UPDATE PRIOR TO SALE NOTICE
Subject:

Global Service Action
Number: N849 UPS6323-3

Publication No.: N849 UPS6323-3

Cylinder Block Uncontrolled Heat Treatment

Model: Range Rover (LK)
Model Year: 2024
Model: Range Rover Sport (L1)
Model Year: 2024
Date of Issue: 15 January 2024
Expiry Date: 15 January 2025

To:

The National Sales Company (NSC), importers, retailers and authorized repairers in China and Jaguar
Land Rover North America, LLC.

For the
Attention of:

The approved JLR retailer/authorized repairer.

Important:

China: Hold at port of entry facility.
USA: Quarantine in retailer/authorized repairer or applicable NSC location.
NOTE: The information in this campaign is intended for use by professional technicians. If you are not a
JLR retailer/authorized repairer, do not assume that a condition described affects a specific vehicle.
Contact an authorized JLR retailer/authorized repairer to determine if this campaign applies to a specific
vehicle.
This campaign has been issued to provide the relevant repair instructions, parts and warranty information.
This campaign is valid for one year only. Repairs must be completed prior to the expiry date at the top of
this campaign.
This campaign does not apply to any vehicles already registered and in use, either with the
retailer/authorized repairer, or customer. Any vehicle already in use may continue to be driven and any
repair instructions will be communicated through a separate campaign.

FOR THE ATTENTION OF ALL:
DESCRIPTION OF ISSUE
A potential concern has been identified on specific vehicles within the above vehicle range.
Certain 2024 model year Range Rover and Range Rover Sport vehicles equipped with Ingenium I6 3.0L Petrol engines are installed
with cylinder blocks that have not been heat treated to specification, this can lead to reduced engine life.
ACTION TO BE TAKEN
This campaign directs retailers/authorized repairers to quarantine any unsold vehicles in the affected vehicle range.
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty
Portal will be updated to reflect only those vehicles affected.

Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as
the repair has been successfully completed.
Refer to the warranty section of this campaign for details of the Related Damage Process. At the time of confirming a booking for a
vehicle repair, make sure you check the Warranty Portal to confirm if there are any other outstanding campaigns, to make sure the
correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.
CUSTOMER COMMUNICATION
Should this campaign mean that you are unable to deliver an affected vehicle to a customer at an agreed handover date, advise the
customer of the following:
"JLR are committed to delivering vehicles to our customers of the highest quality, complete with the very latest hardware and
software. Our vehicles are continually evolving with our Engineering and Design teams constantly looking for new and innovative
ways to further enhance and develop our vehicles. JLR have advised us that there is an upgrade to be completed on your vehicle
and have instructed us to complete this action prior to handing the vehicle over to you. JLR apologize that this upgrade may delay
the delivery of your new vehicle but are committed to make sure customers benefit from the very latest technology to make sure your
ownership experience is the best possible."
If necessary, you may communicate technical details of the repair or upgrade that is required on the vehicle, this is at your discretion.
RETAILER EMPOWERMENT
We appreciate the frustration experienced by both our customers and retailers with regards to the launch of any Update Prior to Sale
(UPS) notice.
Following the launch of Retailer Empowerment (and where you feel it appropriate), you now have the ability to offer goodwill to
customers who have suffered delays in the delivery of their vehicle. Any goodwill offer should be specifically for a customer whose
vehicle delivery has been delayed due to UPS activity to acknowledge the poor experience.
Should you have any questions, contact the Customer Relationship Center (CRC) in the first instance for help and support.
FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles
must be repaired prior to handover of the vehicle for retail sale.

Yours faithfully
Steve Oldham
Global Customer Care Quality Director

SERVICE INSTRUCTION - N849 UPS6323-3
Parts Information - Ingenium I6 3.0L Petrol Mild Hybrid Electric Vehicle (MHEV)
The parts below should be ordered through JLR in the normal manner.
Description

Part Number Qty.

