GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6796
URGENT - DISTRIBUTE IMMEDIATELY
Date:

February 20, 2024

Subject: N232419720 - Emission Recall
Incorrect Catalytic Converter Service Part
Models: 2022-2023 Cadillac Escalade
2022-2023 Cadillac Escalade ESV
2022-2023 Chevrolet Suburban
2022-2023 Chevrolet Tahoe
2022 GMC Sierra
2022-2023 GMC Yukon
2022-2023 GMC Yukon XL
Equipped with ENGINE-GAS, 8 CYL, V8, 6.2L, DI, DFM, ALUM, GEN
5 (RPO L87)
To:

All General Motors Dealers

General Motors is releasing Emission Recall N232419720 today. The total
number of U.S. vehicles involved is approximately 112. Please see the
attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin in March 2024.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated February 20, 2024. A Stock VIN list is not included as our records show
there are no vehicles in dealer new inventory.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

Emission Recall
N232419720 Incorrect Catalytic Converter Service Part
Release Date:
Attention:

February 2024

Revision:

00

Vehicles involved in this recall were placed on stop delivery October 5, 2023 in Canada only. Once the
service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released
from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles in the US and Canada that are in dealer inventory must be held and not delivered
to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin
has been performed on the vehicle.

Make
Cadillac
Cadillac
Chevrolet
Chevrolet
GMC
GMC
GMC

Model
Escalade
Escalade ESV
Suburban
Tahoe
Sierra
Yukon
Yukon XL

Model Year
From
To
2022
2023
2022
2023
2022
2023
2022
2023
2022
2022
2022
2023
2022
2023

RPO

Description

L87

ENGINE-GAS, 8 CYL, V8, 6.2L,
DI, DFM, ALUM, GEN 5

Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

General Motors has decided to conduct a Voluntary Emission Recall on certain 2022-2023 Chevrolet
Suburban/Tahoe, GMC Sierra/Yukon, and Cadillac Escalade vehicles with a 6.2L engine (RPO L87).
During servicing of these vehicles, an incorrect catalytic converter part that may not meet all emission
system requirements may have been installed.
Dealers are to replace the catalytic converter.

Parts
Quantity
1
1
1
1

Part Name
L87 3-way Catalytic Converter (Pickup)
L87 3-way Catalytic Converter (SUV)
Left Hand Exhaust System Seal
Right Hand Exhaust System Seal

Part No.
85542366
85542367
15035747
15077362

Note: Use the VIN and the GM Electronic Parts Catalog (EPC) to determine which Catalytic Converter to order.
Reminder: Parts may be removed from SPRINT and Retail Inventory Management (RIM) and be non-returnable. Dealers
should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation
9106994

9106995

9106996
9106998

Description
Replace 3-Way Catalytic Converter
SUV
Sierra New
Sierra Limited
Customer Reimbursement Approved
- For USA and Canada dealers only
- For Export dealers only
Customer Reimbursement Denied – For USA dealers only
Working Capital Assistance Program Reimbursement – USED
INVENTORY ONLY

Labor
Time
1.6
1.8
2.3
N/A
0.2
N/A
N/A

Trans.
Type

Net
Item

ZFAT

N/A

ZFAT

*

ZFAT
ZFAT

**
***

* For USA & Canada: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. Submit $20.00 USD
($25.00 CAD) administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement.
** Submit $10.00 administrative allowance in Net/Admin Allowance.
Copyright 2024 General Motors. All Rights Reserved.

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Emission Recall
N232419720 Incorrect Catalytic Converter Service Part
Working Capital Assistance Program (WCAP) Reimbursement – USED INVENTORY ONLY
Note: USA & Canada Only - To avoid having to “H” route the WCAP transaction for approval, it must be submitted prior
to the repair transaction.
Important: The WCAP ZSET transaction labor code, 9800117, provided in the dealer message sent on October
19, 2023 (Canada), must have been submitted prior to the submittal of the ZFAT transaction labor code or the
claim will reject.
***

USA & Canada Dealers Only - For vehicles eligible under the Working Capital Assistance Program, the amount
should be submitted in Net Item/Miscellaneous. This amount has been calculated to a daily value for the days that
the vehicle was in used dealer inventory and not available for sale. This reimbursement is limited to the number of
days from the date of the stop sale/stop delivery order (October 5, 2023) to the date the inspection or repair closed
the recall bulletin (not to exceed 141 days).

