NHTSA ID Number: 10249860
Manufacturer Communication Number: 2049193/2
TSB/Document Date: 2024-02-07
Summary
Bentayga - A Post Water Deflector - Surface Contamination. Customer statement / workshop findings: Mottled appearance on A post water deflectors. Surface deposits on A post water deflectors cannot be removed by washing with car shampoo. Technical background: Surface deposits are caused by UV protection additives contained within the A post water deflector migrating to the surface. This migration process is intentionally designed to protect parts from brittleness and ageing, the mottled appearance may occur after a certain length of time and is also dependent on temperature and humidity. Deposits on the surface are normally removed by weathering during normal driving or when washing the vehicle.
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TSB/Document ID: 2049193/2
Replacement Service Bulletin Number:
MFR Communication Date: 2024-01-08
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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Technical product information
Topic
Market
area
Bentayga - "A" Post Water Deflector - Surface Contamination
Hongkong-Macau (5HK),Australia E04 Bentley
rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO
(6723),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan
(6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United
Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05)
Bentley
Brand
Transaction
2049193/2
No.
Level
EH
Status
Draft
Release
date
New customer code
Object of complaint
body fixtures and fittings -> glazing, window lifters -> windscreen -> windscreen gap trim
body fixtures and fittings -> trim, protective strips, brightware, dirt deflector -> windscreen trim
strip
body fixtures and fittings -> trim, protective strips, brightware, dirt deflector -> A-pillar trim strip
Complaint type
component / consumables ->
damaged
soiling -> soiled
soiling -> soiled
New workshop code
Object of complaint
Complaint type Position
body fixtures and fittings -> trim, protective strips, brightware, dirt deflector -> A-pillar trim strip
body fixtures and fittings -> trim, protective strips, brightware, dirt deflector -> A-pillar trim strip
soiling -> soiled left
soiling -> soiled right
Vehicle data
Bentayga
Sales types
Type
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
MY
2017
2018
2019
2020
2021
2022
2023
2024
Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
Cha sis numbers
Manufacturer Filler Type Filler MY Factory From To
Prod from Prod to
SJA
*
*
*
*
C
000001 999999
Documents
Document name
master.xml
master.doc
INTERNAL
Position
Customer statement / workshop findings
Mottled appearance on “A” post water deflectors.
Surface deposits on “A” post water deflectors cannot be removed by washing with car shampoo.
Technical background
Surface deposits are caused by UV protection additives contained within the “A” post water deflector migrating to the surface. This migration
process is intentionally designed to protect parts from brittleness and ageing, the mottled appearance may occur after a certain length of time
and is also dependent on temperature and humidity.
Deposits on the surface are normally removed by weathering during normal driving or when washing the vehicle.
Production change
Not applicable.
INTERNAL
Measure
Wash the “A” post water deflectors to remove loose dirt and dust using the Bentley approved car shampoo. The Bentley approved rubber
conditioner should then be used to remove deposits and the mottled appearance.
INTERNAL
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