Service Campaign 9A7: Central Communication Unit Logic Update for Wi-Fi Hotspot
Improvement – Dealer Best Practice
February 06, 2024
Document Topic
• Technical Service Bulletin (TSB) 24-01-014H published on Hyundai Tech Info

Date
02/06/2024

Campaign Description
On certain 2024MY Kona (SX2) vehicles the Central Communication Unit (CCU) is not providing the Wi-Fi
Hotspot setting information, specifically, the Mac address. Follow the service procedure to update the software
of the Central Communication Unit (CCU) in order to resolve this condition.

Affected Vehicles (Certain)
2024MY Kona (SX2) produced from 6/19/2023 – 11/25/2023

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Repair Information
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Refer to TSB 24-01-014H (or latest version) for repair procedure information.
Recommended Service Technician Training Level: Hyundai Certified (or higher)
Ethernet Cable Connection Required for Over-the-Air (OTA) Software Updates: See TSB 23-GI-006H
(or latest version) for information on configuring the tablet’s connection settings for the GDS and ECI
(Ethernet Communication Interface) module to enable Over-The-Air (OTA) Software updates.
o ECI Module must be used and connected prior to configuring tablet’s connection settings in
order for GDS to communicate with the vehicle via ethernet cable.

GDS Event & Tool Information
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Two (2) GDS events to update:
o #1066 – SX2 ICE CCU Logic Improvement (Wifi Hotspot) (Unit 1)
o #1067 – SX2 ICE CCU Logic Improvement (Wifi Hotspot) (Unit 1)
Required tool - ECI Module:
o Hyundai ECI Package: Part # G0XDDMN052
o Each dealer was previously shipped an ECI kit as an essential tool.
o Contact GIT America if additional tool is required or for further support at 888-437-0308.
o This tool is required to perform both GDS events.

Service Tips/Training
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If a customer arrives to the dealer with no appointment scheduled, it is recommended for the dealer to
offer alternative transportation to the customer.
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If customer schedules an appointment in advance, ensure the appropriate tools and equipment are onhand to perform any related repairs.
Always inquire if the customer will have time for an additional service to be performed if they were
originally scheduled for a different service.
Offer SRC assistance for customers who may be pressed on time.
Be honest with customers on wait times.
If the service is taking longer than expected, update the customer.
If you are unsure of certain processes, don’t guess. Take time to familiarize yourself with the proper
procedures or ask for help/clarity from your teammates or leadership.
If you see a team member having trouble addressing the concern, ask if you can provide some help.

Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers if their vehicle requires to be kept overnight. In
addition, a SRC may be required based on the repair procedure duration and any other additional work on the
vehicle that may need to be addressed during customer’s visit. If a SRC is not available, other options such as a
3rd Party Rental or Rideshare may be provided.

Warranty Information
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This service campaign pays 0.5 M/H for updating the Central Communication Unit (CCU) on the vehicle.
o The time includes taking a screenshot of the ‘ECU Update Complete’ screen and uploading.
Photos: Refer to TSB 24-01-014H (or latest version) for repair validation sample photo and additional
details regarding specific digital documentation requirements.

Parts Information
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NOTE: No parts are required for this service campaign to be performed, however, as a reminder, a fully
charged GDS tablet with latest software updates and an ECI module (Hyundai ECI Package: Part #
G0XDDMN052) are required to perform the updates.

Customer Talk Tracks
1.

“I see that your vehicle has an open service campaign that we would like to take care of for you while you
are here today. This service campaign requires the vehicle’s Central Communication Logic to be updated to
improve the vehicle’s Wi-Fi hotspot connectivity. This service, of course, will be provided at no charge to
you and, if necessary, we would like to offer you alternative transportation while we repair your vehicle. We
apologize for the inconvenience.”

2. “For Walk-In Customer: “During your visit today, I checked your vehicle for any open campaign or recalls
and found that your vehicle has an open campaign. This service campaign requires the vehicle’s Central
Communication Logic to be updated to improve the vehicle’s Wi-Fi hotspot connectivity. This service, of
course, will be provided at no charge to you and, if necessary, we would like to offer you alternative
transportation while we repair your vehicle. We apologize for the inconvenience.”
3. “For customers over the phone: “While I have you on the line and verifying your current appointment, I ran
your VIN and see that your vehicle has an open campaign. This service campaign requires the vehicle’s
Central Communication Logic to be updated to improve the vehicle’s Wi-Fi hotspot connectivity. If time
permits, we can address this campaign during your current appointment, and it will be at no cost to you.
Should you need, we can arrange for alternate transportation since this may prolong the stay of your
vehicle at service. We apologize for the inconvenience.”

