NHTSA ID Number: 10251104
Manufacturer Communication Number: 15-305-22R
TSB/Document Date: 2024-03-04
Summary
This bulletin announces updated reprogramming files available to optimize the new Gen 4.5 Denso CP1.5 Audio and Navigation head units.
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Bulletin Number: 15-305-22R; Revised: 02/26/24
Page 13 of 64
Software Version Table
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Bulletin Number: 15-305-22R; Revised: 02/26/24
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4f) Once the update begins, the screen below will be displayed with a progress bar. It takes about 15
to 20 minutes for the update to complete.
VERY IMPORTANT: NEVER turn off the ignition while the software update is in process.
4g) When the software update is complete, the following screen will be displayed (the actual
software version will be different).
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Bulletin Number: 15-305-22R; Revised: 02/26/24
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IMPORTANT NOTE:
On rare occasions a “Software Update Incomplete” message may appear in this step which occurs
due to a bug in the software update procedure. Proceed to Step 4i below to confirm the software
version has been updated to the latest version.
4h) Select OK in the screen above then remove the H/U reprogramming USB from the USB port.
4i) Turn the Ignition OFF, open the driver’s door then close the driver’s door.
4j) Wait for 3 minutes, then turn the ignition ON.
4k) Access Dealership Mode following steps provided item 4a and using the tables below, confirm
the software update completed successfully.
NOTE: The new Software Version number must be entered when prompted at claim entry.
Software Version Table
4l) Turn the ignition OFF, open the driver’s door then close the driver’s door to complete the
procedure.
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
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REPROGRAMMING BY SSM5 FOR IMPREZA/CROSSTREK 24MY AND WRX 24MY
4-SSM5-a. Introduction
For Impreza/Crosstrek 24MY and WRX 24MY it is required to use SSM5-R to access Software
Update setting in Dealership Mode Menu.
4-SSM5-b. Preparation
It is recommended to perform the reprogramming work with the Ignition ON and Engine OFF.
Preferably, it is also recommended to hook up a battery charger to the battery to maintain consistent
voltage in the electric circuits of the vehicle.
If the vehicle is Automatic (CVT) model, shift the select lever to N range and apply parking brakes
(EPB). With the gear in P range, the ignition switch is automatically turned off after about 1
hour. In case you perform the reprogramming work with Engine ON, make sure that the area is well
ventilated.
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Bulletin Number: 15-305-22R; Revised: 02/26/24
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Outline of the preparation steps:
•
Prepare USB flash drive to store software update files per the instructions in STEP 2 page 6.
•
Prepare an interface to connect the vehicle with the PC loaded with SSM software.
•
Install “Cloud Connector” to the PC.
•
CP1.5 cannot be updated through OBD connector) Connect DST-i between the vehicle and the
laptop to sync-up SSM5 with the vehicle.
•
Refer to TSB 14-28-21 “New Software Reprogramming Procedures / SSM5-R” for the setup
and configuration details with SSM5.
•
4-SSM5-c. Execution
i. Follow TSB 14-28-21 “New Software Reprogramming Procedures / SSM5-R” STEP
1- STEP 11 to connect the vehicle and the laptop with SSM5 access. When vehicle
information acquisition is completed, a list of on-board systems is displayed. Confirm that
either one of the two reprogramming availability option on the Cockpit Control Unit is
marked “Available” and click on it. See below.
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Bulletin Number: 15-305-22R; Revised: 02/26/24
Page 18 of 64
ii. Insert the USB flash drive containing the update data into the vehicle’s USB port and click
on [Start Reprogramming] to begin the reprogramming process.
iii. Follow TSB 14-28-21 “New Software Reprogramming Procedures / SSM5-R” STEP 12 STEP 15 to start the software update.
iv. The following progress bar will be displayed briefly (for a few seconds), and then it will
quickly reach 100% and switch to the next screen.
When the following screen is displayed, the software update starts within the CCU.
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
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At that time CID display changes to show software installation details and progress bar. Wait until
the CID screen displays “Software Update Complete”. See below.
