TOYOTA
◄ IMPORTANT UPDATE ►
Product Support Division
The attached Dealer Letter has been updated. Refer to the details below.
DATE
08/11/14
10/24/14
11/13/14
02/09/15
04/09/15
04/30/15
05/12/15
06/15/15
07/01/15
09/30/15
10/29/15
11/12/15
12/17/15
03/01/16
03/10/16
05/09/16
08/08/16
11/03/2016

02/09/2017

11/08/2017
04/18/2018

07/17/2018
5/09/2019

08/28/2019

TOPIC
Update to Operation Codes regarding Sequoia Large Retaining Hex Nut and Sample Owner
Letter Added
FAQ updated with additional information related to E04
ASM Reference Guide Added and UIO Updated
Update to UIO
Important Reminder Added
Phase 5 Launch
Additional 2003-2004MY Tundra and 2004MY Sequoia Vehicles Added
05-07MY Corolla, Corolla Matrix, Sequoia, and 05-06MY Tundra Vehicles Added to D3F –
Interim Phase
Update to Rental Information, Warranty Sublet, and Return Parts Shipping
Phase 6 Launch
Phase 7 Launch
Phase 8 Launch
Phase 9 Launch
Expanded to include 08MY Corolla and Corolla Matrix (Phase 10)
An additional repair procedure to replace the airbag assembly is now available for Corolla Matrix
vehicles.
An additional airbag inflator Part Number is now available for 2005-2008 Model Year Corolla
vehicles.
An additional airbag inflator Part Number is now available for 2005-2007 Model Year Sequoia
and 2005-2006 Tundra vehicles.
Non- Desiccated Inflators for 2005-2008 Corolla, 2003-2008 Matrix, 2005-2007 Sequoia and
2005-2006 Tundra Vehicles are no longer available.
• Non-Desiccated Inflators for 2003-2004 Corolla, 2003-2004 Tundra and 2002-2004 Sequoia
vehicles are no longer available.
• Non-Desiccated Inflator return process available to Dealers
• New Takata Part Number Available for 2003-2004 Tundra and 2002-2004 Sequoia Vehicles.
A new section titled: Incomplete VINs for Dealers, has been added for SOAR.
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•

Non-Desiccated Part Recovery has been updated with additional part numbers.
Pre-owned Vehicles section has been updated.
Rental Section has been updated.
Dealer Transportation Section added with new opcode and sublet for Customer Vehicle
Pickup and Delivery.
• Technician Training Requirements have been updated.
Loaner Vehicle Reimbursement Procedure has been updated.
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•
•

The remedy has been suspended for 05-08 Matrix vehicles until further notice.
A section on campaign phase interpretation has been added
Instructions on inspecting airbag assemblies for 2005 – 2008 Matrix vehicles and the return
process of these airbag assemblies have been added.
© 2016 Toyota Motor Sales, USA

11/15/2019

•
•

The remedy for 05-08 Matrix vehicles is now available
Towing invoice MUST be attached to all towing claims

4/22/2020

•

Added new section for a part number that CANNOT be used

5/28/2020

•

Table in remedy section updated to explain availability of remedy for Matrix vehicles in K0Q.

•

The Remedy Procedures section has been updated with information on the “Takata scanning
application website” that is now required to be used for all vehicles covered by Takata recalls.
Added Dealer Procedures for Do No Drive Advisory
Updated BEC contact information
Revised Warranty Claim Filing Instructions to streamline customer convenience items during
repair
Added creative materials from Vendor Partners i.e, sample letters and sample tags
Removed several obsolete sections

1/14/2021
1/25/2024

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The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.

© 2016 Toyota Motor Sales, USA

TOYOTA
Toyota Motor Sales, USA, Inc.
19001 South Western Avenue
Torrance, CA 90501
(310) 468-4000

First Published October 20, 2014

To:

All Toyota Dealer Principals, Service Managers, and Parts Managers

Subject:

Safety Recall DSF – Remedy UPDATE
Certain 2003-2008 Model Year Corolla and Matrix Vehicles
Certain 2003-2006 Model Year Tundra Vehicles
Certain 2002-2007 Model Year Sequoia Vehicles
Front Passenger Airbag Inflator Module

Background
The original remedy for Safety Recall D0F launched in early April, 2013, included an inspection and, if necessary,
replacement of the airbag inflator module.
•
•
•
•

In early June, 2014, supplemental Safety Recall DSF was announced with a revised remedy which involved
replacement of the passenger inflator module regardless of inspection results.
In early May, 2015, Toyota expanded Safety Recall DSF to include certain 2003-2004 model year Tundra
vehicles and 2004 model year Sequoia vehicles.
In mid-June, 2015, Toyota expanded Safety Recall DSF to include certain 2005-2007 model year Corolla,
Matrix, Sequoia, and 2005-2006 model year Tundra vehicles.
In early March, 2016, Toyota expanded Safety Recall DSF to include certain 2008 Corolla and Matrix vehicles.

