NHTSA ID Number: 10250517
Manufacturer Communication Number: TSB_ELE303_R2
TSB/Document Date: 2024-03-02
Summary
TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia
vehicles (refer to model list on page 3) to remedy a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc. ) concern. The affected AVN unit on the vehicles may not respond when pressing the 'RADIO' hard key/button on the AVN unit or when selecting the 'RADIO' icon on the AVN menu screen.
GROUP
MODEL
ELE
2020-2024MY
Multiple Models
w/ AVN5W
NUMBER
DATE
303 (Rev 2, 2/09/2024)
August 2023
TECHNICAL SERVICE BULLETIN
AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM)
SUBJECT:
NOTICE
This bulletin has been revised to include additional information. New/revised sections of this
bulletin are indicated by a black bar in the margin area.
This bulletin provides information to update the software on 5th Generation AVN wide on certain 20202024MY Kia vehicles (refer to model list on page 3) to remedy a ‘non-responsive’ or ‘inoperative’ radio (FM,
AM, SXM, etc. ) concern. The affected AVN unit on the vehicles may not respond when pressing the ‘RADIO’
hard key/button on the AVN unit or when selecting the ‘RADIO’ icon on the AVN menu screen. Follow the
procedure outlined in this publication to update the software on 5th Generation AVN wide units using the
applicable USB Flash Drive A or B for the applicable vehicle.
NOTICE
A Technical Service Bulletin is a field fix repair program without customer notification that may be
performed during the warranty period. Any dealer requesting to perform this repair outside the
warranty period will require DPSM approval.
A printed copy is for reference only; publication information can be updated at any time.
Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical
publications are listed in ‘Service Releases’ and has the latest service information that has been released.
Page 2 of 5
AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM)
SUBJECT:
Update Procedure:
1.
Turn the ignition switch to the ‘ON’ position.
2.
Select ‘Confirm’ on the AVN screen.
Note: The software update is possible with the
AVN ‘OFF’.
3.
Press the ‘Power’ button (A) to turn the
Radio/Media ‘OFF’.
A
+
4.
Select ‘Setup’.
5.
Select ‘General’.
6.
Inspect the last six (6) digits of the AVN
Software
Version
displayed
in
‘General
Settings’.
•
If the current software version shown in
‘General Settings’ is included in the
software
version
listed
below,
then
proceed to step 7.
•
If the current software version shown in
‘General Settings’ is not included in the
software version listed below, this TSB
does not apply.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE303 (Rev 2) Multiple Models August 2023
Page 3 of 5
AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM)
SUBJECT:
7.
Insert the USB Flash Drive (refer to the table
below)
into
the
USB
slot
(B)
located
underneath the AVN unit.
B
Model
Software Version (SW Ver.)
USB Flash Drive ‘A’
USB Flash Drive ‘B’
Current Version
Stinger (CK PE)
Forte (BDm PE)
Soul (SK3)
Soul (SK3 PE)
Niro (DE P/HEV, EV)
Niro (SG2 P/HEV, EV)
Sorento (MQ4 P/HEV)
Sportage (NQ5 P/HEV)
Seltos (SP2)
Sportage (NQ5a)
Cadenza (YG)
Carnival (KA4)
K5 (DL3a)
EV6 (CV)
New Version
221011
221025
221115
230203
221220
221228
Sorento (MQ4a)
8.
On the ‘General Settings’ screen, select ‘SW
Info/Update’, then select ‘Update’.
Note: If the USB Flash Drive is not recognized,
the ‘Update’ button will not be activated, as
shown. If this occurs, remove the USB Flash
Drive and repeat steps 3-7.
9.
Select ‘OK’ on the pop-up screen.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE303 (Rev 2) Multiple Models August 2023
Page 4 of 5
AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM)
SUBJECT:
Note: After selecting ‘OK’, there may be some
instances where the pop-up shown may be
displayed. Select ‘Yes’ and proceed to step 10.
10.
Select ‘Update’ on the pop-up screen.
Note: In some cases, the software update may
take up to 2 hours and 30 minutes to complete.
During this dwell time, it is acceptable to work
on other vehicles.
CAUTION
DO NOT turn the ignition switch
‘OFF’, start the engine, and/or remove
the USB drive from the vehicle during
the update process.
NOTICE
There will be multiple occurrences where the Kia logo will appear, the display will be black
during the update process and/or display “Preparing System Update” or “Updating…” for an
extended period of time. This is normal.
NOTICE
•
Confirm a fully charged battery is used (12.3 volts or higher is necessary)
•
DO NOT remove the USB drive or turn the ignition ‘OFF’ or interrupt the power supply
during the update.
•
Before conducting the update, verify that the software is not the latest version.
•
If any issues occur during/after the software update, contact Kia America Techline for
assistance.
11.
Once the update has completed, repeat steps
4-6 to confirm the Software Version has been
correctly updated.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE303 (Rev 2) Multiple Models August 2023
Page 5 of 5
SUBJECT:
AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM)
AFFECTED VEHICLE RANGE:
Model
Model Year
Cadenza (YG)
2020MY
2020-2022MY
Soul (SK3)
Sorento P/HEV (MQ4 P/HEV)
Sorento (MQ4a)
2021-2023MY
Seltos (SP2)
Carnival (KA4)
EV6 (CV)
2022-2023MY
Forte (BDm PE)
Stinger (CK PE)
Sportage (NQ5a)
Sportage P/HEV (NQ5 P/HEV)
2023MY
Niro P/HEV, EV (SG2 P/HEV, EV)
Soul (SK3 PE)
K5 (DL3a)
2021-2024MY
REQUIRED TOOL:
Tool Name
Part Number
Figure
Comments
Applicable models:
N/A
•
•
•
•
Stinger (CK PE)
•
•
•
•
Forte (BDm PE)
Soul (SK3)
Cadenza (YG)
Seltos (SP2)
•
•
•
•
Sorento (MQ4 P/HEV)
Sorento (MQ4a)
Niro (DE P/HEV, EV)
K5 (DL3a)
Applicable models:
USB Flash Drive B
N/A
Carnival (KA4)
EV6 (CV)
•
•
•
Sportage (NQ5a)
Sportage (NQ5 P/HEV)
Niro (SG2 P/HEV, EV)
Soul (SK3 PE)
Note: Two (2) USB Flash Drives were auto-shipped to dealers. If USB Flash Drive is broken or lost, dealers can
purchase replacement USB drives from Snap-On by calling: 1-888-542-1011 (When ordering, it is required to
provide the Dealer Code and Service Action number).
Software update files are also available to download from. https://update.kia.com/US/EN/Main. A 64GB USB
Flash Drive will be required to download the update files. (Refer to TSB ELE208 for instructions on how to
download software update files using Navigation Updater)
WARRANTY INFORMATION:
N Code: I11 C Code: ZZ3
Claim
Type
Causal P/N
Qty.
Repair
Labor Op
Op
Replacement
Description
Code
Time
P/N
Qty.
Refer to EPC for
W
AVN P/N per
applicable
0
5th Generation Wide AVN
Software Update
96560F00
0.3
M/H
N/A
0
model
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE303 (Rev 2) Multiple Models August 2023
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TSB/Document ID: TSB_ELE303_R2
Replacement Service Bulletin Number:
MFR Communication Date: 2024-02-09
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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