CAMPAIGN
BULLETIN

QUALITY ACTION

Right Rear Panel Seam Seal
Reference: PD100
Date: January 18, 2024
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected
Models/Years:

Affected
Population:

Dealer
Inventory:

SERVICE COMM
Activation date:

Stop Sale
In Effect:

NA

139

January 18, 2024

NO

2024 Murano (Z52)

*****Dealer Announcement*****
Nissan is conducting a dealer inventory quality action on specific 2024 Nissan Murano vehicles
identified in Service Comm and National Service History to repair a potential water leak into the
rear cargo area.
*****What Dealers Should Do*****
PLEASE FOLLOW THE ATTACHED INSTRUCTIONS:
1. Verify if vehicles are affected by this quality action using Service Comm or DBS National
Service History – Open Campaigns I.D. PD100
• New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
• Please continue to check newly arriving inventory for campaign applicability.
2. Use the attached procedure to remedy any vehicles affected by this quality action prior
to sale.
3.

Once remedied, dealers should submit the claim, using the claims coding provided below,
and release the vehicle for sale.

***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History – Open
Campaign using the appropriate campaign ID for the inspection status on each affected vehicle
currently in new vehicle inventory.
NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction

CAMPAIGN ID: PD100 | Original Document

PD100 – 2024 MURANO
RIGHT REAR PANEL SEAM SEAL

REQUIRED EQUIPMENT:

1. Seam Sealer: LORD Fusor 800DTM or 3M Urethane Seam Sealer #08368.
• LORD Fusor is available through Nissan Maintenance Advantage PN:
999MP9G000P
• Both LORD Fusor 800 DTM and 3M Urethane Seam Sealer #08368 can be
purchased at Bodyshop Supply retailers or some Auto Parts Suppliers
2. Flat Brush: 1” size or #10.
• Can be purchased through Dollar type stores, large retail chain stores or craft
stores
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LOCATE RIGHT REAR PANEL SEAM:

1. Place the vehicle on a suitable lift
(Figure 1).

Figure 1

2. Raise the vehicle until the rear exhaust
outlets are slightly higher than eye level
(Figure 2).

Figure 2
Passenger Side
Exhaust Outlet

3. Locate the passenger (right) side
exhaust outlet (Figure 3).

Figure 3
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Look
HERE
Area

Figure 4
4. Locate the right rear panel seam behind
the rear bumper.
•

Look up along the right side of the
right exhaust outlet (Figure 4)

•

Use a light source to assist with
locating the seam (Figure 5)

Passenger Side
Exhaust Outlet

Seam
Overlap Area

Figure 5

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5. Locate the right rear panel seam overlap area and the seam gap.
NOTE: Figure 6 has the exhaust and rear bumper removed for picture
clarity. Do NOT remove them for this repair.

Seam
Overlap Area

Seam Gap

Figure 6

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6. Prepare the right rear panel seam area for application of the seam sealer.
•

Using a clean lint free cloth and warm soapy water, clean the area to be resealed
(Figure 7)

•

Use compressed air to dry the area after cleaning

Clean this Area
(Outlined in Yellow)

Seam Gap to be
Resealed
Figure 7

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APPLY SEAM SEALER:
7. Prepare the seam sealer.
•

If using 3M 08368 Urethane Seam Sealer, remove cartridge seal from the bottom of
the cartridge tube

•

Puncture the top end of the seam sealer cartridge tube (threaded outlet)

•

Install applicator nozzle

•

Insert the cartridge tube into an appropriate caulking gun

•

Make sure to read and understand all instructions, precautions, and warnings on the
cartridge tube of the seam sealer

8. Apply 1 inch of the seam sealer on the
flat brush (Figure 8).
•

Repeat this process until the seam
gap shown in Figure 11 on Page 7 is
completely sealed

Figure 8

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9. Using the brush with the seam sealer
on it, apply the seam sealer to the right
rear panel seam gap identified in
Figure 11.
•

Use brush angle of 30-45 degrees to
smooth the sealer (Figure 9)
Brush angle：30
～45 degree

Figure 9
•

Figure 11

Seam to
Reseal
Area

Brush the seam sealer into the seam
gap as shown in Figure 10
Passenger Side
Exhaust Outlet
Brush
Figure 10

•

To gain access to the seam gap with
the brush, position the brush on the
left side of the right exhaust outlet as
shown in Figure 12.

Figure 12

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10. Figure 13 shows the right rear panel after the seam gap has been resealed with the
brushed on seam sealer.

Seam Overlap Area
Passenger Side
Exhaust Outlet

Figure 13

11. Once the seam sealer application is
completed, allow the sealer to dry for
30 minutes.
HINT: The vehicle can be removed from
the lift while the sealer drying.

12. Lower the vehicle and remove it from the lift.

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EXPENSE CODE
EXPENSE CODE

DESCRIPTION

MAX AMOUNT

101*

LORD Fusor 800DTM or 3M #08368 Seam
Sealer and Flat Brush*

$66.00

* LORD Fusor is available through Nissan Maintenance Advantage PN:
999MP9G000P.
NOTE:
•

3M Urethane Seam Sealer #08368 can be purchased at Bodyshop Supply
retailers or some Auto Parts Suppliers

•

The flat brush can be purchased through Dollar type stores, large retail
chain stores or craft stores

•

MAX AMOUNT includes one of the above listed seam sealers, a flat brush,
local and state tax

CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
Campaign
(“CM”) ID

Description:

Op Code

FRT

PD100

Reseal Right Rear Panel Seam

PD1000

0.4 Hr

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