Safety Recall DSF - UPDATE
Certain 2003-2008 Model Year Corolla and Matrix Vehicles
Certain 2003-2006 Model Year Tundra Vehicles
Certain 2002-2007 Model Year Sequoia Vehicles
Front Passenger Airbag Inflator Module

Customer Frequently Asked Questions

◄ IMPORTANT UPDATE ►
DATE

TOPIC
Q&A 10, 11, and 12 have been added to explain the availability of the remedy for certain

8/28/2019
11/15/2019

2005 – 2008 Matrix vehicles.
Q&A 9 has been updated to explain that the remedy is now available for all
models.
Q1 & Q1a has been updated to explain in simpler terms what the condition is. Q&A 2,

1/25/2024

5, 6, 7, 10, and 12 have been added to explain the Do Not Drive advisory. Q&A 11 has
been added to explain how long the repair process takes.

The most recent update will be highlighted with a red box.
We at Toyota care greatly about your safety. We are providing the following information to keep you informed of
the details specific to this recall. Please check back frequently as this document will be updated.
On March 1, 2016, Toyota expanded Safety Recall DSF to include 2008 model year Corolla and Matrix
vehicles.
Q1:
A1:

What is the condition?
The subject vehicles are equipped with front passenger airbag. A part inside the airbag could explode,
shooting sharp metal fragments at vehicle occupants. This could cause serious INJURY or DEATH.
Q1a: What part in the airbag is the issue?
A1a: The airbag inflator, which is a device contained within the airbag assembly.

Q2:
A2:

Why is Toyota issuing a “Do Not Drive” advisory now?
Toyota is issuing this advisory in consideration of the highly matured stage of the Takata recalls and the
high proportion of unresponsive owners in the remaining vehicle population. We are evaluating whether
this can help increase repair rates for more difficult-to-reach owners with older, higher risk vehicles.

Q3:
A3:

What is Toyota going to do?
Toyota dealers will replace the airbag inflator FREE OF CHARGE to the vehicle owner.

Q4:
A4:

Are there any warnings that this condition exists?
No. There are no warnings that this condition exists.

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© 2016 Toyota Motor Sales, USA

Q5:
A5:

Which vehicles are included in the Do Not Drive advisory?
There are approximately 185,100 Toyota vehicles covered by this DO NOT DRIVE advisory.
Model
Corolla
Matrix

Model Year
2003 – 2004
2003 – 2004

Appx. UIO
146,500
38,500

Note: For these models, only unremedied vehicles which are also involved in Safety Recall DSB are included in
Toyota’s Do Not Drive Advisory.

Q6: Until the remedy is performed on my vehicle, are there any steps I can take to minimize the occurrence
of this condition?
A6:
Toyota recommends that no one occupy the front passenger seat until the remedy is performed.
Q7:
A7:

What should you do?
Toyota strongly recommends that you have this Safety Recall remedy performed immediately.
Please contact any authorized Toyota dealer to schedule an appointment to have your front passenger
airbag inflator replaced FREE OF CHARGE. For your convenience, a mobile repair at the vehicle’s location,
vehicle pick-up and delivery, or a loaner vehicle or other alternate transportation may be available for FREE.

Q8:
A8:

Are there concerns with other airbags in the vehicle?
No, this condition only applies to the front passenger airbag inflator. Other airbags in the vehicle are not
affected by this condition.

Q9:
A9:

Which and how many vehicles are covered by this Safety Recall?
There are approximately 1,874,000 Toyota vehicles covered this Safety Recall.
Model
Corolla
Matrix
Tundra
Sequoia

Model Year
2003-2008
2003-2008
2003-2006
2002-2007

Appx. UIO
1,150,000
242,000
309,000
173,000

Production Range
Mid-December, 2001 - Late December, 2007
Mid-December, 2001 - Mid-December, 2007
Late May, 2002 - Late December, 2006
Early April, 2002 - Early November, 2007

Q10: Why aren’t all Takata airbag safety recall vehicles included in the Do Not Drive Advisory?
A10: Toyota considers certain vehicles involved in the Takata Airbag Safety Recalls as higher risk than others
due to either a.) the seating position at which the airbag is located, or b.) the existence of a second recall
on certain models and model years which can cause the affected airbag to deploy without a crash. We are
evaluating whether this can help increase repair rates for more difficult-to-reach owners these older, higher
risk vehicles.
Q11: How long will the repair take?
A11: The repair takes approximately an hour, however, depending upon the dealer’s work schedule, it may be
necessary to make the vehicle available for a longer period of time.
Q12: I heard on the news that Toyota was telling certain RAV4, Corolla and Matrix owners to stop driving
their vehicles? Is my vehicle involved? Do I need to stop driving my vehicle?
A12: Please visit www.Toyota.com/recall to confirm if your vehicle is affected. You will need your 17-digit VIN or
your license plate number. If your vehicle is included, Toyota is instructing customers to stop driving their
vehicles until the remedy is performed. Toyota is offering vehicle pickup and a loaner vehicle FREE OF
CHARGE until the remedy is performed. Even if a do-not-drive advisory is not applicable to your vehicle,
we urge you to take advantage of the FREE repair as soon as possible.
Q13: How does Toyota obtain my mailing information?
A13: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your registrationor
title information is correct.
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© 2016 Toyota Motor Sales, USA

Q14:
A14:

What if I previously paid for repairs to my vehicle for this condition?
Reimbursement consideration instruction will be provided in the remedy owner letter.

Q15:
A15:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center 1-888270-9371 Monday through Friday, 8:00 am to 8:00 pm, or Saturday 9:00 am to 7:00 pm Eastern Time.

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© 2016 Toyota Motor Sales, USA

Sample Follow-up Letters

Generic New Owner Letter

“27 Confirmed Deaths” Letter

Generic Missed Appointment Letter

First “Do Not Drive” Letter

Door Hanger Sample in Canvassing Areas
In certain areas, Toyota uses canvassing as a way to reach unremedied vehicle in the Takata Campaigns. Market
Source is our canvassing partner. Their canvassers go to the address where the vehicles are registered to notify
owners and facilitate the repair at their local dealership. Local dealers are encouraged to assist with appointments,
alternate transportation, and mobile repair, if available.
Takata Canvassing Locations: CA, FL, TX (generally in major metropolitan areas within these states) and PR.

English/Spanish Door Hanger Do Not Drive English/Spanish
Carma Tag Sample
CarmaGo is our tagging partner that will drive their vehicles and use their License Plate Reading [LPR] technology to
read the license plates of vehicles to identify if any of those vehicles have an open Takata recall. Once they find a
Toyota, Lexus, or Scion vehicle with an unrepaired open Takata recall, they will tag the vehicle to notify the owner
and provide details on how to get the vehicle repaired.
Takata Tagging Locations: CA, FL, TX (generally in major metropolitan areas within these states) and PR.

English Tag

Spanish Tag

Do Not Drive English/Spanish

We are providing this information should a Toyota owner ask questions about a tag or door hanger.