Software Version Table
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Bulletin Number: 15-305-22R; Revised: 02/26/24
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v. After “Software update complete” appears in the CID, click “OK” on the SSM5 screen.
vi. Confirmation screen will be displayed as shown below. Check the box and click [OK].
vii. Follow TSB 14-28-21 “New Software Reprogramming Procedures / SSM5-R” STEP 16 STEP 20 to complete update verification procedure. If the software update has been completed
correctly, it will display “Reprogramming completed”. Remove the USB drive from the
vehicle and click on “Back to Diagnosis Screen”.
Note: It is very important to complete software update verification for the server to get all
required details for the VIN and store that information for future applications. For example,
campaign or recall eligibility or claim eligibility verification etc.
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Bulletin Number: 15-305-22R; Revised: 02/26/24
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viii. Please verify that the Cockpit Control Unit’s Reprogramming availability is set to ‘Not
Available.’ The software update process is completed at this point.
CAUTION: Once you have performed a software update, you cannot start the next software update
until the “Software update setup is initializing…” process is completed. If the Initializing screen
is displayed, please wait for about 30 minutes until it is finished. While waiting for Initializing to
complete, it is possible to turn the ignition on and start the engine. See Appendix A on pg.24 of this
bulletin if need additional information.
ix. Display the System Information/Version information following step 1b from page 4 to confirm
the software has been updated to match a new version from the Software Version Table below.
NOTE: The new Software Version number must be entered when prompted at claim entry.
Software Version Table
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Bulletin Number: 15-305-22R; Revised: 02/26/24
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x. Turn the ignition OFF, open the driver’s door then close the driver’s door to complete the
procedure.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru
Added Security Gold plan, this repair may be submitted using the following claim information:
REMINDER: The new Software Version number must be entered when prompted at claim entry.
NOTE: Retailers are now permitted to claim up to $5.00 per claim in Sublet to help offset the cost
of replacement USB drives. Repeated re-formatting of the USB drives used for reprogramming
can compromise their ability to operate properly. Over time, hardware connections can loosen and
stored data files can become corrupted. Retailers are responsible for replacing any worn or otherwise
inoperable USB drives as needed. This compensation is intended to help defray those costs.
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
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“APPENDIX A”
Follow this procedure in the RARE case of “Software update setup is initializing…” message is displayed:
• If the screen shown below appears, WAIT for approximately 30 minutes or as long as necessary
(waiting for longer than 60 minutes might indicate system malfunction). In that case please
perform recovery according to the instructions in “Appendix B ” to allow the Software update
setup initialization process to complete.
Base
High/Mid
•
The screens shown below will be displayed when the process completes.
Base
High/Mid
1. Turn the ignition OFF, open the driver’s door, close the driver’s door and WAIT for 3 or more
minutes before proceeding further.
2. Open the driver’s door again and either turn the ignition ON (if a charger is connected) or start the
engine.
3. Go to Dealership Mode menu again (PRESS and HOLD the RIGHT-side temperature control
buttons (both up and down) and press the Tune / Scroll knob 6 times then release all to display the
Dealership Mode) and select Software Update as in STEP 4c beginning on pg. 12.
IMPORTANT NOTE: If this procedure is required, contact Techline as additional action may be
necessary.
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Bulletin Number: 15-305-22R; Revised: 02/26/24
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“APPENDIX B”
In case of retrying the software update after the first attempt of update fails.
•
If the first attempt of update fails with the message below, follow the steps described below 1-2 to
1-8 before retrying the software update.
1-1. Select OK in the screen below
High/Mid
Base
1-2. Turn the ignition switch or the engine OFF, and turn it ON again.
Caution: Do not remove battery terminal and keep battery power supply.
Base
High/Mid
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Bulletin Number: 15-305-22R; Revised: 02/26/24
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1-3. Select Software Update in the Dealership Mode diagnostics screen.
Base
High/Mid
1-4. When you see the screen below, wait for approx. 15 minutes until the initialization is
complete
Base
High/Mid
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1-5. You will see the screen below when the initialization is complete.
Base
High/Mid
1-6. Turn the ignition switch or the engine OFF, open the driver side door and close the door
then wait for 3 minutes.
1-7. Open the driver side door then turn the ignition switch or the engine ON.
1-8. Go to Dealership Mode menu again (PRESS and HOLD the RIGHT-side temperature
control buttons (both up and down) and press the Tune / Scroll knob 6 times then release all to
display the Dealership Mode) and select Software Update as in STEP 4c beginning on pg. 12.
