using the SUNROOF REAR GLASS PANEL REMOVAL procedure.
3. Remove the pushpins and then remove the trim.
CAUTION: DO NOT damage the trim as it is only available with the sunroof assembly.

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4. Add noise reduction material from the Interior Noise Kit (see below) anywhere the trim makes contact with the frame.

5. Reassemble the trim in reverse order.
NOTE: Make sure the clips are ok and properly reinserted.
6. Reinstall the rear glass using the SUNROOF REAR GLASS PANEL INSTALLATION procedure.
7. Retest for the noise.
8. Test drive the vehicle.
Do any rattling noises remain from the sunroof area?
• YES: Continue to the next section.
• NO: Return the vehicle to the customer.
•
PROCEDURE C (FOR SUNROOF ASSEMBLY MOUNT POINTS)
1. Access the sunroof assembly mounting points using the relevant steps from the PANORAMA SUNROOF UNIT
REMOVAL procedure.
2. Check the attaching hardware and ensure all nuts and bolts are tightened to specification. Refer to the PANORAMA
SUNROOF UNIT INSTALLATION procedure for torque specs, the location of the hardware, and the relevant final
assembly steps.
Were all sunroof rattle noises resolved?
• YES: Return the vehicle to the customer.
• NO: Continue to the next section.

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SUNROOF UNIT
1. Remove the side cover at the front of the assembly to eliminate it as a possible noise source and for better access to
the sunroof linkage.
2. Drive the vehicle with the sunroof open and confirm if a rattle is coming from the linkage in the general areas the red
arrows point to.
NOTE: If you can reach the links that are rattling, you can hold them to confirm if the noise is eliminated.

Is there a noise from the linkage in this area?
1. YES: Replace the sunroof unit.
2. NO: Create a video of the concern and then contact the Mazda Technical Assistance Hotline.

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PARTS INFORMATION
NOTE: If replacing any existing parts, use the GEPC with the VIN to look up parts to ensure they are the latest version
and correct for that VIN.
Parts
Number

Description

Qty.

Notes

VAY1-68-2A3 A-Pillar Felt

1

VAY1-68-2A3 is considered a "shop supply" and bundled into the labor operation
time since the kit repairs multiple vehicles.

VA45-69-830
-75

1

This does not include glass.

Unit,
Sunroof

For Procedure A
Parts Number

Description

Qty.

VA45-69-815

Link. Cover (R), Front

1

VA57-69-815

Link. Cover (R), Rear

1

VA62-69-815

Link. Cover (R), Center

1

VA45-69-816

Link. Cover (L), Front

1

VA57-69-816

Link. Cover (L), Rear

1

VA62-69-816

Link. Cover (L), Center

1

Notes

Only replace if directed by procedure A.

NOTE: Make sure to check any new parts for foam and/or felt that could be missing. If it doesn't have the foam and/or
felt, attach these items to the new parts.

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