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Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls? Did you check for any decline
services from previous visits?
Yes
No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership.
Also ask customer if he/she would like to have any of the previous declined services performed.
Readiness: Are the required tools (GDS, ECI Module) on-hand to complete this campaign?
Yes
No – Place an order for any additional tool(s) to service the customer during their appointment.
Reception: Did you explain to the customer the expected repair time and an expectation for a status
update?
Yes
No – Customer should be given an estimated time of when his/her vehicle is completed so the
customer can plan the rest of their day away from the dealership.
Did the customer provide authorization to perform repairs?
Yes
No – Customer should be given an estimated time of when his/her vehicle is
completed so the customer can plan the rest of their day away from the dealership.
Did you offer the customer Alternative Transportation if requested?
Yes
No
Repair: Does the Technician meet the recommended training requirements (Certified level or above) to
complete this campaign?
Yes
No – Please ensure a technician with a Certified level (or higher) completes this repair.
Repair: Were the appropriate photos taken as outlined in TSB 24-01-014H (or latest version)?
Yes
No – Please ensure the VIN/mileage and appropriate picture(s) are taken for the dealership to be
paid. See TSB 24-01-014H (or latest version) for sample photos. Refer to the latest Warranty Digital
Documentation Policy for requirements.
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
Yes
No – Customer should be signing the final invoice upon delivery of the vehicle.

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Customer FAQs
Q1: What is the issue?
A1: For the subject vehicles, the Central Communication Unit (CCU) is not providing the Wi-Fi Hotspot setting
information. In particular, the Mac address is missing.
Q2: What are the affected vehicles?
A2: Affected vehicles include certain 2024MY Kona (SX2) produced 6/1/2023 – 10/5/2023 by Hyundai Motor
Company (“HMC”) for sale in the U.S. Market.
Q3: What will be done during service at the Hyundai dealership?
A3: The service procedure requires updating the software of the Central Communication Unit (CCU) to resolve
this condition.
Q4: When will affected owners be notified of this campaign?
A4: Owners of the subject vehicles will be notified via First Class mail in March 2024.

Contact Reference
Please see the following list on the next page for commonly referred to contacts. Thank you for your prompt
attention to this important matter and continued commitment to Hyundai customers.

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Key Contact Information
Dealer Support
Parts

Contact Information

Description

[email protected]

Parts ordering hotline

1-800-545-4515
Techline

1‐800‐325‐6604

Warranty HELP Line

1‐877‐446‐2922

Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers

Warranty Prior Approval (PA) Center

[email protected]

Warranty Prior Approval (PA) Center for Hyundai Dealers

Xtime Technical Support

[email protected]

Assistance with Car Care Scheduling:

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1‐866‐984‐6355

AutoLoop Technical Support

[email protected]

Assistance with Car Care Scheduling:

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1-877-850-2010

CDK Technical Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling:

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Customer Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

Contact Information

Description

Hyundai Customer Care Center
(Recall /Campaign Questions)

1‐855‐671‐3059

Customer questions or concerns related to recall or service
campaigns

Hyundai Recall /Campaign Website

www.hyundaiusa.com/recall

Updated information related to the specific recall or service
campaign

Hyundai Customer Care
Center(GeneralQuestions)

1‐800‐633‐5151

Hyundai Roadside Assistance

1-800-243-7766

Customers general questions, non‐campaign related
Hyundai Roadside Assistance
Key Reference Information

Name
Campaign Central

Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab
homepage in www.HyundaiDealer.com

Car Care Scheduling (Xtime) - Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling
Car Care Scheduling (Xtime) - Recall
Appointment Notification

Parts – Campaign Parts Management
(CPM) Procedure
Service Rental Car (SRC) Program

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Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”

As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance

Technical Service Bulletin (TSB)

www.HyundaiDealer.com > Service tab > Hyundai Tech Info

Uncompleted Campaign VIN Listing

A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.

Recall Campaign Website

www.hyundaiusa.com/recall

NHTSA Website

www.safercar.gov

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