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“APPENDIX C”
In case the Gracenote update popup screen appears or software initializing screen does not go
away for more than 20 minutes, please perform steps 2-1 to 2-11.
High/Mid
2-1. Select “Settings” in the Dealership Mode diagnostics screen.
High/Mid
Base
Base
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2-2. Select “Memory Initialization”
High/Mid
2-3. Select “OK”
After Memory Initialization, all settings are reset to factory default.
High/Mid
Base
Base
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2-4. You will see the following screen
High/Mid
Base
2-5. After a few seconds, system restarts itself.
2-6. Select “Software Update” in the Dealership Mode diagnostics screen.
Base
High/Mid
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2-7. When you see the screen below, wait for about 15 minutes until the initialization is complete
Base
High/Mid
2-8. You will see the screen below when the initialization is complete.
High/Mid
Base
2-9. Turn the ignition switch or engine OFF, open the driver side door and close the door then
wait for 3 minutes.
2-10. Open the driver side door then turn the ignition swatch or engine ON.
2-11. Go to Dealership Mode menu again (PRESS and HOLD the RIGHT-side temperature
control buttons (both up and down) and press the Tune / Scroll knob 6 times then release all to
display the Dealership Mode) and select Software Update as in STEP 4c beginning on pg. 12.
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Bulletin Number: 15-305-22R; Revised: 02/26/24
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“APPENDIX D”
Denso Gen 4.5 Software Update Timeline (TSB Number: 15-305-22)
Update #
MY
Version
Release Date:
0
2023
0
9/1/2022
F61WHM013-280 (High model software)
F61WMM013-280 (Mid model software)
F61WBM013-280 (Base model software)
SOP for 23MY Outback/Legacy
1
2023
RC1
11/11/2022
F61WHM023-580 (High model software)
F61WMM023-580 (Mid model software)
F61WBM023-580 (Base model software)
- See “Conditions Addressed by Update #1” as
outlined in “Appendix E” below
2
2023
RC2
2/24/2023
F61WHM033-681 (High model software)
F61WMM033-681 (Mid model software)
F61WBM033-680 (Base model software)
- See "Conditions Addressed by Update #1" as
outlined in "Appendix E" below
RC2
(FOTA Software Version)
6/1/2023
F61WMM033-270 (MID FOTA SOFTWARE)
F61WMM033-570 (MID FOTA SOFTWARE)
F61WHM033-270 (HIGH FOTA SOFTWARE)
F61WHM033-570 (HIGH FOTA SOFTWARE)
RC4
2/23/2024
F91WHM053-880 (High model software)
F91WMM053-880 (Mid model software)
F91WBM053-880 (Base model software)
3
2023-2024
NEW Version ID #:
Conditions Addressed:
- See "Conditions Addressed by Update #3" as
outlined in "Appendix E" below
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Bulletin Number: 15-305-22R; Revised: 02/26/24
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“APPENDIX E”
Symptoms Addressed By Update #3:
Number
Category
1
Symptoms to be Improved:
-After turning ignition ON, the "CAUTION" screen is displayed for 2
minutes. After the "CAUTION" screen is displayed, a reset may occur.
-During Bluetooth audio playback, the CID screen may turn to a black screen.
-When shifting from R to any other gear immediately after starting the
engine, the CID screen takes some time to return to the home screen,
displaying only a background (only applicable to HIGH trim)
-Right after starting up, the CID displays only background without icons and
no further operation can be done (not applicable to WRX)
Black
Display
After engine starts, only the black frame of the Caution screen display may
remain on the CID screen.
The rear view camera can be displayed by shifting to shift R.
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Bulletin Number: 15-305-22R; Revised: 02/26/24
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Number
Category
2
Reset
Symptoms to be Improved:
- When an iPhone/iPod is connected via USB cable and connected as an iPod
audio device instead of CarPlay, the CID screen may reset when song information is received.
