Classification:

Reference:

AN12-013Q

Date:

ITB12-011Q

January 22, 2024

TELEMATICS SERVICE INFORMATION
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.

APPLIED VEHICLES:

APPLIED SYSTEMS:

2017-2019 QX30 (H15)
2013 JX35 (L50)
2013 M37/M56 and M35 Hybrid (Y51) 2019 QX50 (J55)
2014-2020 QX60 (L50)
2013 QX56 (Z62)
2014-2017 QX60 Hybrid (L50)
2014-2019 Q50 (V37)
2014-2019 QX80 (Z62)
2014-2018 Q50 Hybrid (V37)
2017-2019 Q60 (V37)
2014-2019 Q70 (Y51)
2014-2018 Q70 Hybrid (Y51)
Vehicles equipped with factory Navigation system

See ITB19-029 for models built after those listed above for a different Service Procedure.
SERVICE INFORMATION
The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication
Unit (TCU). With an active Infiniti Connection® or Infiniti InTouch Services™, the TCU communicates with the
Infiniti Data Center to provide various security and convenience services.
This bulletin contains important service procedures that must be performed properly in order to set-up and
maintain the telematics system for the Applied Vehicles.
 A table has been provided on the next page that lists the model- and year-specific steps required to
successfully configure a TCU after it has been replaced.
 A check OFF sheet has been provided on page 21 to print and check off steps as they are performed.
Please staple the completed Check OFF Sheet to the repair order.

Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. HINT: If you believe that
a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.
1/24

REQUIRED ACTIONS BY MODEL AND YEAR
IMPORTANT: After TCU replacement (steps 1-16 on pages 4-8):


If all of the steps below are not completed, telematics services will not operate properly.



Follow all of the model/year specific steps in this bulletin and use the Check OFF Sheet provided at the
end of this bulletin (page 21).



If the TCU is replaced and the steps were not followed, the warranty claim will be denied.
ORDER OF COMPLETION

1st

2nd

3rd

4th

5th

Configure
TCU

Register
I-Keys

Turn
ON TCU

Register TCU
with SXM








Model

Year

Write VIN

JX35

2013



M37/M56 and M35 Hybrid

2013



QX56

2013



2014-2015



2016-2018



2019



Q50 and Q50 Hybrid
Q50
Q60

Q70 and Q70 Hybrid

2017-2018
2019
2014-2017















2018





Q70

2019





QX30

2017-2019





QX50

2019





QX60 and QX60 Hybrid
QX60
QX80
























2014-2016



2017





2018-2020









2014-2017



2018-2019











HINT: Since 2G/3G networks are no longer supported, replacing TCUs in some older vehicles will not require a
Turn-ON and Registration process.

2/24

ITB12-011Q

TABLE OF CONTENTS:



Required Actions by Model and Year ..……………………………………… page 2



TCU Replacement ………………………………………………………………. page 4



Check OFF Sheet …………………………………………………….…………. page 21



Manually Enter VIN Data ………………………………………………………. page 22



SOS Light Diagnosis Information ….………………………………………… page 23
HINT: If the green SOS light is OFF, or has turned OFF, the vehicle may no longer be in Dealer Demo
Mode and SXM has disabled all services. The vehicle will need to be enrolled for customer use. Do
NOT replace the TCU.

3/24

ITB12-011Q

TCU REPLACEMENT
HINT:


Each TCU is registered to a specific Vehicle Identification Number (VIN). TCUs cannot be “swapped”
between vehicles. Once a TCU is registered to a vehicle, the TCU cannot be used in another vehicle.



During this procedure, Intelligent Key Registration must be performed for the vehicles listed in this
table. You MUST have ALL customer keys collected.
2016-2019 Q50
2016-2018 Q50 Hybrid
2017-2019 Q60
2019 QX50

2017-2020 QX60
2017 QX60 Hybrid
2018-2019 QX80



The new/replacement TCU must come from Nissan North America parts supply.



Some vehicles require TCU Configuration after replacement. Refer to step 22 on page 9.



The VIN MUST be written to the replacement TCU after installation.



The replacement TCU must be registered with SXM.

Save VIN Data
1. Set the parking brake.
2. Connect the C-III plus VI to the vehicle.
3. Turn the ignition ON.
4. Launch C-III plus on the CONSULT PC.

