NHTSA ID Number: 10251259
Manufacturer Communication Number: 24B10
TSB/Document Date: 2024-03-05
Summary
Certain 2025 Model Year F-650/750 Vehicles Equipped with 6.7L Diesel Engines - Passenger-Side Floor Pan Heat Patch Installation
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed. NOTE - You can receive information about
Recalls and Customer Satisfaction Programs through our FordPass App.
The app can be downloaded through the App Store or Google Play. In
addition, there are other features such as reserving parking in certain
locations and controlling certain functions on your vehicle (lock or unlock
doors, remote start) if it is equipped to allow control.
Mobile Service
Ford
Mobile Service is offered by participating dealers, contact your dealer
for details.
Pick-Up and Delivery
Complimentary vehicle Pick-Up & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the repair completed.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2024 Ford Motor Company
Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
24B10
Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 24B10 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up
– Date: _______________
☐ Delivery
– Date: _______________
Repair Order #
Repair Order Date
Service Manager Signature
Date
© Copyright 2024 Ford Motor Company
Mobile Service Repair Assessment
Page 1
24B10
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming
- Light Mobile Service
- Enhanced Mobile Service
- Advanced Mobile Service
- Wheel and Tire Mobile Service
- Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
•
•
•
•
– Light Mobile Service
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)
© Copyright 2024 Ford Motor Company
Mobile Service Repair Assessment
Page 2
24B10
– Enhanced Mobile Service
A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•
•
•
•
– Advanced Mobile Service
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
© Copyright 2024 Ford Motor Company
TECHNICAL INSTRUCTIONS
PAGE 1 OF 6
CUSTOMER SATISFACTION PROGRAM 24B10
CERTAIN 2025 MODEL YEAR F650/750 VEHICLES EQUIPPED WITH A 6.7L DIESEL
ENGINE — HEAT SHIELD PATCH INSTALLATION
SERVICE PROCEDURE
NOTE: It is not necessary to remove the seats or console to perform this repair.
For Regular and Crew cab vehicles ONLY:
x5
1. Release the clips and remove the passenger side scuff plate. See Figure 1.
24090A
FIGURE 1
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
TECHNICAL INSTRUCTIONS
PAGE 2 OF 6
CUSTOMER SATISFACTION PROGRAM 24B10
For Super cab vehicles ONLY:
x7
2. Remove the retainer, release the clips and remove the passenger side scuff plate. See Figure 2.
2
2
1
24090B
FIGURE 2
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 3 OF 6
CUSTOMER SATISFACTION PROGRAM 24B10
For All Vehicles:
3. Release the clips and remove the Body Control Module (BCM) access cover. See Figure 3.
24090E
FIGURE 3
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 4 OF 6
CUSTOMER SATISFACTION PROGRAM 24B10
4. Position aside the weather strip, release the clips and remove the RH lower cowl trim panel.
See Figure 4.
1
2
x2
1
24090F
FIGURE 4
5. Position aside the passenger side flooring to expose the floor board. See Figure 5.
PASSENGER
SIDE FLOORING
EXPOSED PASSENGER
SIDE FLOOR BOARD
STUD FOR
MISSING NUT
STUD FOR
MISSING
24090CNUT
FIGURE 5
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
PLACE COPY HERE
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 5 OF 6
CUSTOMER SATISFACTION PROGRAM 24B10
6. Review the location where the heat shield patches will be installed. See Figure 6.
LOCATION TO INSTALL
INBOARD HEAT SHIELD PATCH
LOCATION TO INSTALL
OUTBOARD HEAT SHIELD PATCH
FRONT OF
VEHICLE
24090I
FIGURE 6
7. Install the inboard heat shield patch. See Figure 7.
• Position the heat shield patch with the notch facing inboard.
• Position the heat shield patch up against the inboard passenger seat mount.
• Remove the white paper backing and adhere the heat shield patch to the floor board.
FRONT OF
VEHICLE
INBOARD PASSENGER
SEAT MOUNT
HEAT SHIELD
NOTCH ORIENTATION
HEAT SHIELD
NOTCH ORIENTATION
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
AREA TO APPLY
HEAT SHIELD PATCH
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
FIGURE 7
INBOARD HEAT
STUD FOR
SHIELD PATCH
MISSING NUT
24090G
PLACE
COPY HERE
PLACE COPY HERE
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 6 OF 6
CUSTOMER SATISFACTION PROGRAM 24B10
8. Install the outboard heat shield patch. See Figure 8.
• Position the heat shield patch with the notch facing outboard.
• Position the heat shield patch up against the outboard passenger seat mount.
• Remove the white paper backing and adhere the heat shield patch to the floor board.
OUTBOARD PASSENGER
SEAT MOUNT
FRONT OF
VEHICLE
OUTBOARD HEAT
SHIELD PATCH
AREA TO APPLY
HEAT SHIELD PATCH
HEAT SHIELD
NOTCH ORIENTATION
HEAT SHIELD
NOTCH ORIENTATION
24090H
FIGURE 8
9. Reassemble the vehicle by reversing the disassembly procedure. This completes the FSA.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
- 3X Stronger than the leading full synthetic*
- 10X Better high stress performance**
- 20,000 miles between oil changes***
- Viscosity breakdown as measured in Kurt Orbahn test on 5W...
- As measured in Seq IX test under high load/torque conditions...
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TSB/Document ID: 24B10
Replacement Service Bulletin Number:
MFR Communication Date: 2024-02-28
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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