Steering Column - Bolt

LR033655

1

Rear driveshaft - Kit

LR034506

1

Front subframe - Bolt

LR038196

6

Engine coolant pump - Bolt

LR073676

3

Lower turbocharger oil return pipe - O-ring

LR073688

1

Throttle body - Gasket

LR074073

1

Oil level tube - O-ring

LR074127

1

Fly wheel - Bolt

LR074135

8

Crankshaft pulley - Bolt

LR085468

4

Front upper control arm to knuckle - Nut

LR090514

2

Inlet manifold - Gasket

LR091766

6

Front and rear driveshaft - Bolt

LR092696

12

Cam position sensor - O-ring

LR095781

2

Crankshaft position sensor - O-ring

LR095782

1

Injector install - Kit

LR105428

6

Exhaust manifold - Gasket

LR121256

1

Exhaust manifold - Bolt

LR121352

13

Turbocharger to exhaust - Gasket

LR121356

1

Engine coolant vent pipe

LR121400

1

Engine coolant pipe

LR121406

1

Coolant hose assembly

LR121447

1

Engine coolant pipe to cylinder head

LR121831

1

Air Conditioning (A/C) outlet pipe - Seal

LR122304

1

A/C inlet pipe - Seal

LR122305

1

High Pressure (HP) fuel pump - Bolt

LR128483

2

Fuel rail - Bolt

LR128535

6

Engine coolant pump - O-ring

LR131224

1

Description

Part Number Qty.

Oil filler neck - O-ring

LR133542

1

Upper turbocharger oil return pipe - O-ring

LR136779

1

Thermostat - O-ring

LR140792

1

Variable Camshaft Timing (VCT) - O-ring

LR148214

2

Vehicle recovery bracket - Bolt

LR150900

4

Engine mount - Nut

LR151927

1

Left engine mount - Bolt

LR151933

4

Right engine mount - Bolt

LR151939

4

Front halfshaft - Nut

LR152763

2

Front stabilizer bar link - Nut

LR152798

2

Lower yolk - Bolt

LR153015

2

Front differential - Bolt

LR154084

2

Front Axle Disconnect Module (FADM) - O-ring

LR156736

1

Engine mount - Nut

LR159988

1

Turbocharger oil feed pipe

LR175459

1

Lower turbocharger coolant pipe - O-ring

LR178363

1

Engine coolant pipe and upper turbocharger coolant pipe - O-ring LR178364

2

Oil separator - Gasket

LR178889

1

Turbocharger to exhaust - Clamp

LR178970

1

Exhaust clamp

LR181089

1

Engine long block

LR185224

1

Halfshaft - Circlip

TDL500030

2

Front differential fill plug

TYB500060

1

Front differential drain plug

TYB500110

1

Oils and fluids*

ZZZ999

£200

* - An allowance of £200 has been allocated for the purchase of locally sourced oils and fluids.

SROs - Ingenium I6 3.0L Petrol MHEV
Description

SRO

Time

Renew the engine 12.41.02 16.9
Wheel alignment

57.64.99 0.6

Description

SRO

Drive in/drive out

Time

02.02.02 0.2

NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Always refer to TOPIx to obtain the latest repair time.

Warranty Information - Ingenium I6 3.0L Petrol MHEV
Warranty claims should be submitted quoting program code N849 with the relevant option code from the table below. As option codes are used there is no requirement for you to enter SROs or parts,
these are included for information only.
Program Code Option

Description

SRO

Time

Part Number

Qty

N849

A

Renew the engine 12.41.02 16.9 See table above See table above
Wheel alignment
57.64.99 0.6

N849

B

Renew the engine 12.41.02 16.9 See table above See table above
Wheel alignment
57.64.99 0.6
Drive in/drive out 02.02.02 0.2

NOTE:
The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back into the workshop for this action alone to be undertaken.

Parts Information - Ingenium I6 3.0L Petrol Plug-in Hybrid Electric Vehicle (PHEV)
The parts below should be ordered through JLR in the normal manner.
Description