4/24

ITB12-011Q

5. Select Diagnosis (One System).

Figure 1

6. Select TELEMATICS.
HINT: If the VIN data cannot be saved,
proceed to step 16 on page 7. You will
be instructed to manually enter the VIN
at step 18.

Figure 2

7. Select Work Support.

Figure 3
5/24

ITB12-011Q

8. Select SAVE VIN DATA.

9. Select Start.

Figure 4

10. Select Start again.
HINT: If the VIN data cannot be saved, you
will have to manually enter the VIN later in
this procedure.

Figure 5

11. Select End.

Figure 6
6/24

ITB12-011Q

12. Navigate C-III plus to the screen shown in
Figure 7.


XXXXXXX

Diagnosis (One System) > TELEMATICS >
ECU Identification

XXXXXXXXXXXXXX
XXXXXXXXXXXXXX
XXXXXXXXXXXXXX
XXXXXXXXXXXXXX

13. Write the original SIM ID Number on the repair
order.

SIM ID
number
Figure 7

Remove the Original TCU
14. Remove the TCU from the vehicle. Refer to the ESM for removal information.


Refer to the ESM: DRIVER INFORMATION & MULTIMEDIA > AUDIO VISUAL & NAVIGATION
SYSTEM > REMOVAL AND INSTALLATION > TCU

Step 15 must be performed AFTER the original TCU is removed from the vehicle and BEFORE the
replacement TCU is installed.

LABEL ON TCU

15. Write down the following information:


VIN.



International Mobile Equipment
Identity Number (IMEI) of the
original TCU.
This number is located on the TCU.



IMEI Number of the replacement
TCU.
This number is located on the TCU.

Figure 8

7/24

ITB12-011Q

Install the New TCU
16. Install the new / replacement TCU into the vehicle. Refer to the ESM for installation information.


Refer to the ESM: DRIVER INFORMATION & MULTIMEDIA > AUDIO VISUAL & NAVIGATION
SYSTEM > REMOVAL AND INSTALLATION > TCU

Write VIN to TCU
17. Connect C-III plus and navigate to TELEMATICS > Work support.


Refer to steps 1-7 on pages 4-5.

18. Select WRITE VIN (SAVED DATA).
HINT: If VIN DATA could not be saved in
step 10, proceed to Manually Enter VIN
Data on page 22.

19. Select Start.
Figure 9

20. Select Start again.

Figure 10

8/24

ITB12-011Q

21. Select End.

Figure 11
22. Is the vehicle in the table below?


YES: Proceed to step 23.



NO: Skip to step 33 on page 12.

*

2016-2018 Q50 *

2017-2018 Q60

2016-2018 Q50 Hybrid *

2017-2019 QX30

2018-2019 Q70
2018 Q70 Hybrid

2019 QX50
2018-2019 QX80

For 2018 vehicles, TCU Configuration is needed only if the TCU ID number begins with “2047” (see
Figure 18 on page 12).

Configure TCU
23. Select Re/programming, Configuration.
HINT: C-III plus screens for steps 24-26 are
not shown.
24. Read the precautions on C-III plus screen
and then select Next.
25. Select the model and model year.
26. Select Select, and then select Confirm.
Figure 12
9/24

ITB12-011Q

27. Select TELEMATICS.

Figure 13

28. Select After ECU Replacement. under
VEHICLE CONFIGURATION.

Figure 14

10/24

ITB12-011Q

29. Select Manual selection.
30. Select the applicable Type ID:
For 2016-2018 Q50 and Q50 Hybrid:
28277-1HK0A
For 2018 Q70 and Q70 Hybrid:
28277-5UV0A
For 2019 Q70:

Figure 15
28277-6FL2A

For 2017-2018 Q60:
28227-5CA2A
For 2017-2019 QX30:
28277-5DA2A
For 2019 QX50:
28277-6FL1B
For 2018-2019 QX80:

Figure 16

28277-6FL1C
HINT: If C-III plus automatically selects the
Type ID, there will be no options shown under
Type ID and Figure 16 will not display. Skip to
step 32.
31. Select Next.

32. Select OK.

Figure 17

11/24

ITB12-011Q

Write New SIM ID Number on the Repair Order