24KWA: 1180/T280/T380/T480 Mekra Lang Cab Mirrors
Lock Ring

7 edit © Clone
Number
24KWA / 24V017 / 2024-015
Supplier
Mekra Lang North America
Description
1180/T280/T380/T480 Mekra Lang Cab Mirrors Lock Ring
Date
1/24/2024
What's New
Safety Recall
Certain T180/T280/T380/T480 chassis may have cab mirror glass lock rings not fully seated. This could result in
loss of mirror glass, reducing rear visibility and increasing the risk of an accident or injury. Missing mirrors
cause non-compliance with FMVSS 111 / CMVSS 111. Mirror glass lock rings must be inspected and, if
necessary, reseated.
Introduction
Certain T180/T280/T380/T480 chassis may have cab mirror glass lock rings not fully seated. This could result in
loss of mirror glass, reducing rear visibility and increasing the risk of an accident or injury. Missing mirrors

cause non-compliance with FMVSS 111 / CMVSS 111. Mirror glass lock rings must be inspected and, if
necessary, reseated.
Situation
5,582 (5,140 US and 442 Canada) Model Year 2022-2024 T180/T280/T380/T480 chassis built from 07/28/2021
through 7/27/2023.
Resolution
Safety Recall
Service all chassis affected that enter your dealership, even if the customer has no issue with the chassis.
1. Review the attached chassis list for your dealer code and schedule your customer(s) for service if their
chassis is on the list.
2. In Service Management, select Campaign 24KWA to add it to the case. If the unit is released back into
service without performing the repair, make sure to also release the Campaign in Service Management.
3. If you are not using Service Management to start repair orders, review SIR for “Complete” or “In
Process" next to the 24KWA campaign code prior to performing this repair.
4. Follow the procedures to inspect and reseat the mirror glass locking rings.
Federal Law
It is a violation of Federal law for a dealer to sell or lease new vehicles covered by this recall until the defect or
noncompliance has been corrected.
Warranty
There is no time or mileage limit for this recall. Kenworth will pay for labor:
¢ 0.3 hours labor to inspect and reseat locking rings on cab mirror assemblies (both sides). Use Quick
Claim Code 24KWA.
© Missing mirror glass is not covered by this recall. File separate claims for replacement of missing or
damaged parts.
¢ File an additional claim for extraordinary circumstances. A quick claim for standard labor must be filed

first.
¢ File the claim within 14 days in accordance with Warranty Policy CA009.
Take-Off Parts Disposition: N/A
PRWS CLAIM CODING
Campaign |24KWA |Campaign Type |Safety Recall
Code:
Claim Truck Repair Type Proactive
Category:
Customer [062 Causal Code |A1
Concern
Code
Corrective |12 Responsibility |CampSupp
Action Code:
Code
Failure 002-010- |Causal Part R59-6140
Location 006
Supplier 19544AA B24-02A
Code 0.3 hrs.
Inspect and
reseat mirror
SRT Code glass locking
ring (both
sides) per
bulletin
procedure.
Procedure
Please follow your dealership's safety procedures and precautions to ensure the vehicle can be safely

repaired and maintained.

Read all steps before beginning.
See attached Procedures Document.
Parts

Labor Only — no parts required
Links

Chassis List

US Customer Letter

Canada Customer Letter
Procedures Document

Authored by: JB3