NHTSA ID Number: 10250564
Manufacturer Communication Number: 18-NA-180
TSB/Document Date: 2024-02-23
Summary
This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information.
Bulletin No.:
Service Bulletin
Date:
18-NA-180
February, 2024
WARRANTY ADMINISTRATION
Subject:
Brand:
Warranty Administration – Lithium-Ion Battery Exchange Process and Transaction
Submission Information
Model:
Model Year:
from
to
VIN:
from
to
—
—
Propulsion:
—
Passenger Cars and
Light Duty Trucks
2024 and Prior
Involved Region or Country
United States and Canada
Important: Service agents must comply with all
International
, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between
the procedures set forth in this bulletin and the
laws that apply to your dealership, you must follow
those applicable laws.
Effective January 1, 2024 (U.S.) and February 15, 2024
(Canada), GM is changing part of the process for
Lithium-Ion battery packs and modules (sections and
kits) used for warranty and recall repairs. Rather than
dealers exchanging battery packs/modules with no
upfront cost and receiving an administrative allowance
upon job completion, dealers will now order and pay for
battery packs/modules upfront and receive their
approved parts markup based on the Dealer price that
will now be published in GM’s Electronic Parts Catalog
(EPC) upon submission of a claim in accordance with
GM’s Service Policies & Procedure Manual.
This enhanced structure will help further customer EV
adoption by making repairs for battery packs/modules
affordable for customers in the event a retail repair is
required. The availability of affordable EV repairs will
also help drive these customers back to GM
dealerships for their service needs.
New Interim Additional Labor
Compensation
To respond to concerns raised that dealerships are
learning new technology and new processes related to
the continued EV transition, including developing
efficient repair, safety, return, and other associated
processes, GM will provide dealers with the ability to
claim up to $500 ($624 in Canada) in additional labor
Copyright 2024 General Motors LLC. All Rights Reserved.
on all job cards for battery pack/module replacements.
This Interim Additional Labor Compensation is intended
to be phased out over time and will be reevaluated after
June 30, 2024. During this acclimation period, dealers
are encouraged to take advantage of the job time study
amendment process to provide feedback if tasks are
consistently taking longer than the times listed in GM's
time guide.
Ordering
The logistics behind the Lithium-Ion exchange program
will remain in place: dealers will still order the subject
Lithium-Ion battery packs and modules through GM’s
authorized Battery Service Centers (BSCs), all orders
must be for an existing VIN requiring service, and these
orders must still be pre-approved through the GM
Technical Assistance Center (TAC). Once approved
through TAC, contact the following for part exchange:
• U.S Dealers (Ultium Vehicles): Contact Label
Master via Global Connect, EV High Voltage
Battery Orders & Returns, Label Master Portal or
1-844-931-4966.
• U.S. Dealers (Non-Ultium Vehicles): Contact
Speirs New Technologies via Global Connect, EV
High Voltage Battery Orders & Returns, SNT
ALFRED portal or (833) 334-6272.
• Canada Dealers: Contact York Electronic at (888)
650-9675. York Electronics is the GM authorized
Battery Service Center (BSC) in Canada.
The Battery Service Center (BSC) will notify GM of the
order which will generate an invoice to the dealer for
the cost of the Lithium-Ion battery or module based on
current catalog pricing.
Page 2
February, 2024
Bulletin No.: 18-NA-180
Reference Information Table
The following reference information table is a summary
of model years, vehicles, components, applicable
bulletins, and Labor Operations. This list is subject to
change. Components referenced in the table below are
covered per the terms of the New Vehicle Limited
Warranty for a minimum period of 8 years or 100,000
miles (160,000 km), whichever comes first. Certain
emissions coverages may have a longer coverage
period. Refer to the vehicle’s Limited Warranty and
Owner Assistance Information booklet for warranty
details.
Important: Select EV Batteries are under TAC
restriction and require TAC authorization for
replacement. Please refer to applicable bulletin listed
below for details and requirements.
Reference Information
Bulletin
Number
Labor Operation
(Refer to LTG for
Published Times)
Net / Admin
Allowance*
Generator Control and Battery
Module Replacement (Powerpack)
Generator Battery Section
Replacement
18-NA-236
5031400
(Powerpack)
5031050 (Battery
Section)
$270.00
(Powerpack)
$170.00 (Battery
Section)
2018-2019 Buick
LaCrosse
High Voltage Battery Replacement
Cell Battery Module Replacement
18-NA-236
5031630 (Battery)
5030410 (Cell
Battery Module)
$250.00 (Battery)
$250.00 (Cell
Battery Module)
2014-2016
Cadillac ELR
Drive Motor Battery Replacement
Drive Motor Battery Section (Cell
Battery) Replacement
Drive Motor Generator Battery
Overhaul
18-NA-236
19-NA-214
19-NA-242
5031030 (Battery)
5030290 (Battery
Section)
5031742 (Overhaul)
$400.00 (Battery)
$250.00 (Battery
Section)
2017-2018 Cadillac
CT6 Plug-in
Hybrid EV Battery Pack
Replacement
19-NA-203
5031630 (Battery)
$500.00 (Battery)
2013-2014 Chevrolet
Malibu ECO
Generator Control and Battery
Module Replacement (Powerpack)
Generator Battery Section
Replacement
18-NA-236
5031400
(Powerpack)
5031050 (Battery
Section)
$270.00
(Powerpack)
$170.00 (Battery
Section)
2014 Chevrolet
Impala ECO
Generator Control and Battery
Module Replacement (Powerpack)
Generator Battery Section
Replacement
18-NA-236
5031400
(Powerpack)
5031050 (Battery
Section)
$270.00
(Powerpack)
$170.00 (Battery
Section)
Drive Motor Battery Replacement
19-NA-192
22–NA-233
5031030 (Battery)
5031742 (Overhaul)
$400.00 (Battery)
2016-2019 Chevrolet
Malibu E2 HEV
Drive Motor Generator Battery
Replacement
Drive Motor Generator Battery
Section Replacement
18-NA-236
5031630 (Battery)
5030410 (Section)
$400.00 (Battery)
$250.00 (Section)
2011-2015
Chevrolet Volt
Drive Motor Generator Battery
Replacement
Drive Motor Generator Battery
Section Replacement
Drive Motor Generator Battery
Overhaul
18-NA-236
19-NA-214
19-NA-242
5031030 (Battery)
5030290 (Section)
5031742 (Overhaul)
$400.00 (Battery)
$250.00 (Section)
2016-2019
Chevrolet Volt
Drive Motor Generator Battery
Replacement
Drive Motor Generator Battery
Section Replacement
18-NA-236
19-NA-214
5031030 (Battery)
5031700 (Section)
$400.00 (Battery)
$250.00 (Section)
Applicable Vehicles
Component
- High density negative paste, improves performance and...
- Enhanced life alloy or Silver Calcium stamped alloy...
- Calcium lead positive grid, maximizes conductivity and...
- Robust envelope separator with puncture resistant back...
- Vent cap design that resists acid leakage
- High density negative paste, improves performance and...
- Enhanced life alloy or Silver Calcium stamped alloy...
- Calcium Lead positive grid, maximizes conductivity and...
- Robust Envelope Separator with puncture-resistant back...
- Vent cap design that resists acid leakage
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TSB/Document ID: 18-NA-180
Replacement Service Bulletin Number:
MFR Communication Date: 2024-02-16
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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