NHTSA ID Number: 10251282
Manufacturer Communication Number: 24-01-009H
TSB/Document Date: 2024-03-05
Summary
Hyundai
has launched an anti-theft software upgrade and window decal campaign (Campaign 993), combined with an anti-theft steering wheel lock campaign (Campaign P32), and anti-theft ignition cylinder protector campaign (Campaign 9A5) in response to an increase in thefts of certain 2011-2022MY Hyundai vehicles not equipped with engine immobilizers targeted through social media. Campaign 9A8 has also been released to provide a revised software update to certain 2018 model year Elantra vehicles. For certain vehicles that cannot be upgraded with the software under Campaign 993, Hyundai is offering customers an anti-theft ignition cylinder protector to be installed on their vehicle. This Dealer Best Practices Guide provides information to assist dealership personnel with customer questions relating to the immobilizer software upgrade, window decals and steering wheel lock anti-theft solutions available from HMA through Hyundai dealerships.
customer), Campaign 9A5 ignition cylinder protector, or perform Campaign 9A8 if needed.
Readiness:
Does your dealership have the Campaign 993 anti-theft window decals, Campaign 993 Remote
Started Cable Update Kits, Campaign P32 anti-theft steering wheel locks, and Campaign 995 Ignition
Cylinder Protectors, in stock for customers with appointments?
Yes: Make sure all Service Advisors and appointments schedulers are aware of this
required/available offerings and procedures.
No: Order the Campaign 993 anti-theft window decals, Campaign 993 Remote Started Cable
Update Kits, Campaign P32 anti-theft steering wheel locks, and Campaign 995 Ignition Cylinder
Protectors.
Reception:
Does the customer’s vehicle have a push button Start/Stop button or an Immobilizer lamp in the
instrument cluster?
Yes: If campaign 993 is open on the vehicle, please follow TSB 24-01-009H (or latest version) to
perform inspection procedures and submit a campaign claim.
No: Check to see if Campaign 993 applies.
Did you check WebDCS to see if Campaign 993 applies and if there are any other open recalls or service
campaigns?
Yes
No
If the vehicle has push button Start/Stop or the immobilizer indicator in the instrument cluster and
has an open campaign 993, did the Service Technician take a picture of the push button start and/or
instrument cluster/gauges/telltales (with vehicle in Accessory mode)?
Yes
No
Does the vehicle have aftermarket window tint installed on the front driver and passenger windows?
Yes: Advise the customer that there is a possibility that the application of the Campaign 993
anti-theft window decals may affect the aftermarket window tint.
No
Does the vehicle have an aftermarket security system or remote start system installed?
Yes: Advise the customer that there is a possibility that the BCM software update may interfere
with the operation of the aftermarket security system. Ask the customer if they may wish to
opt-out of the software upgrade and fill out the opt-out form.
No
Did you explain to the customer the expected repair time and set the expectation for a status update?
Yes
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No
Repair:
If Campaign 993 was performed, did Service Technician take STUI pictures of the driver’s and
passenger’s front side window anti-theft stickers after installation showing the last 6 digits of the VIN
and date of repair as per TSB 24-01-009H (or latest)?
Yes
No
Has a Certified-level or above Service Technician been assigned to perform the upgrade (if
Campaign 993 applies)?
Yes
No
Did the Certified Technician use the window decal template as per TSB 24-01-009H (or latest) during
the software upgrade to apply the two anti-theft window decals?
Yes
No
If Campaign 993 does not apply, and if the vehicle IS NOT equipped with an engine immobilizer, and
ONLY IF the vehicle is eligible Campaign P32/9A5 (check VIS), did you offer the Campaign P32 antitheft steering wheel lock or Campaign 9A5?
Yes
No
Return:
Did you get the customer’s signature on all warranty lines in addition to the final RO?
Yes
No
Did you advise the customer that the anti-theft software is designed to arm the system after the vehicle
is locked with the key fob? The vehicle may not start again if it is not unlocked with the key fob.
Yes
No
Customer FAQs
Q1: What is the issue?
A1: Criminals are targeting certain model year Hyundai vehicles based on the understanding that some
models did not come standard with an engine immobilizer. There has been a coordinated campaign on social
media to highlight ways for criminals to circumvent the existing security features on Hyundai vehicles
without an immobilizer. There is no malfunction or defect with security features on these vehicles, and they
all meet or exceed Federal Motor Vehicle Safety Standards.
Q2: What is an Engine Immobilizer?
A2: An engine immobilizer is an electronic security device fitted to a motor vehicle that prevents the engine
from being started unless the correct key (transponder or smart key) is present. Even in Hyundai vehicles
without an immobilizer, other protections have been built in that must be circumvented to allow the vehicle
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to be started without a key.
Q3: I have a push-button start vehicle or Immobilizer lamp in the instrument cluster. Is my vehicle
affected?
A3: No. All Hyundai vehicles with a push button start or immobilizer lamp in the instrument cluster are
equipped with an immobilizer.