Toyota has completed the remedy and owner mailing preparations for Phases 1-10. All affected vehicles are
eligible for an inflator replacement.
Condition
The subject vehicles are equipped with a front passenger airbag. A part inside the airbag could explode, shooting
sharp metal fragments at vehicle occupants. This could cause serious INJURY or DEATH.
Remedy
Dealers are requested to replace the front passenger airbag inflator FREE OF CHARGE to the vehicle owner. (For
certain models, the front passenger airbag assembly may be replaced.)
Number and Identification of Covered Vehicles
There are approximately 1,874,000 Toyota vehicles covered by this Safety Recall. Vehicles covered by Safety Recall
D0F that previously received a replacement airbag inflator module are not included in either action.
Model
Corolla
Matrix
Tundra
Sequoia

Model Year
2003-2008
2003-2008
2003-2006
2002-2007

Appx. UIO
1,150,000
242,000
309,000
173,000

Production Range
Mid-December, 2001 - Late December, 2007
Mid-December, 2001 - Mid-December, 2007
Late May, 2002 - Late December, 2006
Early April, 2002 - Early November, 2007

If a dealer is contacted by an owner who has not yet received the notification, please verify coverage by confirming
through TIS. Dealers should perform the procedure as outlined in the Technical Instructions located on TIS.
DO NOT DRIVE Advisory
On January 25, 2024, Toyota announced a Do Not Drive Advisory for certain vehicles involved in this Safety Recall
that are also involved in Safety Recall DSB and remain unrepaired. Toyota requires your assistance to support
customers who were requested to not drive their vehicles until the remedy for this Safety Recall is performed.

If an owner contacts you about the remedy for a vehicle subject to this Advisory which is not already at your
dealership, please remind them to NOT DRIVE THE VEHICLE until the remedy is performed. Please assist them
in arranging a mobile repair at the vehicle’s location, vehicle pick up, and/or tow from their location to your
dealership so you can perform the remedy. Please use the attached FAQ for talking points with vehicle owners
and refer to the Warranty Reimbursement Procedures section below for further details.
If you receive any additional requests or there are extenuating circumstances from owners, please have them
contact the Toyota Brand Engagement Center for further support.
Refer to the table below for the models and model years involved in the Do Not Drive Advisory. Please note that not
all vehicles covered by Safety Recall DSF are included in Toyota’s Do Not Drive Advisory.
Model
Corolla
Corolla Matrix

Model Year
2003 – 2004
2003 – 2004

Note: For these models, only unremedied vehicles which are also involved in Safety Recall DSB are included in Toyota’s Do
Not Drive Advisory.
You can determine if a vehicle is involved in the Do Not Drive Advisory by searching the VIN in TIS.

EXAMPLE of a Do Not Drive Advisory vehicle:

Owner Letter Mailing
Toyota notified all owners of vehicles covered by the original Safety Recall vehicle population, by first class mail,
beginning in late October 2014, and owners covered by the May 2015 expansion beginning early July 2015. Owners
of vehicles covered by the March 2016 expansion were notified beginning in mid-March 2016. The original owner letter
notifications for these customers has been completed. However, Toyota is continuing to notify owners who have not
had the repair completed.
Toyota tries very hard to obtain current customer name and address information when mailing owner letters. In the
event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the
dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
If a dealer is contacted by an owner who has not yet received the notification, please verify coverage by confirming
through TIS. Dealers should perform the procedure as outlined in the Technical Instructions located on TIS.
Pre-Owned Vehicles in Dealer Stock
Dealers must complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this
Safety Recall prior to customer delivery.
Campaign Special Service Tools
Dealerships will need to utilize the Special Service Tools provided for Safety Recall D0F. The special service tools
were previously sent to your dealership on July 31, 2013.
These tools are needed when performing the front passenger airbag inflator module campaign. These tools ARE NOT
available through normal parts or tools channels. There is a very limited supply of tools, but if additional tools are
needed, contact your regional representative.

