Service

Technical Information

07/24

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Warranty Information: Warranty Extension for High-Volt Battery Control Unit (07/24)

Vehicle Type:

Cayenne S E-Hybrid (92A)

Model Year:

As of 2015 up to 2018

Country /
Market:

•
•
•

Concerns:

High-volt battery control unit (part-ID 2794)

Cause:

Technical warranty extension (TWE) high-volt battery control unit

USA
Canada
Puerto Rico

The warranty on the high-volt battery control unit lasts for 20 years from the new vehicle delivery
date, irrespective of the total mileage of the vehicle.
You will find the exact warranty period of a vehicle in the vehicle information in the Porsche Central
Service System (PCSS).
The warranty extension is displayed as an additional new vehicle warranty scope and contains the added
information “High-volt battery control unit” in the “Coverage” column.
The warranty applies only in the USA, Canada and Puerto Rico markets and is always transferred
automatically to the next owner.
All other warranty terms and conditions remain unchanged.
Overview of components covered by the warranty extension

Information:

Part-ID

Designation

2794

High-volt battery control unit

Scopes not covered by this extended warranty
All damage or malfunctions caused by other external influences such as damage as a result of an
accident, incorrect use or neglect of the vehicle.
Restrictions on the cover of the extended warranty
The warranty and service information in the vehicle includes information about the warranty conditions
for the vehicle. The owner should always read these warranty conditions carefully as the rights and obligations listed there also apply to the extended warranty.
Customer communication
Please actively inform affected customers about the extended warranty only if this is a legal requirement
in your market. Otherwise, no active customer communication is planned.

AfterSales

Feb 29, 2024
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Service
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Invoicing:

ENU

Technical Information

07/24

For invoicing warranty claims using the “High-volt battery control unit” warranty extension, the claim must
be entered by specifying Warranty type 111 under part-ID 2794 – High-volt battery control unit
as the component responsible for causing the problem. The damage category is to be selected in
accordance with the customer complaint. The documentation specifications in the Porsche Warranty
Manual must be observed without restriction.
If a mobility option is required in relation to repairs covered by the technical extended warranty, this can
be invoiced as part of the existing customer mobility program. The Customer mobility program regulations apply unchanged.
If you have further questions and concerns relating to this extended warranty, please open a Warranty
Support PRMS ticket .

Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training
courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special
tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the
safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and
safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a
discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed.

© 2024 Porsche Cars North America, Inc.

Feb 29, 2024
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AfterSales