Vehicle
2022 GMC Yukon XL
2022 Cadillac Escalade

Working Capital Assistance Reimbursement Amount
USA
Canada
N/A
$35.69
N/A
$49.98

2023 Cadillac Escalade

N/A

$76.92

2022 GMC Yukon

N/A

$35.25

2023 GMC Yukon

N/A

$38.79

Service Procedure
1. Replace the Catalytic Converter. Refer to Three-Way Catalytic Converter Replacement in SI.
2. CALIFORNIA, COLORADO, CONNECTICUT, DELAWARE, MAINE, MARYLAND, MASSACHUSETTS, NEW
JERSEY, NEW YORK, OREGON, RHODE ISLAND, VERMONT, WASHINGTON VEHICLES ONLY: Install a Recall
Identification Label upon recall completion. See General Motors Service Policies and Procedures Manual, Recall
Identification Label, for details.
3. CALIFORNIA VEHICLES ONLY: Complete a “Proof of Correction” certificate and provide to the vehicle owner upon
recall completion. For the recall number on the “Proof of Correction” certificate, enter only the six digits in characters 49 of this recall bulletin number: 241972.
Dealer Responsibility
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc.
in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this
bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be
de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within
the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle,
or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer
information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the
required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this
bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory you must take the steps necessary to
ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for
service, you are required to ensure the customer is aware of the open recall and make every reasonable effort to
implement the program correction as set forth in this bulletin prior to releasing the vehicle.

Page 2 of 5

Emission Recall
N232419720 Incorrect Catalytic Converter Service Part
***THE FOLLOWING 2 PARAGRAPHS ARE NOT FOR CANADA OR EXPORT***
When a California emissions recall is completed by a GM dealer, the dealer must provide the vehicle owner a “Proof of
Correction Certificate” which the owner may need to present to the California Department Of Motor Vehicles (DMV) when
renewing their vehicle registration. Without this correction certificate, the owner may be unable to renew their vehicle
registration.
Additional Certificates can be obtained, at no charge, from the 1Store application in GlobalConnect. Request GM Item
Number 1825 when ordering.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this recall may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
USA & Canada - General Motors will notify customers of this recall on their vehicle (see copy of customer letter included
with this bulletin).
In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer
notification letter recommends that customers have their vehicles serviced as soon as possible. It also advises that failure
to do so could legally be determined to be lack of proper maintenance. The vehicle may fail a state or local emission
inspection test if the recall work is not completed.
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer
notification letter recommends that customers have their vehicles serviced as soon as possible. It also advises that failure
to do so could legally be determined to be lack of proper maintenance. The vehicle may fail a state or local emission
inspection test if the recall work is not completed.
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by March 31, 2025. See General Motors Service Policies and Procedures Manual,
Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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Emission Recall
N232419720 Incorrect Catalytic Converter Service Part

March 2024
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to inform you that General Motors is conducting a voluntary emission recall that includes your
vehicle.
Reason For This Recall: During servicing of your 2022-2023 model year Cadillac Escalade, Cadillac Escalade ESV,
Chevrolet Suburban, Chevrolet Tahoe, GMC Sierra, GMC Yukon or GMC Yukon XL vehicle, equipped with a 6.2 Liter
engine, an incorrect catalytic converter part that may not meet all emission system requirements may have been
installed.
What Will Be Done: Your GM dealer will replace the catalytic converter. This service will be performed for you at no
charge. Eligibility for this service will not be denied solely due to your 2022-2023 model year Cadillac Escalade,
Cadillac Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Sierra, GMC Yukon or GMC Yukon XL vehicle
having non-GM parts or repairs performed by outlets other than a GM franchised dealer.
How Long Will The Repair Take? Because of service scheduling requirements, it is likely that your dealer will need
your vehicle longer than the actual service correction time of approximately 2.5 hours.
What You Should Do: Please contact your GM dealer as soon as possible to arrange a service date and to assure
parts availability. Instructions for making this correction have been sent to your dealer. Please ask your dealer if you
wish to know how much time will be needed to schedule, process, and repair your vehicle.
Reimbursement: Even though you may have previously had repairs for this condition, you will still need to take your
vehicle to your dealer for additional repairs. If you have already paid for repairs for the condition described in this letter,
and those repairs were completed prior to this mailing, please complete the enclosed reimbursement form and
present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if
this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement
Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented
to your dealer or received by the Reimbursement Department by March 31, 2025, unless state law specifies a longer
reimbursement period.

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Emission Recall
N232419720 Incorrect Catalytic Converter Service Part
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance
Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Cadillac
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-333-4223
1-800-222-1020
1-800-462-8782
1-866-467-9700
1-866-467-9700
1-866-467-9700

Text Telephones (TTY)
711 / 1-800-833-2438
711 / 1-800-833-2438
711 / 1-800-833-2438

Emission Law Information: In order to ensure your full protection under the emission warranty made applicable to
your vehicle by state and federal law, and your right to participate in future recalls, it is recommended that you have
your vehicle serviced as soon as possible. Failure to do so could legally be determined to be lack of proper
maintenance of your vehicle. Also, your vehicle may fail a state or local emission inspection if this recall is not
accomplished.

IMPORTANT MESSAGE FOR CALIFORNIA RESIDENTS
The California Air Resources Board (CARB) requires vehicle emission recalls be completed prior to California
registration renewal. Uncorrected emission recalls will result in the inability to renew your California vehicle registration.
At the time of emission recall completion, your California dealer will issue a "Proof of Correction Certificate". Keep this
certificate and, if required, present it to the Department of Motor Vehicles when renewing your California registration as
proof of recall completion.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued
satisfaction with our products.

Regina A. Carto
Vice President
Global Product Safety and Systems
Enclosure
GM Recall: N232419720

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