Classification:

Reference:

AN20-008G

Date:

NTB20-016G

January 29, 2024

RADIO INTERMITTENTLY REBOOTS DURING AUDIO
PLAYBACK VIA BLUETOOTH CONNECTED IPHONE
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.

APPLIED
VEHICLES:

2018-2020 Frontier (D40) - with touch screen
2018-2020 Kicks (P15)
2018-2020 NV (F80) - with touch screen
2018-2019 Sentra (B17)
2018-2019 Versa Note (E12) - with touch screen
2018-2019 Versa Sedan (N17) - with touch screen
2020 Versa Sedan (N18)

APPLIED
GRADES:

S - All APPLIED VEHICLES
SV - Frontier (non-Navi vehicles / buttons to the left of the screen only)

IF YOU CONFIRM
The radio intermittently reboots while audio is played from a Bluetooth® connected iPhone.

ACTION
1. Confirm the AV Control Unit software version.
2. Update the AV Control Unit software, if applicable.


Refer to the Infotainment Software Update Utility, located in ASIST under
SPECIALTY TOOLS  Infotainment Software Updates, for the latest infotainment
update-software, infotainment update procedures, and claims information.

IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the procedure(s) provided in the Infotainment
Software Update Utility as it contains information that is essential to successfully
completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
1/3

Repair Overview

Confirm SYS Software Version

Yes

SYS Software Version # is
less than the numbers shown
in the Infotainment
Software Update Utility

No

Download and Install Update
File #1

Download and Install Update
File #2

Initialize Audio Unit & Restore
Settings

Go to ASIST for
further diagnostic and
repair information.

Frequetly Asked Questions


Are 2 different files required to complete this update?
Yes. This update is split into 2 parts. Both parts are required to complete the update.



Can I load both files onto the USB drive at the same time?
No. Only 1 file can be loaded onto a USB drive at a time. ASIST will delete any other
files on the USB drive prior to transferring the selected file.



Is there a way to install both files onto the vehicle at the same time?
No. The vehicle can only accept 1 file at a time. Files must be installed in the correct
order to complete the update (Update File #1, then Update File #2).



Do I need 2 USB drives to perform this TSB?
No. Only 1 USB drive is required to perform this TSB.

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NTB20-016G

AMENDMENT HISTORY
PUBLISHED DATE REFERENCE

DESCRIPTION

March 9, 2020

NTB20-016

Original bulletin published

May 18, 2020

NTB20-016a

APPLIED VEHICLES updated and minor
changes made throughout

November 12, 2020

NTB20-016b

2020 Frontier added to APPLIED VEHICLES,
step 6, and Table A. SV added to APPLIED TRIM
LEVEL.

January 4, 2021

NTB20-016c

Classification and Reference numbers revised.
No other changes made.

February 4, 2021

NTB20-016d

Classification number updated

March 4, 2021

NTB20-016E

Updated to add IMPORTANT statements to
pages 1 and 9. Repair Overview and
Frequently Asked Questions added to page 2.

April 3, 2023

NTB20-016F

Changes made throughout

January 29, 2024

NTB20-016G

Revised to reference the Infotainment Software
Update Utility in ASIST instead of NTB23-018

3/3

NTB20-016G