Q4: Will there be a Recall or Stop Sale?
A4: These vehicles meet or exceed all Federal Motor Vehicle Safety Standards and these thefts are not
related to a malfunction or defect with the security features.
Q5: I drive a Genesis vehicle, which I found out is made by Hyundai’s parent company. Is my vehicle
affected?
A5: No. Vehicles distributed through Genesis Motor America come standard with an immobilizer.
Q6: My Hyundai has a key ignition, but I’ve been told I have an immobilizer already equipped. Is that
accurate?
A6: It depends. Some vehicles with turn-key ignitions did come equipped with an immobilizer. Please contact
your dealer or Hyundai Customer Care Center at 888-498-0390.
Q7: What will Hyundai do for vehicles eligible for a software upgrade?
A7: Your Hyundai dealer will perform a system upgrade for the IBU/BCM to improve the Hyundai burglar
alarm system operation and ignition start logic. Hyundai will also install anti-theft deterrent labels for the
front driver and front passenger windows of your vehicle. This procedure will be performed at NO CHARGE
to you. Once the upgrade procedure has been completed, be sure to lock your vehicle with the key fob to
activate the enhanced anti-theft system. It is also recommended that you unlock your vehicle with the key
fob to access the vehicle to ensure that it will start.
Q8: I have an aftermarket security system on my vehicle. Will the software upgrade affect my aftermarket
anti-theft system/software?
A8. There is a possibility that the BCM software update may interfere with the operation of the aftermarket
security system. Any affect on aftermarket security system will be customer's responsibility.
Q9: Will Hyundai offer free steering wheel locks to customers?
A9: Yes. Hyundai is offering anti-theft steering wheel locks to customers with eligible vehicles. There also is a
process by which customers whose vehicles do not have an immobilizer may be eligible for reimbursement
for purchase of a steering wheel lock. Please direct these customers to www.hyundaiusa.com/anti-theft to
enter their VIN and determine applicability, or they can contact the Hyundai Customer Care Center at 888498-0390.
Q10: I am with Law Enforcement. Is there a cost or any obligation to receive steering wheel locks?
A10: There is no cost or obligation. Hyundai is providing an allotment of steering wheel locks to law
enforcement in affected areas, subject to availability.
Q11: I understand there is a Class Action lawsuit related to the current thefts of Hyundai vehicles. Can you
comment?
A11: Hyundai is committed to the quality and integrity of our products and plans to continue supporting the
communities affected by this theft issue. All our vehicles meet the anti-theft requirements of Federal Motor
Vehicle Safety Standard 114. We appreciate and share the interest in addressing the rise in thefts of these
vehicles. Hyundai recently announced the launch of a free software upgrade and/or antitheft steering wheel
locks, to help prevent the theft mode popularized on social media. For further information, please contact
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the call center at (888) 498-0390 or visit HyundaiAntiTheft.com.
Q12: I am a reporter. Can I speak with someone at Hyundai?
A12: For all media inquiries, please contact Ira Gabriel, Sr. Group Manager, Corporate and Marketing Public
Relations ([email protected]).
Q13: I am calling from a Police Department. I understand you have a program to give-away steering wheel
locks. Is there someone at Hyundai I can speak with?
A13: For all law enforcement inquiries, please contact Ira Gabriel, Sr. Group Manager, Corporate and
Marketing Public Relations ([email protected]).
Q14: How do I obtain insurance through AAA?
A14: Hyundai and AAA insurers have increased insurance options in most states for owners and lessees of
eligible affected vehicles. Customers can visit AAA.com/insurance to receive a quote.
Q15: Are AAA insurers offering coverage for affected Hyundai vehicles in my state?
A15: The program will be available in all states, with the exception of those states where AAA does not offer
insurance.
Alaska
Massachusetts
Washington (state)
The full list of states with AAA insurers offering coverage can be found here: Hyundai and AAA Insurers
Collaborate to Offer Insurance Options for Customers Affected by Method of Theft Popularized on TikTok Hyundai Newsroom. AAA insurers are independently operated.
Q16: How does the agreement solve for increased insurance premiums some Hyundai customers are
experiencing?
A16: We encourage customers who saw a major increase in premiums from other insurance companies to
contact AAA for a quote.
Q17: What if a Hyundai customer was previously dropped by AAA? Will their auto policy now be
reinstated?
A17: AAA will continue to write policies for eligible Hyundai vehicles. Customers should contact AAA to
address their specific situation and vehicle.
Q18: Will Campaign P32 for the steering wheel lock be closed with the launch of Campaign 9A5 for the
protector?
A18: No, both will stay open. One or both are to be performed, assuming campaign(s) are open for the
vehicle.
Q19: I have an aftermarket alarm/anti-theft system equipped on my vehicle. What are my options?