(This occurs when some of the song information data sent by the iPhone/iPod
is missing)
- Shortly after turning the ignition on, the CID screen reboots (not applicable
to WRX)
When turning ignition on/off repeatedly, the CID screen may restart after
startup (not applicable to WRX)
- After Turning ignition on, the CID screen may restart repeatedly in 2-3
minute cycles (not applicable to WRX)
- After starting the engine, the CID screen (CCU) resets approximately 3
minutes later (not applicable to WRX)
- After performing the Factory Data Reset, there is a mechanism to restart the
CCU once, but it repeats another restart after displaying the Caution screen
immediately following the initial reboot (not applicable to WRX)
- The CID screen suddenly reboots due to audio functionality problem (It is
difficult to visually distinguish this reset from other types of resets)
(not applicable to WRX)
- When multiple reminders for maintenance dates, birthdays, and
anniversaries are set and nearing, a series of pop-up notifications appear on
the CID screen after starting the engine. If you try to delete a reminder right
before it switches to the next one, the CID screen may reboot (not applicable
to WRX)
- Performing the following steps may lead to the CID screen rebooting again
a few seconds later (not applicable to WRX):
1. Turn on the Valet Mode function.
2. Long-press the Volume knob to forcefully trigger a reboot of the CID
screen.
3. When the reboot begins, and the CID screen goes dark, turn the IGN-OFF
and immediately open and close the door.
4. When the CID screen reappears, turn the ignition on.
- CID screen restart may occur about 6 minutes after engine start due to a
radio tuner startup failure (This symptom is indistinguishable from other CID
screen restarts) (not applicable to WRX)
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Bulletin Number: 15-305-22R; Revised: 02/26/24
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Number
Category
2
Symptoms to be Improved:
- When the automatic map data update function is set to ON (as shown in the
example) the CID screen may restart after engine startup (only applicable to
HIGH trim)
Reset
3
4
- TomTom navigation (map) application suddenly restarts (only applicable to
HIGH trim)
- Add a function that, when there is no response from the iPhone for a certain
period while CarPlay is being connected, the source is changed automatically
CarPlay or
to Bluetooth audio with message displayed "CarPlay music playback is not
Android Auto
available" (not applicable to WRX)
projection
application - Bluetooth, AndroidAuto, and CarPlay may become unavailable when
CarPlay is connected to an iPhone via USB cable (not applicable to BASE
trim)
- Symptom 1: Automatic connection of Wireless CarPlay fails.
- Symptom 2: The status bar icon at the top of the CID (Central Information
Display) indicates a Bluetooth connection status, but the 'Manage Device'
screen shows Bluetooth as disconnected, resulting in inconsistent information
as depicted below (not applicable to BASE trim)
CarPlay
projection
application
- While using wireless CarPlay, the CarPlay screen may suddenly disappear
and return to the HOME screen (CarPlay is ended due to the intermittent loss
of Wi-Fi signal) (not applicable to WRX)
- After unplugging and reinserting the USB cable for the wired CarPlay, the
CarPlay becomes unable to launch. This issue occurs only in case of wired
CarPlay (only applicable to BASE trim)
- When using CarPlay, CarPlay may disconnect at the timing to end a Siri(*)
or phone call. Also, CarPlay cannot be reconnected afterwards.
(not applicable to WRX)
(*) Siri is the digital assistant that is part of Apple Inc.'s OS operating systems
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
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Number
Category
4
Symptoms to be Improved:
- The screen does not switch to the CarPlay screen even if the CarPlay icon
on the Home screen is pressed. (This occurs if both the CarPlay screen and
the automatic screen switching by some function overlap in time)
(not applicable to WRX)
- After turning the ignition off and on, wireless CarPlay does not
automatically reconnect (not applicable to BASE trim)
- When turning the ignition on, there is a failure to automatically reconnect to
the previously connected wireless CarPlay (not applicable to BASE trim)
- Automatic reconnection of Wireless CarPlay may take approximately 7
minutes. (not applicable to BASE trim)
- If CarPlay is manually turned on from the Manage Devices screen
immediately after engine starts while CarPlay is automatically connected,
CarPlay cannot be activated (not applicable to BASE trim)
- CarPlay cannot be started immediately after engine start, when manually
turn on CarPlay from ManageDevices screen.
- CarPlay may disconnect when switching between CarPlay and other screens
during CarPlay connection.
CarPlay
projection
application
- CarPlay will not be activated.
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TSB/Document ID: 15-305-22R
Replacement Service Bulletin Number:
MFR Communication Date: 2024-02-26
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
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