Classification:

Reference:

AN22-009B

Date:

ITB22-014B

January 29, 2024

ENABLING WIRELESS APPLE CARPLAY® FEATURES
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.

APPLIED VEHICLES:

2020-2021 Q50 (V37)
2020-2021 Q60 (CV37)
2020-2021 QX50 (J55)

SERVICE INFORMATION
To enable wireless use of current Apple CarPlay® features, follow the SERVICE PROCEDURE in this bulletin.
HINT: Depending on the software version, the AV Control Unit may need to be updated. Perform step 1 on
page 2 to check the software version.
IMPORTANT: This service is not covered under warranty.

Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that
a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.
1/13

SERVICE PROCEDURE
1.

Confirm the current software version of the AV Control Unit is 2992 or newer.


If the current software version is 2992 or newer, the AV Control Unit does not require an update.
Proceed to step 2 to configure the AV Control Unit for Wireless CarPlay.



If the current software version is older than 2992, update the AV Control Unit to the latest software
version, and then proceed to step 2 to configure the AV Control Unit for Wireless CarPlay.
o Refer to the Infotainment Software Update Utility, located in ASIST under SPECIALTY
TOOLS  Infotainment Software Updates, for the latest infotainment update-software,
infotainment update procedures, and claims information.

Configure AV Control Unit for Wireless CarPlay
2.

Connect a battery maintainer/smart charger to the vehicle.

3.

Connect the VI to the vehicle.

4.

Start C-III plus.

5.

Wait for the VI to be recognized (Figure 1).


6.

The serial number will display when the VI is recognized.

Select Re/programming, Configuration.

The VI is
recognized

Figure 1

2/13

ITB22-014B

7.

Check the box to confirm the precaution instructions have been read, and then select Next.
HINT: Use the arrows (if needed) to view and read all the precautions.

Figure 2

8.

Select Manual Selection(Vehicle Name), select the applicable Vehicle Name and Model Year, and
then select Select.

EXAMPLE

Figure 3

3/13

ITB22-014B

9.

Confirm the VIN or Chassis # is correct, and then select Confirm.

XXXXXXXXXXX

QX50

Figure 4

10.

Confirm the VIN is correct for the vehicle, and then select Confirm.

XXXXXXXXXXXXXXXXX

Figure 5

4/13

ITB22-014B

11.

Select MULTI AV.

Figure 6

12.

Select Before ECU Replacement under VEHICLE CONFIGURATION.

Figure 7

5/13

ITB22-014B

13.

Scroll through each of the pages of configuration items and write down each Item and Setting Value.


If a printer is connected to the CONSULT PC, you may select Print.

IMPORTANT: Write down or print all the configuration settings, as these settings will be used in step 17
on page 7.

EXAMPLE

Figure 8
14.

After the current configurations have been written down or printed, select Back in the upper LH corner of
the screen (Figure 8).

15.

Select After ECU Replacement under VEHICLE CONFIGURATION.

Figure 9
6/13

ITB22-014B

16.

Select Manual selection.

Figure 10
17.

Use the drop down menus to select the configuration options that were printed or written down in step 13
on page 6, and then select Next.
IMPORTANT: The default Setting Value for Wireless CarPlay is “WITHOUT”. Be sure to change this
Setting Value to “WITH” (Figure 11).

Wireless CarPlay

For Wireless CarPlay, change
Setting Value to “WITH”

Figure 11

7/13

ITB22-014B

18.

Confirm the configuration displayed is correct, and then select OK.
IMPORTANT: Be sure the Setting Value for Wireless CarPlay is “WITH” before selecting OK.

Wireless CarPlay

Figure 12
19.

Allow the configuration to transfer to the vehicle.

Wireless CarPlay

Figure 13

8/13

ITB22-014B

20.

Select End.

Figure 14

Erase DTCs
21.

Select Diagnosis (All Systems).

Figure 15

9/13

ITB22-014B

22.

Select Automatic Selection(VIN).

EXAMPLE

Figure 16

23.

Allow the CONSULT to perform automatic VIN selection.

Figure 17

10/13

ITB22-014B

24.

Confirm the VIN or Chassis # is correct, and then select Confirm.

XXXXXXXXXXX

QX50

Figure 18

25.

Select ERASE.

Figure 19

11/13

ITB22-014B

26.

Select Execute.

Figure 20
27.

Select Close.

Figure 21
28.

Close C-III plus.

29.

Remove the VI from the vehicle.

30.

Disconnect the battery maintainer/smart charger.

12/13

ITB22-014B

AMENDMENT HISTORY
PUBLISHED DATE

REFERENCE

DESCRIPTION

March 31, 2022

ITB22-014

Original bulletin published

April 13, 2023

ITB22-014A

Changes made throughout

January 29, 2024

ITB22-014B

Revised to reference the Infotainment Software Update
Utility in ASIST instead of ITB23-010

13/13

ITB22-014B