Only if the customer’s vehicle is equipped with an aftermarket alarm/anti-theft system may they opt-out of
receiving the software upgrade. The customer will need to sign an opt-out form provided by the dealer. This
will close out the 993 campaign on the vehicle.
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Contact Reference
Thank you for your prompt attention to this important security matter and for your continued commitment to
Hyundai customers.
Key Contact Information
Dealer Support
Parts
Contact Information
[email protected]
Description
Parts ordering hotline
1-800-545-4515
Techline
1‐800‐325‐6604
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty HELPREP Line
1‐877‐446‐2922
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
Warranty Prior Approval (PA) Center for Hyundai Dealers
[email protected]
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Assistance with Car Care Scheduling:
Xtime Technical Support
AutoLoop Technical Support
•
1-877-850-2010
CDK Technical Support
https://serviceconnect.support.cdk.com/
Assistance with Car Care Scheduling:
•
Customer Support
Contact Information
Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Description
Hyundai Customer Care Center
(Recall /Campaign Questions)
1‐855‐671‐3059
Customer questions or concerns related to recall or service
campaigns
Hyundai Recall /Campaign
Hyundai Customer Care
Center (GeneralQuestions)
1‐800‐633‐5151
Updated information related to the specific recall or service
campaign
Customers general questions, non‐campaign related
Hyundai Roadside Assistance
1-800-243-7766
Hyundai Roadside Assistance
Key Reference Information
Name
Campaign Central
Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab
homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling
Tutorials
Car Care Scheduling (Xtime) - Recall
1. Log into Xtime
Appointment Notification
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
Parts – Campaign Parts
Management (CPM) Procedure
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
Service Rental Car (SRC) Program
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
Technical Service Bulletin (TSB)
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN
Listing
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
Recall Campaign Website
NHTSA Website
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
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Appendix
Document Topic
• NEW Class Action Settlement Information on Immobilizer (Page 1 of DBP)
• Campaign 993: Technical Service Bulletin (TSB) 24-01-009H published; operation
codes to address scenario where affected vehicle is equipped with aftermarket
alarm/anti-theft system; supersedes TSB 23-01-014H-6
• Adding note to IMPORTANT box on to address scenario where an affected vehicle is
equipped with an aftermarket alarm system or anti-theft system/customer may optout (Page 4 of DBP)
• Campaign 993 Opt-Out Form (pages 20-21) & Applicability Workflow (page 3)
• Added Q&A #19 on page 14 in regards to aftermarket alarm/anti-theft system
• Campaign 9A5 – Technical Service Builletin (TSB) 24-01-007H published – revising
decal part number to NP002-SC9A5 on page 5
• Campaign 9A5 - Technical Service Bulletin (TSB) 23-01-092H-1 published - additional
5 models
• Adding reference to additional 5 models on pages 5-6
• Adding Service Campaign 9A5 - Technical Service Bulletin (TSB) 23-01-092H
published
• Adding Service Campaign 9A5 throughout this document in multiple areas (pages 115)
• TSB 23-01-014H-6 published with additional note referencing TSB 23-BE-010H for
OEM Genuine Remote Start Module Software Update & Additional Target ROM IDs;
supersedes TSB 23-01-014H-5
• Update Steering Wheel Lock image on page 5 under “Parts Information”
Date
02/01/2024
•
08/17/2023
•
•
•
•
•
•
•
•
•
•
•
Added TSB 23-BE-010H for service campaign 993 vehicles equipped with the
Hyundai OEM remote start module that exhibit horn honking after receiving the
software update. Pages 3 & 5.
Includes updated text on page 9 where to find the installation instructions of the
Aftermarket Security kit.
Added hyperlink to page 10 to access instructions for installing the Hyundai-Approved
Accessory.
Campaign P32 for steering wheel locks (TSB 23-01-055H).
Class Action Settlement Language incorporated into Customer FAQ’s, #11, page 11.
TSB 23-01-014H-4 published with additional models/model years & inspection procedure
for start/stop button; additional models highlighted in this document & revised flowchart
provided.
Updated with latest information on reimbursement for vehicles without engine
immobilizers that don’t have campaign 993 (see customer talk track).
Updated Steering Wheel Lock Program information.
TSB 23-01-014H-4 updated with Sonata (YFa), Elantra (CN7/CN7a), Elantra GT (PD),
Accent (HC), Tucson (LM), Tucson (TL), Tucson (NX4/NX4a), Santa Fe Sport (AN/DMA),
Santa Fe (NC).
TSB 23-01-014H-2 updated with Kona (OS) & Veloster (FS/JS) Models.
How to arm & disarm the Anti-Theft Software after software installation on page 3.
Service Campaign 993 (initial launch).
01/22/2024
12/19/2023
12/11/2023
11/10/2023
10/26/2023
07/10/2023
06/15/2023
04/13/2023
04/06/2023
03/21/2023
02/13/2023
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TSB/Document ID: 24-01-009H
Replacement Service Bulletin Number:
MFR Communication Date: 2024-02-12
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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