Name

Sample Image

Qty

Airbag Mounting Bracket
& hardware

1

Barcode Scanner

1

Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this
repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing
this recall repair are required to have successfully completed E-Learning course SC18A (if you had previously
completed E-Learning Course SC13B, you do not have to take SC18A), in addition to “Safety Recall and Service
Campaign Essentials”, and currently hold at least one of the following certifications levels:
• Toyota Certified (Electrical)
• Toyota Expert (Any Specialty)
• Master Technician
• Master Diagnostic Technician (MDT)
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this
Safety Recall repair. Carefully review your resources, the technician skill level, and ability before assigning technicians
to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained
technicians available to perform this repair at all times.
Campaign Specific Part Associate E- Learning Training Requirement
The Airbag Inflator Assembly being replaced during this campaign is a Class 9 Hazmat part. Therefore Parts
Associates involved in this recall are required to complete E-Learning Module (E2140 “Safety Recall D0F – Front
Passenger Airbag Inflator” found on www.uotdealer.com) This E-Learning module will explain the proper procedure
for documenting and returning the Airbag Inflator Assembly to TK Holdings Incorporated.
Shipping Information for Removed Inflators and Airbag Assemblies
Please reference the Takata Inflator Shipment Preparation Job Aid in TIS for detailed LTL Shipping Instructions on
returning inflators.

Safety Recall DSF – D – Page |6

Non SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request
(CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part
availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please
refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return
Program and for additional details.
Replacement Daicel Airbag Inflators
Model

Model Year
2002-2004

Sequoia
2005-2007
2003-2004
Tundra
2005-2006
Model

Model Year

Corolla

2003-2008

Corolla

2003-2008

Model
Corolla
Matrix

Corolla
Matrix

Model Year
2003-2004
2005-2008

ALL

Location
48 States in Continental U.S.
USTT, Hawaii & AK
48 States in Continental U.S.
USTT, Hawaii & AK
48 States in Continental U.S.
USTT, Hawaii & AK
48 States in Continental U.S.
USTT, Hawaii & AK

Part Number

Location
48 States in Continental U.S.
USTT, Hawaii & AK
- AND
ALL

Part Number

Qty

INFLATOR ASSY KIT,
INSTR PNL AIRBAG

1

04008-03712
04008-10112
04008-03712
04008-10112

04008-10312
04009-61212

Replacement Autoliv Airbag Modules
Location
Part Number
48 States in Continental U.S.
04005-22601
USTT, Hawaii & AK
04005-22501
48 States in Continental U.S.
04005-22901
USTT, Hawaii & AK
04005-22801
- AND ALL

Part Description

04005-28112

Part Description
INFLATOR ASSY KIT,
INSTR PNL AIRBAG

Qty

AIR BAG KIT

1

Part Description

Qty

AIRBAG ASSEMBLY
W/ INFLATOR

1

AIRBAG CONNECTOR

1

1

If the vehicle is repaired with an airbag assembly and connector listed above, the inflator DOES NOT need to be replaced.

Remedy Procedures
Please refer to TIS for Technical Instructions on inspection and repair.
Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the time of
appointment.

Safety Recall DSF – D – Page |7

Takata Scanning Application Website
The Technical Instructions will now direct you to the Takata scanning application website. For your reference,
the website and default password are listed below:

https://takata-scan-app.imagespm.info/
Username: Dealer Code
*Default Password: xxxxx
*NOTE: If your dealer has already reset the password from the default, it will not be changed with this update.
The Takata scanning application website link can also be found in service lane; location is shown below:

Safety Recall DSF – D – Page |8

Warranty Reimbursement Procedure

Model
Tundra & Sequoia
Corolla
Matrix

Op. Code
AGG48B
AGG48G

Description
Replace Airbag Inflator
Replace Airbag Inflator
Replace Airbag Assembly or Inflator

Flat Rate Hour
1.2 hr/vehicle
0.9 hr/vehicle

In limited instances, a Sequoia vehicle may have an inflator utilizing a large retaining hex nut on the right side.
These vehicles are not involved in this Safety Recall. Refer to the Sequoia Technical Instructions Section VIII2 for additional details.
Model

Op. Code

Sequoia
(ONLY)

AGG48W

Description
Flat Rate Hour
Large Retaining Hex Nut Found
Vehicle not Involved Under this Safety Recall
0.3 hr/vehicle